Dreams Rose Hall

Montego Bay, Jamaica

Star rating

The hotel

Lying on a beautiful, long stretch of private beach, the Dreams Rose Hall sits within 400 lush acres and is home to an 18th-century sugar plantation. A popular feature here is the iconic swimming pool but guests (kids' especially) also love the Sugar Mill Falls Waterpark, which is the largest in Jamaica. Why not grab a tube and float down the ‘lazy river’ or try one of the slides. There’s also a daily kids' club, leaving you with time to recharge in the full-service spa, or why not try out the Championship golf course. A variety of restaurant options with fine dining and sophisticated wine lists are on-site, with the newly renovated Rum Factory a particular hit, as is the Three Palms, overlooking the beautifully landscaped golf course.

Amenities

  • Golf
  • Sailing
  • Tennis
  • Windsurfing
  • Babysitting service
  • Kids Club
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Free Parking
  • Games Room

Where is it

Beachfront on the edge of Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.

Hotel information

495 modern rooms and suites on 7 floors in 2 buildings with 4 lifts. All with private balcony or terrace, air-conditioning, cable TV, small fridge (stocked on request), safe, cot* (on request), iron and board and hairdryer. Resort View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: all meals and snacks. Locally branded and premium drinks by the glass. All activities and entertainment (excluding golf and motorised water sports) unless otherwise stated.

Partial Ocean View Rooms offer pool and ocean views on the lower floors and partial ocean and mountain views on the higher floors with either a balcony or patio, sleeping maximum 3 adults or 2 adults and 2 children.

Ocean Front Rooms offer great sea views from your balcony or patio, sleeping maximum 3 adults or 2 adults and 2 children.

Ocean Front Walk Out Rooms have a private patio with direct access to the resorts garden and sea views. Rooms with either 1 king bed, or 2 queen beds, sleeping maximum 3 adults or 2 adults and 2 children.

7 restaurants including; Three Palms* (Italian fine dining, dinner only, reservations are required). Fresh (marketplace-style restaurant, buffet breakfast, lunch and dinner). Mangoes (serving Jamaican influenced salads, burgers, sandwiches and tropical drinks). Rum Factory (open for dinner Wed-Sat). Seaside Restaurant & Bar (serving casual Jamaican fare in a beachside setting, lunch and dinner). "FI WI" Food Jerk Hut (open for lunch and dinner, serving fresh jerk dishes). Moonstone (Italian food for lunch/Annie's Smokehouse BBQ, Jamaica style BBQ for dinner). Swim-up pool bar. Cricket Club, a place to go for drinks, dancing and a nightcap. Bar King Frog has amazing, elevated views of the ocean, award-winning cocktails and big screen TV. Coffee shop and natural juice bar. Room service*.

Nightly live entertainment with a diversity of shows and theme nights.

Swimming pool. 3 whirlpools. Sugar Mill Falls Waterpark with 2 water slides (minimum height 4 ft), lazy river and swim-up bar. 750 additional feet of pristine, white, sandy beachfront creating Cinnamon Beach, the longest white sand beach in Jamaica. Table tennis. Tennis (equipment rental available*). Full-service spa*. Fitness centre. Non-motorised water sports (motorised*). Volleyball. Aerobics. On-site par-72 Championship golf course*.

Complimentary standard bandwidth WiFi Internet access everywhere in the hotel. Internet café*. Gift shop. Shopping arcade next door. Babysitting services*. Tours and activities desk*.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

3 nights between 2 Jan-20 Dec.

5 nights between 24 Dec-1 Jan.

* Denotes local charge.

Please note: child age is up to and including 14 years.

Please note: there is a $25 local charge for a cot, payable to the hotel on arrival (subject to change).

Please note: this hotel was previously Hilton Rose Hall Resort & Spa.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3983)
  • Very good (1997)
  • Average (858)
  • Poor (338)
  • Terrible (306)
Image of the Tripadvisor rating Ok stay but Wouldn’t Return

Jul 4, 2025 Lynn M Yorktown Heights, New York

Pros - Friendly Staff ( Tomika, Kevon, Sanchia), Great Entertainment Staff by Pool (Spicy, ZoZo, Jordan) Beautiful Grounds, Cutest stray cats, Food was ok but very limited options. Beach was private, close, and clean. Cons - Ran out of Jamaican beef patties, Caramel Syrup at coffee bar and apple juice. Restaurants had a really long wait and you… Read more
Pros - Friendly Staff ( Tomika, Kevon, Sanchia), Great Entertainment Staff by Pool (Spicy, ZoZo, Jordan) Beautiful Grounds, Cutest stray cats, Food was ok but very limited options. Beach was private, close, and clean. Cons - Ran out of Jamaican beef patties, Caramel Syrup at coffee bar and apple juice. Restaurants had a really long wait and you couldn't make reservations. Did not like that hotel offered Day passes for outside people for waterpark. The Waterpark should only be for people staying at the resort. The hotel shouldn’t consider it a waterpark. Two slides and a tiny lazy river does not equate to a waterpark. Waterpark pool should have been better maintained. Make sure to book a room on a higher floor, 2nd floor rooms hear everything. Do not get suckered into wasting your time to hear about the membership. I wasted over two hours of my day and heard from another couple they wanted 25k for a ten year membership. I didn't even make it that far. Hoping Dreams makes changes to fix some areas and improves this hotel. Read less
Image of the Tripadvisor rating Great with Allergies

Jul 4, 2025 boc257

My family and I had a great time at this resort. Food was amazing , everyone was friendly , and entertainment was great especially the steel pan team. My kids have allergies and they went above and beyond to accommodate for them! Eggless pancakes , eggless desserts and just making sure the other meals were allergen free! I really appreciated the… Read more
My family and I had a great time at this resort. Food was amazing , everyone was friendly , and entertainment was great especially the steel pan team. My kids have allergies and they went above and beyond to accommodate for them! Eggless pancakes , eggless desserts and just making sure the other meals were allergen free! I really appreciated the effort they put into making sure my babies were going to be safe . So shouout to Miguel and Garth and Cassandra and Rayon all apart of the culinary team! I would definitely recommend coming here! Read less
Image of the Tripadvisor rating Disappointed – Poor Service, Cleanliness, and Food Overshadowed the Stay

Jul 4, 2025 Kristina N

I recently stayed for 5 nights and 6 days at the Suites and Waves properties with my children and another family. While I don’t often write detailed reviews, this experience warrants honest feedback for upper management and corporate leadership to address the serious gaps in quality and service. Unfortunately, I will not be returning. Room… Read more
I recently stayed for 5 nights and 6 days at the Suites and Waves properties with my children and another family. While I don’t often write detailed reviews, this experience warrants honest feedback for upper management and corporate leadership to address the serious gaps in quality and service. Unfortunately, I will not be returning. Room Accommodations: The room itself was spacious and comfortable, easily accommodating four people, which we appreciated as a family. However, cleanliness and upkeep were unacceptable. One of the bathroom sinks was clogged, there was visible mold in the shower, and the bathtub looked like it hadn’t been cleaned in ages. For a resort of this caliber, this was extremely disappointing. Check-In & Concierge Service: From the moment we arrived, the lack of organization and attention to guests was apparent. We were never assigned a concierge at check-in — something my husband noticed only after we’d already settled in. We had to track someone down the next day, only to be told we were sharing a concierge with the other family in our group — who was staying on a different property. That meant we were left to do our own research to find out about daily activities, events, and amenities — a frustrating experience, especially with kids. This is not the level of service expected at an all-inclusive resort. Hospitality & Staff Interaction: Staff across the property often seemed disengaged, unmotivated, and lacking basic customer service etiquette. Rarely did anyone offer greetings like “Good morning” or ask if we needed anything. Most requests — such as juice refills or in-room refreshments — were either forgotten or ignored. In common areas like the restaurants and bathrooms, soap dispensers were frequently empty, which is not only frustrating but unhygienic. Dining Experience: Dining was one of the biggest disappointments. The food was underwhelming across nearly every location. Beachside options like burgers were often undercooked, and even the local Jamaican cuisine lacked seasoning and authenticity. We tried the Italian, Greek, Asian restaurants, and the steakhouse — none of which lived up to their themes or quality standards. At the steakhouse, we waited over an hour, only to receive incorrect orders. The Suites buffet had A/C, but the Waves buffet did not, making the environment hot and uncomfortable. More importantly, there were serious food safety concerns, as hot food sat out in high temperatures with no cooling fans or systems in place. I wasn’t offered coffee at breakfast until the final morning. Prior to that, I had to go to the bar — only to be told on day five that “they weren’t ready yet.” The café was overcrowded with limited appealing options, stale fruit cups, and no Devon House ice cream despite constant reassurance that it was “on the way.” Facilities & Amenities: The gym was a highlight, clean, and staffed with the friendliest employees we encountered on-site. My son wanted to use the basketball court, but we were never able to get help securing a ball, and gave up after several failed attempts. The beach and pool areas were nice visually, but poorly managed. I often had to request clean-up or ask for seating adjustments. Poolside food was often burnt or raw, and the service lacked urgency unless a tip was involved. Spa Experience: We booked a couples massage hoping for at least one redeeming experience. Unfortunately, it was another disappointment. When I asked for firmer pressure, the therapist told me I’d need to pay an extra $100, despite already spending $268 for a 50-minute session. The massage felt like a light rubbing with no real technique or pressure. I had to switch to my husband’s therapist to complete the session. I didn’t even use the spa’s wet areas afterward — I was too frustrated. Kids Club: The Star Club was a bright spot for my daughter, and she enjoyed the activities offered. However, I was charged $20 at checkout for a special event she attended — a fee I was never informed of beforehand. Again, a lack of basic communication was the issue. Sales Presentation: We were invited to a vacation club presentation, which we politely declined. We expressed that the low energy and poor attitudes of the staff made it hard to imagine investing in or returning to this brand. The sales rep mentioned a 42% return rate, and frankly, after this experience, it’s clear why it isn’t higher. Final Thoughts: While we appreciated the room size and the gym, the overall experience was a letdown across every major touchpoint — service, food, hospitality, and cleanliness. Compared to other Montego Bay all-inclusives like Secrets or Breathless, this resort fails to deliver the basic expectations of a relaxing, quality vacation. Until leadership addresses these issues at the core, I cannot recommend this property. Guests deserve more than just a pretty location — they deserve to feel welcomed, respected, and taken care of. Read less
Image of the Tripadvisor rating Dreams Rose Hill Resort & Spa. A place with so much potential but in need of some improvements.

Jun 29, 2025 Ian W Mississauga, Canada

This hotel is ok with some good points and some not so good. It is in transition after being the Hilton Rose Hall for many years, it is now the Dreams Rose Hall by Hyatt and this occurred about two weeks ago so perhaps this might explain some of the issues. Let’s start with the good points:- The staff are amazing. The entertainment crew are top… Read more
This hotel is ok with some good points and some not so good. It is in transition after being the Hilton Rose Hall for many years, it is now the Dreams Rose Hall by Hyatt and this occurred about two weeks ago so perhaps this might explain some of the issues. Let’s start with the good points:- The staff are amazing. The entertainment crew are top drawer and keep people involved. The pool side waiters (especially Aston and Nathan) are very attentive and Sebastian the Omelette chef for breakfast in Fresh, also superb. The Rum Factory restaurant is pretty good as was Mangoes for lunch and dinner (although it only opened 2 nights during our stay) and the Jerk Hut had great Jerk Chicken & Pork. Additionally, the ice cream and cakes in the coffee shop were great. Now the not so good:- The room was very small (especially the bathroom) and we had numerous issues with the air conditioning. The general feel of the room was very dated and in desperate need of updating. The lunches and dinners in the Fresh self service were pretty bland and unexciting but I think this is the case for most self service offerings. The bar service, whilst the staff were friendly, was extremely inconsistent with no two drinks tasting the same. The 3 Palms Steakhouse was quite nice with reasonable food but honestly is not worth the $49 USD surcharge. Now to the diabolically bad:- The Seaside Grill sounds like a great seafood restaurant but inexplicably is an absolutely horrendous Italian restaurant with Pizzas which are worse than any frozen supermarket pizza I’ve ever seen, a calamari and prawn starter that was greasy and overcooked and a Chicken Parmesan which required a hacksaw to cut through. The name and location of this restaurant overlooking the beach and Caribbean Sea cries out to be a seafood speciality restaurant but if it insists on serving Italian food, at least make an effort!!! On the whole, this is an ok All Inclusive hotel. Certainly not the best I’ve stayed in but has so much room for improvement as the location is great and the staff are amazing and I hope that Hyatt bring this place up to the standard it could be. But for now it was a little disappointing. Read less
Image of the Tripadvisor rating We will be back

Jun 27, 2025 kerriz2020 Glyndon, Maryland

We visited as a family of four with two teenagers. This resort is what you want to make it. If you want quiet and zen, you can find that. If you want loud and active, it’s there. It’s a big resort. There’s a quiet pool and a boisterous pool. There’s a smaller beach with too many chairs but then there’s a bigger beach that brought me pure peace.… Read more
We visited as a family of four with two teenagers. This resort is what you want to make it. If you want quiet and zen, you can find that. If you want loud and active, it’s there. It’s a big resort. There’s a quiet pool and a boisterous pool. There’s a smaller beach with too many chairs but then there’s a bigger beach that brought me pure peace. The staff is incredible. We planned this trip for my 50th birthday and it checked all of the boxes. The overall vibe was exactly what we were looking for and the staff was friendly and accommodating. Food and drinks were plentiful. Seek out what you want and you will find. Read less