It’s important to note: the customer service was excellent. We had an appetizer in the Lobby restaurant and it was fine.
However, this didn’t feel like a Hyatt to us. It was more like a three-star Holiday Inn. I don’t see this to be snooty, but I am somebody who loves nice hotels. We usually stay at the park Hyatt, but it was sold out. Hyatt Regency are typically very nice hotels, but I would not stay here again.
We were surprised That our “newly Renovated” room was so tired. The bed was visually lumpy, when we pulled back the sheets to check for bedbugs ((Which we do in every single hotel we stay at) It was obvious that it was a really old mattress. The room was carpeted in very worn, dated fabric, The bathtub was also very dated, with a super low old toilet, a step in tub, and a fixed showerhead (not even hand-held that is removable).
We intended to lounge by the pool, but we were immensely disappointed when we got off the elevator and walked toward the pool area: We immediately noted that there was not a single area to sit that had Shade, there were no umbrellas, and it was just a tiny pool area with people sitting soaking their feet. It’s Unavoidable that the pool area is so tiny, but is by no means a pool you we would sit around and have a drink while reading. If you have young kids that want to jump up and down and splash around, this is the place.
I want to get emphasize that the service was excellent, the staff was very, very friendly and helpful, and we have no complaints whatsoever. We deduce that because it was so close to the Rogers center, this is obviously a hotel young people stay at for baseball games and concerts. Despite the insane $600 a night room fee, it is not really for people looking for a “low-end (ie 4-star) luxury” room.
Rooms need Major renovation. I was very surprised that this has maintained a four start rating.