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Hearing impaired passengers

We're here if you need us

If you’re deaf or hearing-impaired, our Special Assistance team and cabin crews are on hand to give you any assistance you might need.

If you’re travelling alone, we can arrange for you to be escorted through the airport and pre-boarded before other passengers to make things easier. Just let our Special Assistance team know if you need this assistance by calling 0344 412 4455.

We also offer the following services to ensure your flight with us is as smooth and enjoyable as possible.

Cabin crew with sign language skills (BSL) - only applicable on international flights

If you’d like one of the cabin crew on your flight to have sign language skills, we can arrange it. Please bear in mind this can take up to 12 weeks to organise. Just give our Special Assistance team a call as soon as you’ve booked on 0344 412 4455 or on our UK Minicom number: 0344 209 0747, and they’ll do their best to arrange it for you.

Onboard entertainment - only applicable on international flights

All our aircraft carry neck loops, which work in conjunction with the 'T' switch on a hearing aid, so you can enjoy the audio entertainment onboard. There is also a selection of captioned movies available throughout your flight.