I spent 2 nights in room 1106 for a business meeting. I travel to Toronto many times a year and usually stay at the Marriott or Sheraton downtown. So the courtyard was definitely a change of pace – and location – but one that I very much enjoyed.
A couple weeks before arrival I had put in a request for an upgrade to a balcony room using suite night credits. While this was auto-acknowledged immediately by email, I never heard another word about my request, and apparently it was declined without me being advised.
In terms of location, I liked that the Courtyard was situated in a slightly sketchy area of downtown with lots of shops, including a Winners, and restaurants, including the fabulous Fran’s (those bbq ribs!) within a few steps.
My check-in started on a bad note – as I approached the elite counter, the receptionist walked away to another counter and waited to help someone who had arrived after me, while I stood and waited and waited. While it appeared deliberate, I decided to give the benefit of the doubt to staff and to see it as an unintentional lack of attention, but after 9 hours of travel it made for a negative first impression.
After that, my status was recognized orally, and unexpectedly, with a small bag of snacks, and the rest of my experience was mostly positive.
Room 1106 was far from the elevators as I had requested, and some might say small, but I really liked its coziness. It was furnished comfortably, had a wonderful queen bed, full length mirror, nice sized desk for me to work on, huge drawers to store clothing and other stuff, a safe and mini fridge, and magnifying makeup mirror in the bathroom. Downsides were a lack of working USB outlets by the bedside, a loud A/C, and thin, summer bedding (I asked for and received an extra comforter – perfect).
The staff here are lovely. To a person - and especially the housekeeping staff – they are both helpful and friendly. Special shout out to Jade, who staffs the breakfast room for elite members - she was exceptional. Her considerable positive energy was all put towards assisting guests, quickly and with a smile.
The breakfast buffet was basic, but enough to start the day. If I recall correctly, however, breakfast ends a little earlier than usual. In the morning, there was also free coffee available in the lobby for all guests – a welcome touch.
Would I return to the Marriott courtyard? Yes, and hope for a five star experience next time.
