Conditions of carriage
Check-in and boarding
6.1 Check-in Deadlines are different at every airport and you must inform yourself about these Check-in Deadlines and comply with them. Check-in Deadlines for our flights can be found on our website, on your Ticket or can be obtained from us or our Authorised Agents both prior to and after making your reservation. You should allow yourself ample time to comply with the Check-in Deadlines and security clearance procedures. As a minimum, we advise you to present yourself for check-in no less than 120 minutes prior to the scheduled departure time of your flight. See also Article 9.1.4.
6.2 We reserve the right to cancel your reservation or change your seat assignment within your ticketed class of carriage if you do not comply with the Check-in Deadlines indicated or you fail to complete our check-in formalities (including Bag Drop) 60 minutes prior to the scheduled departure time of your flight, whichever is longer. We or our Authorised Agents will advise you of the Check-in Deadline for your first flight on us. For any subsequent flights in your journey, you should inform yourself of the Check-in Deadlines.
6.3 You must be present at the boarding gate no later than 30 minutes prior to the scheduled time of departure for international flights and no later than 20 minutes for domestic flights.
6.4 We may decide to cancel the space reserved for you or change your seat assignment within your ticketed class of carriage if you fail to arrive at the boarding gate in time.
6.5 We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this Article 6.