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Passengers with learning difficulties
We're always here to help make the journey easier and safer
This page tells you how we can help with journeys taken alone by passengers with learning difficulties.
If a passenger with learning difficulties is travelling alone, our Special Assistance team are here to help.
If an adult passenger is unable to understand or respond to safety instructions (for reasons other than language barriers), our Special Assistance team might ask for more information to make sure the passenger is OK to travel alone.
Please contact our Special Assistance team in plenty of time so they can give clearance to travel if necessary.
Contact the Special Assistance team
Tel: 0344 481 4455
Fax: 0344 209 7373
Voice tel: 01293 747691
Mon - Fri 09:00 - 18:00 (UK local)
Bank holidays 09:00 to 17:00
Other useful links
Download a medical clearance form here.
Find out more about medical conditions and getting clearance for flying.
Read about flying with medical equipment or medication.