We're here to help
Due to technical issues we've been unable to receive emails via our online forms recently. Our system is up and running again now, so if you sent an online form to us between 4-7 August, you’ll need to resubmit this to us. We apologise for any inconvenience this may cause.
Before you book
Prepare to fly
Claims and refunds
If you haven't found what you're looking for on the site here's how you can get in touch:
- Reservations/Flight Information: +1 800 862 8621 (Open 24/hours day)
- Special assistance: +1 888 747 7474
- Flying Club: +1 800 365 9500
- Customer Relations: +1 800 496 6661 (Open daily 9am – 5pm, UK Time)
Send us a message
Whether you want to find out about booking a trip for a large group, claim back missing Flying Club miles or leave us a bit of feedback, just pop your details into a form and send it off to our team.
If you like to keep it short and sweet (and all in 140 characters or less) you can also get in touch with us on Twitter.
Feedback and complaints procedure
We pride ourselves on our excellent customer service, but if something's not quite right we'd really like to hear your feedback to help us improve.