A sleek, high-rise hotel in Toronto’s vibrant centre, the Sheraton Centre offers upscale accommodation with a great range of amenities. Located in the heart of the business and entertainment district, the hotel's warm and comfortable lobby features a 2-acre waterfall garden which provides a definite feeling of space and serenity despite the hotel’s central location. It’s also home to Toronto’s largest year-round indoor/outdoor heated pool, complete with decking, sun loungers and a bubbling whirlpool. The fitness centre is open 24-hours and extensively equipped with everything you need to keep the body beautiful. However you spend your day, 43 Down is an intimate bar in which you can relax at the end of the day and catch up with friends and family over some sharing plates or a handcrafted cocktail.
Amenities
Wheelchair access
Bar
Fitness Centre/Gym
Hot tub
Internet Access
Laundry Service
No Smoking
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Valet parking
Where is it
In a fantastic Downtown location, just across the street from City Hall and connected to PATH, a vast underground shopping and walkway network.
Hotel information
1372 guest rooms on 43 floors. All with air-conditioning, flat-screen TV with pay-per-view films, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer, and iron and ironing board.
Standard Guest Rooms feature either 1 queen-size bed, 1 king-size bed, or 2 queen-size beds, sleeping maximum 4 people.
Deluxe Guest Rooms offer city views, with 1 king-size bed, sleeping maximum 3 people.
Nathan Phillips View Rooms with either 1 king-size bed, or 2 queen-size beds, sleeping maximum 4 people.
Garden View Rooms are more spacious and feature 2 queen-size beds, sleeping maximum 4 people.
Pool View Rooms are more spacious and feature a balcony, with 1 king-size bed, sleeping maximum 2 people.
Junior Suites feature a separate seating area, and either 1 king-size bed or 1 queen-size bed, sleeping maximum 2 people.
Suites are larger in size, featuring a separate seating area with sofa bed, and 1 king-size bed, sleeping maximum 4 people.
Club Lounge rooms and suites feature access to the 43rd floor Sheraton Lounge for 2 people per room, which offers additional benefits such as free WiFi, complimentary continental breakfast,evening hors d'oeuvres and selected refreshments throughout the day.
43 Down (intimate bar serving locally inspired light bites and handcrafted cocktails). Dual Citizen (offering a selection of all-day items as well as grab-and-go offerings).
Indoor/Outdoor heated pool. 24-hour fitness centre.
WiFi acess*. 24-hour room service*. Laundry service*. Convenience store. Valet parking C$63 plus tax per night (payable locally, fee subject to change).
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Based on 2730 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1356)
Very good (898)
Average (286)
Poor (96)
Terrible (95)
Great Stay
Jul 20, 2025chrisncrazBoston
We booked here based on the pool, location, and top floor concierge lounge. We were very happy with our choice. The hotel and entrance are very pretty. We had a wonderful check-in experience. The concierge lounge is stunning with floor to ceiling windows, nice food, excellent/outgoing service, and a private bar that serves free specialty coffees/…
Read more
We booked here based on the pool, location, and top floor concierge lounge. We were very happy with our choice. The hotel and entrance are very pretty. We had a wonderful check-in experience. The concierge lounge is stunning with floor to ceiling windows, nice food, excellent/outgoing service, and a private bar that serves free specialty coffees/ alcohol at cost. Our room was clean and neat. The room could use modernization. The public areas were all updated. The pool was stunning in the middle of the busy city. There could be more supervision of the area to make sure pool rules are followed. I would also make a recommendation that the main restaurant/ room service have more simplified offerings. Overall, it was an excellent stay, and I would highly recommend it.
Read less
Nice hotel, shame about the pool
Jul 15, 2025espressomartini1979Sheffield, United Kingdom
Stopped on when visiting Toronto, straight off the plane and the start of our Canadian adventure. Underwhelming I think is the word. Great location and clean. Nice staff but all a bit lack lustre. Bat was very expensive for what it was. Had to load and unload our own bags at hire check in / out as the concierge was knowhere to be seen.
Pool was…
Read more
Stopped on when visiting Toronto, straight off the plane and the start of our Canadian adventure. Underwhelming I think is the word. Great location and clean. Nice staff but all a bit lack lustre. Bat was very expensive for what it was. Had to load and unload our own bags at hire check in / out as the concierge was knowhere to be seen.
Pool was disappointing.. needs a re vamp and some control as people had just left and there were sunbeds with towels unused.
Also the ones on the other Terrace were just through there.
Needed a bar and some staff and some atmosphere.
Really lets the hotel down
Read less
Great hotel and location
Jul 14, 2025OurExp-CMHampshire, United Kingdom
We stayed here for 4 nights and had a great time. The location is great and we had a fantastic view from our room. The hotel and rooms are very clean, well maintained and serviced. The onsite facilities are very good with dining, convenience store, gym, sauna, and pool being a great addition. The only criticism we had was the service around the…
Read more
We stayed here for 4 nights and had a great time. The location is great and we had a fantastic view from our room. The hotel and rooms are very clean, well maintained and serviced. The onsite facilities are very good with dining, convenience store, gym, sauna, and pool being a great addition. The only criticism we had was the service around the pool - on both occasions the orders took a long time, the server for the first order was really rude, and the second order was spoiled by the sauce and drink spilling all in the bag and across the food. There was no attempt made to replace or apologise, we made do but it was disappointing.
Overall we would rate the hotel.
Read less
Unsafe environment
Jul 12, 2025W1107ARmichellekWindsor, Canada
If you think that you're going to get a quick coffee other than the cheap machine in your room, you're wrong, they need to have a station where guests can grab coffee quickly and not wait in a long line. The only coffee in the morning is at the main lobby bar and it is far from quick with the number of guests staying at the hotel. When I first…
Read more
If you think that you're going to get a quick coffee other than the cheap machine in your room, you're wrong, they need to have a station where guests can grab coffee quickly and not wait in a long line. The only coffee in the morning is at the main lobby bar and it is far from quick with the number of guests staying at the hotel. When I first arrived, I got a room that had no air conditioning after traveling all day. One would think that when they cleaned the room, they would notice this. I was told to wait in that room with no air conditioning on a very hot day for twenty minutes until somebody came. My daughter, who has diabetes, had a low blood sugar in the middle of the night, and she was told by reception that she would have to leave and go to the convenience store, to get something with sugar as she ate what she had already - he couldn't provide anything. So he sent a young girl out in the middle of Toronto, in the middle of the night to try and find sugar. Do you not know anything about diabetes??????????You're telling me that that huge hotel has nothing with sugar in it. Those staff members need to be trained on safety issues and health. I did not feel safe at that hotel after that happened. My experience was completely awful.Especially for the price.I paid staying there three nights. I feel like they should have compensated me in some way with my current stay of 3 nights but I was told that they would help me out the next time I stayed there and of course-I ask, why would I ever stay there again after this experience?????!!!!!!!!
Read less
Great Suite Upgrade & Professional Staff
Jul 7, 2025leo639Miami, Florida
Great Suite Upgrade & Professional Staff
I recently stayed at Sheraton Toronto Downtown and had a very good experience overall. As a Marriott Bonvoy member, I was upgraded to the Royal Suite on the 42nd floor, which was a great touch — spacious, comfortable, and with excellent views.
The hotel was very busy, yet the service remained smooth and…
Read more
Great Suite Upgrade & Professional Staff
I recently stayed at Sheraton Toronto Downtown and had a very good experience overall. As a Marriott Bonvoy member, I was upgraded to the Royal Suite on the 42nd floor, which was a great touch — spacious, comfortable, and with excellent views.
The hotel was very busy, yet the service remained smooth and professional. Special thanks to Marc at reception who handled check-in with genuine courtesy and efficiency.
A couple of areas for improvement:
• The shower water pressure in the suite was low.
• While I was given access to the Club Lounge and breakfast, the options were limited, especially compared to Sheraton properties overseas that typically offer live egg stations and fresh-squeezed juice made on the spot.
Despite that, the staff throughout were impressively kind and professional, and the suite upgrade made the stay feel elevated. Would definitely return — just hoping for some breakfast enhancements next time.
Read less
Great Stay
