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Conditions of carriage

Article 5


5.1 Reservation requirements

5.1.1 We or our Authorised Agent will record your reservation(s). Upon request we will provide you with written confirmation of your reservation(s).

5.1.2 Certain fares have conditions which limit or exclude your right to change or cancel reservations. These will be advised to you at the time of booking.

5.2 Ticketing time limits

If you have not paid for the Ticket prior to the specified ticketing time limit, as advised by us or our Authorised Agent, we may decide to cancel your reservation.

5.3 Personal data

You recognise that your personal data has been or may be provided to us and/or a third party for the purposes of: making a reservation issuing a Ticket; providing you with your transportation and ancillary services related to your travel; administration of accounting, billing and auditing procedures; facilitating immigration and entry procedures; dealing with customs control; meeting security requirements; handling customer relations issues; marketing of products (providing you have given us your consent); customer research; data analysis; managing your booking and travel experience; operating frequent flyer programmes; organising assistance by third parties at airports on behalf of passengers requiring special assistance and passengers with reduced mobility, meeting obligations to make your data available to government agencies and helping us develop technology to better serve you in the future. For all these purposes, you authorise us to retain and use your personal data and to transmit it to our own offices, our Authorised Agents, government agencies, credit and other payment card companies, other carriers or the third party service providers of the aforementioned services. We undertake to collect, process, store and transfer your data which may mean a transfer outside the EEA in compliance with relevant EU data protection legislation. You consent to the transfer of your personal data outside the EEA to the extent that it is required for any of the purposes set out above.

5.4 Seating

We will endeavour to honour advance seating requests, however, we cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.

5.5 Aircraft

5.5.1 We will try to provide for your carriage the aircraft specified in our timetable or specified to you at the time of issue of your ticket. However, we cannot guarantee any particular aircraft. We reserve the right to substitute a different aircraft type and model. This may be necessary for operational, safety or security reasons.

5.5.2 There may be occasions where it is necessary for us to temporarily supplement our fleet with aircraft operated for our benefit by another airline. In such circumstances, we shall try to ensure that you receive the same level of in-flight service, entertainment and baggage allowance advertised for your flight but we cannot guarantee that this will always be possible.

5.6 Reconfirmation of reservations

5.6.1 Onward or return reservations may be subject to the requirement to reconfirm the reservations within specified time limits. We will advise you when we require reconfirmation and how and where it should be done. If it is required and you fail to reconfirm, we may decide to cancel your onward or return reservations. However, if you advise us you still wish to travel, and there is space on the flight, we will reinstate your reservations and transport you. If there is no space on the flight we will use reasonable efforts to transport you to your next or final destination.

5.6.2 You should check the reconfirmation requirements of any other carriers involved in your journey with them. Where it is required, you must reconfirm with the carrier whose Airline Designator Code appears on the Ticket for the flight in question.

5.7 Cancellation of onward reservations

Please be advised that if you do not show up for any flight without advising us in advance, we may decide to cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent flight reservations.

5.8 Downgrades

For operational reasons, it may be necessary to place you in a lower class of cabin than that for which you purchased your Ticket. If we down-grade you after you have presented yourself for check-in, you shall be entitled to the rights and remedies available under applicable law.