Sheraton Centre Toronto

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Sheraton Centre Toronto | Toronto, Canada | Virgin Atlantic Holidays

Toronto, Canada

4 stars

A sleek, high-rise hotel in Toronto’s vibrant centre, the Sheraton Centre offers upscale accommodation with a great range of amenities. Located in the heart of the business and entertainment district, the hotel's warm and comfortable lobby features a 2-acre waterfall garden which provides a definite feeling of space and serenity despite the hotel’s central location. It’s also home to Toronto’s largest year-round indoor/outdoor heated pool, complete with decking, sun loungers and a bubbling whirlpool. The fitness centre is open 24-hours and extensively equipped with everything you need to keep the body beautiful. However you spend your day, 43 Down is an intimate bar in which you can relax at the end of the day and catch up with friends and family over some sharing plates or a handcrafted cocktail.

Amenities

Wheelchair access
Bar
Fitness Centre/Gym
Hot tub
Internet Access
Laundry Service
No Smoking
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Valet parking
Close to City Centre

Explore the local area

In a fantastic Downtown location, just across the street from City Hall and connected to PATH, a vast underground shopping and walkway network.

Hotel Information

Room Information
Room Upgrade Information

1372 guest rooms on 43 floors. All with air-conditioning, flat-screen TV with pay-per-view films, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer, and iron and ironing board.

Standard Guest Rooms feature either 1 queen-size bed, 1 king-size bed, or 2 queen-size beds, sleeping maximum 4 people.

Hotel details

Dining

43 Down (intimate bar serving locally inspired light bites and handcrafted cocktails). Dual Citizen (offering a selection of all-day items as well as grab-and-go offerings).

Fun and Games

Indoor/Outdoor heated pool. 24-hour fitness centre.

Handy Stuff

WiFi acess*. 24-hour room service*. Laundry service*. Convenience store. Valet parking C$63 plus tax per night (payable locally, fee subject to change).

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Additional Information

*Denotes local charge.

Trip advisor rating

4.2/5

2,752 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

49%

Very Good

33%

Average

11%

Poor

Terrible

“Yes, it is quiet nice”

Sep 12, 2025BlueDiamant

We were able to check in two hours before check-in time. The room was a good size and clean. Very good à la carte breakfast/no buffet. The air conditioning was pleasantly quiet and efficient. The elevator was very fast, quiet, and there was hardly any waiting time. The staff at the front desk, concierge, and car shuttle were extremely friendly and helpful. The indoor garden with waterfall is a great place to relax. The outdoor swimming pool on the small rooftop is very well maintained with reservable sun loungers. The hotel is very centrally located with many shopping opportunities (Eaton Center a 5-minute walk across the intersection) and restaurants nearby. There is a direct indoor connection to the Path from the hotel lobby. The carpet in the room was a little stained. Unfortunately, there were no bathrobes or slippers for the swimming pool and sauna area in the room. An air vent in the bathroom would be very helpful.

“Overpriced, paying for the location”

Sep 12, 2025swim_bunny2012

Disappointed given the price, guess you're paying for the location. Room needs better noise silencing, I was by the elevators and I could hear them constantly going up and down, as well as people in halls, the clock tower every hour (even at night) and city noise (sirens, construction). TV annoyingly kept losing signal and when it restarted it went back to its opening screen. Bathroom needs better lighting and more vanity space. Shower water pressure was on the weak side, and did not drain properly. Bathroom walls had weird stains, not sure if they were from cleaning or water stains. Requested robe and slippers through the app, and they came quickly. No issues with housekeeping. Room feels a bit dated due to dark wood furniture, dark carpet and wallpaper, but is clean and spacious. Breakfast wasn't included which, again, for the price, is disappointing.

“Lovely hotel with pool in city centre”

Sep 11, 2025CaitlynS

Loved this hotel, very clean. Room was great with a separate living area and pull out double sofa bed for our teenage son. Lovely bathroom and walk in shower. Amazing views of the CN Tower. The hotel pool was nice, although most poolside beds seemed to be reserved but empty when I visited it. Definitely a bonus to have a pool though. Room service was a bit disappointing, the children’s meal was inedible. We had access to the club lounge on 43rd floor for buffet breakfast which was great, as well as canapes in the early evening. The lounge is comfortable with fantastic views of the city. Bar staff were not very friendly though. Location is great, 25 minute walk or 5 min taxi to the harbour front where you can get a ferry to Toronto Islands. 15 minute walk to Sankofa Square with shops and restaurants. We only stayed for 3 nights but would recommend this hotel for a city break.

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Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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