Main Content

Delayed and missing baggage

What to do if your bags don't show up on the baggage belt.

We do all we can to look after your baggage while it’s in our care because we know how important your possessions are to you. However, on rare occasions a bag can be damaged, delayed, or lost.

If your baggage does go missing, we’ll do everything we can to help. Check below for further information on what to do if your bag is delayed or lost and how you can claim for any essential items you’ve needed to buy in the meantime.

Tab Panel

Recovering delayed baggage

Find out how to trace your bags and who to contact to get them back.

Find out more about delayed baggage

Claiming for lost or damaged baggage

Find out how you can claim compensation for baggage that is permanently lost.

How to claim for lost of damaged bags

Claiming for essentials

Find out how to claim for any essential items that you might need to buy whilst we trace your baggage.

How to claim for essentials