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London Heathrow Airport guide

Get your trip off to a flying start with Virgin Atlantic and our partner, Delta Air Lines, at London Heathrow Airport. From check in details to airport facilities for departures and onward travel information for arrivals, don't stress - we've got it covered.

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Which terminal?

All Virgin Atlantic and Delta flights depart from and arrive at Terminal 3.

When does my flight depart/arrive?

Unsure of your timings? It's best to be safe than sorry. Check your departure and arrival time with our handy Flight status tool.

Flight status

What time should I arrive at the airport?

Leave those last-minute airport dashes to the big screen! We recommend that you arrive at least two hours before your flight is due to leave.

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Do I need a visa?

Check out our Visa information pages for every country that we fly to.

Visa information

Online check in

The best way to check in is online where you can pick your seat and print your boarding card. If you’re travelling with carry on baggage only, you can print off your own boarding pass and we’ll see you at the gate. Alternatively, you may use our automated self service kiosks at the airport. You'll find them in Zone A and they're open between 05.00 and 21.30.

Check in online now

Counter check in and bag drop

You’ll find our desks in Zone A of Terminal 3. We have plenty of counters available to keep the queues as short as possible. If you have an evening departure, beat the queues and check in when it's quietest between 15:00 and 17:00 - leaving you time to relax.

Baggage allowance

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Connecting flights

If you're connecting onto a Delta flight, we've got some great news - all Virgin Atlantic and Delta flights from London Heathrow arrive and depart from our shared home at Terminal 3 (T3), offering the ultimate seamless service.

Travelling with kids?

Heathrow airport has a family room equipped with amazing soft play areas and games rooms available for free, so you can let the kids enjoy themselves whilst you sit back with a well-deserved cuppa.

More about flying with children

Arriving at LHR

Check out this handy guide for some useful tips on how to prepare you and your party for passing through UK borders.

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Getting to and from the airport


Our Clubhouses provide the perfect start to your trip with that little Virgin twist to make things extra special. Our Heathrow Clubhouse is open to all our Upper Class customers and Flying Club Gold members.

Heathrow Airport's facilities

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Food and drink

Heathrow has a wide range of pubs, cafes and restaurants to choose from.

Places to eat


Grab that last-minute souvenir from one of Heathrow's selection of shops.


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Special assistance

Our team are always on hand to help make your journey go smoothly.



Find out about Heathrow's accessible facilities.

Accessibility services

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Airport transfers for Upper Class customers

London Heathrow Drive Thru check in

If you've booked a chauffeur, we can take you to and from the airport at both ends of your flight. If not, you can still opt to use the drive thru check in.

More on chauffeurs, transport and drive thru

Virgin Limobikes

Ask any biker. Two wheels beat four, every single time. Get to Heathrow fast and turn a few heads while you are at it.

Book a Limobike

Heathrow Express

If you like you can swap your ground transfer for a First Class Heathrow Express ticket - a great way to avoid the M25 in rush-hour.

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Fly through check in

In the Upper Class Wing, you'll speed through our private security channel and be in the Clubhouse before you know it.

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You might also be interested in...

Fly in style

Unwind in our Clubhouses and shared lounges, enjoy luxury dining onboard and get a great night's sleep in our fully flat beds. It's all part of the Upper Class experience.

Discover Upper Class

Discover Flying Club

Flying Club Gold members get free access to all of our Clubhouses and any airport in which we have a shared lounge. Start your rewarding adventure today.

Join Flying Club