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Visually impaired passengers

We're here if you need us to assist you on your journey.

This page tells you about the types of assistance available to you (both in the airport and on the plane) if you are visually impaired.

If you’re blind or visually impaired, our Special Assistance team and cabin crews are on hand to help you with anything you might need on your journey.

Escorted travel

If you’re travelling alone, the Special Assistance team can organise for you to be escorted through the airport and pre-boarded before other passengers. If you would like this service; you will need to let the team know at least 48 hours before your flight.

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Onboard safety information

All our aircraft carry a safety information booklet designed for visually impaired passengers. This has information in large-print and in braille.

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Assistance dogs

Your assistance dog will be welcome in the aircraft cabin on most of our routes, as long as the necessary paperwork has been organised and the dog has been cleared by Special Assistance. Find out more about flying with your assistance dog.

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Contact the Special Assistance team


Tel: 0344 481 4455

Fax: 0344 209 7373

Voice tel: 01293 747691


Opening hours

Mon - Fri 09:00 - 18:00 (UK local)

Bank holidays 09:00 to 17:00

Sunday and Christmas Closed

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