News and competitions
Afternoon Tea by Eric Lanlard
Posted 19 June
Virgin Atlantic is excited to announce a brand new partnership with celebrity chef and master pâtissier Eric Lanlard. Eric has created a series of bespoke afternoon teas for the London Heathrow Clubhouse and for Upper Class, Premium, and Economy cabins on all day flights worldwide.
Eric will be bringing his award winning culinary experience to the Virgin Atlantic Heathrow Clubhouse, serving afternoon tea between 3pm and 5.30pm daily. This latest addition to the Clubhouse menu can be enjoyed with a pot of tea or Lanson rose champagne and will be served on a bespoke stand filled with items including:
- Prosciutto, sunblushed tomato and rocket on a stone baked Campagne brown roll
- Smoked salmon, cream cheese and dill mint mini croissant
- Broccoli, goat’s cheese and cress savoury tart
- Homemade plain and sultana scones with strawberry preserve, lemon and clotted cream
- Eton mess verrine with strawberry coulis
- Apple and blackberry cake
- Dark chocolate brownie with salted caramel sauce
Across all three cabins, you'll also get the chance to sample Eric’s signature afternoon tea when flying on day flights. Launching this summer, the 38,000ft high tea will feature handmade sandwiches, scones and an assortment of macarons. This new afternoon tea joins a host of food and drinks already available to you.
Winners at the TripAdvisor Travellers Choice™ awards
Posted 29 April
Virgin Atlantic has announced it has been recognized as a winner in the 2018 TripAdvisor Travelers’ Choice™ awards for airlines. Coming out on top in the Best Premium Economy category, Virgin Atlantic has beaten off stiff competition from some of the world’s biggest carriers.
Craig Kreeger, CEO of Virgin Atlantic said: “Innovation to improve the experience for our customers is at the heart of what we do. We were the first airline to introduce Premium Economy over 25 years ago and it’s clear that it’s still just as loved now than it was then. We’re continually investing in all cabin s and we recently unveiled the biggest change to our Economy cabin in over a decade with three new Economy products – Economy Light, Economy Classic and Economy Delight - offering more choice for our customers than ever before.”
The Travelers’ Choice awards for airlines recognize the carriers that exceed passenger expectations and receive top marks from travelers.
Posted 21 April
We’ve collaborated with esteemed British scent designer and candle chandler Rachel Vosper to design a bespoke scent to elevate the customer experience on the ground. The unique fragrance embodies warm and exotic notes inspired by the airline’s top destinations, and will be present at various points throughout the Virgin Atlantic experience to inspire feelings of adventure and relaxation.
When designing the fragrance, Rachel carried out a number of workshops and blind tests with people from across the business. She focused on balancing top, middle and base notes, approaching it in much the same way as a winemaker would. Using only the finest European sourced ingredients, Rachel employed traditional methods in her Belgravia boutique, which help to maximise the scent’s longevity. The chosen fragrance was selected as a favourite and the one that most represented our business by 80% of those who participated.
The unique scent of AIR is currently being rolled out to enjoy at check-in, airport gates, Clubhouses and upon boarding your Virgin Atlantic flight. You can also pre-order the candle online at www.retailtherapyshopping.com from 19th March as well as purchase at the Virgin Atlantic Clubhouses and on-board duty free. The candles are priced at £30 and come in a ribbon-bound handmade gift box.
More choice to India and beyond
Posted 9 April 2018
We’re really excited to announce that we’re expanding our codeshare relationship with Jet Airways to include seven new destinations in India, as well as some further Southeast Asian destinations*. This will give you more opportunities to earn Flying Club miles whilst explore this exciting and varied region.
You’ll now be able to book through Virgin Atlantic to fly to Amritsar, Kochi, Ahmedabad and Jaipur via Delhi (travelling on Virgin Atlantic or Jet Airways aircraft), and to Goa, Kochi, Ahmedabad, Thiruvananthapuram, Jaipur and Calicut connecting via Mumbai (on Jet Airways only). This means far more choice in terms of the city, airline and flight times.
We’ll also be enhancing our network presence in both Hong Kong and Singapore, with options via both Delhi and Mumbai. As well as this, we’ll add Colombo to our virtual network for the first time by putting our code on Jet Airways’ Mumbai-Colombo services.
Virgin Atlantic unveil three new ways to fly
Posted 17 March 2018
We’ve just announced the launch of three new ways to fly economy as part of a multi-million pound investment in the cabin for the 21st century traveller.
Recognising that one size doesn’t fit all, from spring 2018 we’ll introduce ‘Economy Delight, ‘Economy Classic’ and ‘Economy Light’ tickets. The three new ways to fly will allow customers like you to choose the product that suits their budget and travel style – but never compromise on inclusive food and drink, unrivalled service, and inflight entertainment.
As always, our Flying Club members will earn lots of lovely miles and tier points on these services – and there will be some new benefits for you, too. Find out more below.
Changes to our limo service
Posted 01 February 2018
We’re made a few changes to Upper Class ground transportation offering. From 24 January, some of our Upper Class customers will need to book their chauffeur car service via our preferential rates, as it may not be included as part of their booking anymore. Only customers with a certain booking class (J, C or D) will be offered the complimentary chauffeur car service.
Other Upper Class bookings (I and Z class) will be able to add on a chauffeur car via our preferential rates at the ‘My booking’ section on virginatlantic.com, or through their travel agent.
Our chauffeur driven car will take you straight through to the Upper Class Wing at Heathrow or drop you off just outside check in at Gatwick. When you arrive at the Upper Class Wing, you can whizz through our Private Security Channel, skipping the queues and enjoy a seamless, stress free journey direct from car to Clubhouse.
Your Virgin Atlantic experience starts as soon as we pick you up.
Around the world with Virgin
Posted 01 February 2018
We're thrilled to announce our new codeshare agreement with our sister airline Virgin Australia.
You can now book with Virgin Atlantic to travel all the way to Australia. Take off from London Heathrow, then connect Los Angeles (for Sydney, Melbourne or Brisbane) with Virgin Australia and earn Flying Club miles for the whole journey.
This means you can now, quite literally, travel around the world purely on Virgin airlines. One booking, one check in, one bag drop. A seamless experience with the fabulous Virgin service you know and love.
We offer up to three daily flights between London Heathrow and Los Angeles.
Virgin Australia has 18 services per week from Los Angeles to Sydney, Melbourne or Brisbane.
New Year, new hair treatments
Updated 27 February 2018
This year, we've introduced a new series of hair treatments for men at our Clubhouse Spas.
When flying from London Heathrow or New York JFK, men will now be able to enjoy a 30 minutes Olaplex Experience for just £30 (or 15 minutes for £15). Olaplex is a new kind of hair treatment that rebuilds the strength, structure and integrity of hair.
Together with our new treatments, you’ll also find our new pre-flight trim price plan in place. A Cleanse and Trim will now cost £20 in the UK and $20 at JFK. While a Clipper Cut will be £10 in the UK and $10 in the US.
Mandarin Oriental Hotel Group update
Posted 22 December 2017
The partnership between Virgin Atlantic and Mandarin Oriental Hotel Group will come to an end on 30 June 2018. Any existing bookings made and ticketed prior to this date will be honoured.
Flying Club members will be able to earn miles on any bookings for stays until 30 June 2018.
Introducing Departure Beach
Posted 20 July 2017
We all dread the last day of our blissful holiday – the one where you have to check out of the hotel, but still have hours to wait until you need to head to the airport. We all wish we could just have a few more hours of relaxing on the beach… Well, now you can, with Virgin Holidays Departure Beach in Barbados.
We’ll collect you from your hotel after breakfast and drop you at the Departure Beach, and whisk your baggage off to the airport so you don’t have to worry about it. Just relax on the beach, by the full service bar (soft drinks, tea and coffee are all included), have a spot of lunch (also included), or chill out in the air conditioned lounge with TV, games console and kids area, and free WiFi.
We can even check you in and print your boarding pass while you’re at the Departure Beach, so you can wring every last sun-soaked moment out of your holiday.
And if you can’t resist a final dip in the blue waters, we have beach towels for you, plastic bags to store wet swimwear, and lovely showers to rinse off every last bit of sand before your flight.
The Departure Beach opens in Summer 2018, and will cost just £20 per adult and £15 per child.
Multi-award winning airline
We’re excited to announce that AirHelp has just named us as the top British airline. Their role is to educate and empower travellers. When judging they looked at quality, punctuality and speed when dealing with compensation, and we were the only airline out of 78 that improved since last year. What’s more, we’ve also just been awarded Best Premium Economy Class at the prestigious Business Traveller Awards. Voted for by Business Traveller readers, beating Air New Zealand, British Airways and Qantas to win the top spot.
We’ve been making some exciting changes to our fleet, which will further improve your experience. One of the changes we’re making is the introduction of a new Upper Class Suite to our A330 fleet bringing the Upper Class cabins in line with the popular 787s.
We’ll be replacing the current suites with those found on the 787s. These will be fitted with our latest entertainment screens and will give you more storage space. What’s more, we’re also installing our award-winning mood lighting in the new cabins, including new displays of our spirits and glassware at the bar.
Changes to our Premium Economy class on the A330 include our fantastic Wander Wall, where you’ll be able to stretch your legs, and grab a drink or snack whenever they like.
Keep your eyes peeled for these upcoming changes, we’ll upgrade all our A330s over the next year or so.