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Passengers with learning difficulties

We're always here to help make the journey easier and safer

This page tells you how we can help with journeys taken alone by passengers with learning difficulties.

If a passenger with learning difficulties is travelling alone, our Special Assistance team are here to help.

If an adult passenger is unable to understand or respond to safety instructions (for reasons other than language barriers), our Special Assistance team might ask for more information to make sure the passenger is OK to travel alone.

Please contact our Special Assistance team in plenty of time so they can give clearance to travel if necessary.


Contact the Special Assistance team


Tel: 0344 481 4455

Fax: 0344 209 7373

Voice tel: 01293 747691

Opening hours

Mon - Fri 09:00 - 18:00 (UK local)

Bank holidays 09:00 to 17:00

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