A contemporary hideaway, the Hyatt Zilara Rose Hall occupies a prime location, nestled between Jamaica’s famous Blue Mountain ridge and the turquoise waters of the Caribbean. An adults-only retreat offering "Service from the Heart!", the atmosphere is gorgeously laid-back, ensuring plenty of rest and relaxation on the agenda. The private beach is nearly a mile long with swimmable coves to be alone in. All the usual sporting pastimes are on offer including beach volleyball, tennis, and basketball. When the day fades, there are restaurants and bars galore, not just those belonging to the Zilara but to the family friendly sister hotel, the Ziva, as well, offering 14 distinctly different restaurants to choose from. Feast on cuisines from all around the world, including French, Pan-Asian, Italian and Caribbean.
Amenities
Tennis
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location
Where is it
Located on the historically famous plantation estate, Rose Hall. Complimentary welcome lounge and airport transfers from Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.
Hotel information
234 rooms and suites. All of which are air-conditioned with private balcony/terrace, satellite TV, telephone, WiFi access, iPod docking station, mini-bar (stocked daily), bathrobe, slippers, designer toiletries, tea/coffee maker, safe, hairdryer, iron and ironing board.
Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.
Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Oceanfront Rooms with 2 double beds, sleeping maximum 4 adults.
Swim-Up Rooms with direct access to the pool from your colonial-inspired room, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Junior Suites have views of the resort, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Zilara Ocean View Junior Suite with 1 king-size bed, sleeping maximum 3 adults.
Zilara Oceanfront Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
Zilara Swim-Up Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
1-Bedroom Ocean View Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.
Grand Butler Suite with butler service and 1 king-size bed sleeping maximum 3 adults.
Oceanfront Grand Butler Suite with butler service, 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
1-Bedroom Oceanfront Butler Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.
Please note: for occupancies of 3 adults, bedding configuration will be 1 king-bed and a rollaway bed.
Petit Pariz (dinner only/French cuisine), Urban Heat by FlavorZ (International cuisine, breakfast and dinner), Jamaican RootZ (beachfront dining, open for breakfast, lunch, and dinner), West End Grill (poolside grill, lunch and snack bar), Islandz Bar (swim-up pool bar), Aromaz (coffee and snack bar). Reservations will be required for some of these restaurants. 24-hour in room dining available.
Full access to the following restaurants at Hyatt Ziva Rose Hall: Blue Grill at CalypZo (Seafood grill, open for lunch and dinner), ChoiceZ (buffet restaurant serving breakfast, lunch, and dinner), Di Roza (Italian cuisine, open for dinner), FuZion (modern Asian grill, open for dinner), Barefoot JerkZ (Jamaican BBQ eatery), GrindZ (coffee house), BiteZ (casual cafe serving sweet treats and pastries), Union Jack'Z (English sports bar serving pub food), LagoonZ (swim-up pool bar), StirZ (piano bar), ShakerZ (open-air bar) and Fez (rooftop bar).
Daily activity schedule, and regular evening entertainment including live music and performances/shows. All evening entertainment is located at the family friendly sister hotel Hyatt Ziva.
2-tiered swimming pool and 1 hot tub. Cabanas*. Fitness centre (24-hours) with daily classes including beachfront yoga, aqua spin, and boot camp cardio. Zerenity Spa* with electric hydro-therapy circuit and beachside treatment cabanas. Non-motorised water sports including wind surfing, kayaking, Hobie Cat sailing, and snorkelling. Tennis, beach volleyball, water basketball, aerobics and poolside games. Access to an additional 2 family friendly swimming pools at the Hyatt Ziva. Golf nearby*.
Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour reception. 24-hour room service. Gift shop. Beach Butlers and Concierge Service. Car rental* (available at Hyatt Ziva Rose Hall). Beauty Salon*. Complimentary parking.
* Denotes local charge.
Please note: guests staying at the Hyatt Zilara have full use of the facilities located in the Hyatt Ziva all of which are open to families with children.
Based on 8105 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5515)
Very good (1416)
Average (621)
Poor (287)
Terrible (266)
Celebrated my 25th anniversary
Jul 12, 2025Tameka G
My husband and I along with three other couples stayed in the swim out rooms n the Hyatt Zilara the adult only side. Resort definitely could use some upgrades and the food was not that great. We made the best of it. They will switch alcohol on you when they run out, so be mindful of that. Make your dinner reservations early because the late…
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My husband and I along with three other couples stayed in the swim out rooms n the Hyatt Zilara the adult only side. Resort definitely could use some upgrades and the food was not that great. We made the best of it. They will switch alcohol on you when they run out, so be mindful of that. Make your dinner reservations early because the late reservations they will tell you they ran out of food and drinks. They have no late night food options on the adult side except room service and the options are not good. The resort has potential but the need a major overhaul.
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Average Hotel
Jul 11, 2025C F
Hyatt Zilara Rose Hall offers the convenience of being close to the airport and boasts a lively nightlife scene, a well-equipped gym, and engaging poolside activities. The rooms feature pleasant balconies, and standout service was provided by Sharlene at the Jerk Hut and Loraine at the spa.
However, the resort falls short in several key areas.…
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Hyatt Zilara Rose Hall offers the convenience of being close to the airport and boasts a lively nightlife scene, a well-equipped gym, and engaging poolside activities. The rooms feature pleasant balconies, and standout service was provided by Sharlene at the Jerk Hut and Loraine at the spa.
However, the resort falls short in several key areas. There is little enforcement of adult-only policies at Zilara, and the frequent smell of marijuana takes away from the atmosphere. The food is average at the restaurants which left us consistently saying to ourselves that we wished we just went to the buffet which is saying a lot. The rooms are also dated. Housekeeping was inconsistent—on two occasions, the room wasn’t cleaned, and even when it was, the service seemed minimal, leading to repeated calls to the front desk for towels. Additionally, the restaurant reservation system was frustrating, as we were turned away at the Italian restaurant despite the dining area being mostly empty. The air conditioning system is also problematic, with an auto setting that cannot be adjusted, often resulting in discomfort.
Overall, I would not return to this location or recommend it to others.
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Sucks dealing with Zilara so called Concierge desk
Jul 10, 2025Meander689897
The worst Concierge Desk at Hyatt Zilara Adult side ever. Let’s start w the Discover card snafu on Hotels part. I ordered Door Decor w ballon’s for my daughter’s bachelorette party. Took 4 days to get it done over the phone and emails Tanese Lawrence promised to take a picture of the completed project when completed. Never happened. They botched…
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The worst Concierge Desk at Hyatt Zilara Adult side ever. Let’s start w the Discover card snafu on Hotels part. I ordered Door Decor w ballon’s for my daughter’s bachelorette party. Took 4 days to get it done over the phone and emails Tanese Lawrence promised to take a picture of the completed project when completed. Never happened. They botched the decor order and when I tried to correct it , they went ahead anyway. I complained to manager Kerian Davis told her white only ballon’s and could they make a correction. She insisted they refund my money but I didn’t request a refund just a correction. Nope she refunded my money and had the door decor removed frm my daughter’s room. So unprofessional rude and Petty. Kerian Davis does not have the common sense for a management position imo. Staff is short handed and I’m sure could have been more productive doing anything more important. Rated F for failure
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Wonderful Stay
Jul 7, 2025Teresa Ann B
From the moment we arrived at the resort, we knew we were in for something special. The warm Jamaican welcome, complete with refreshing drinks and friendly smiles, instantly set the tone for what turned out to be one of the best vacations we've ever had. The bed was incredibly comfortable, the mini bar was always stocked, and housekeeping was…
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From the moment we arrived at the resort, we knew we were in for something special. The warm Jamaican welcome, complete with refreshing drinks and friendly smiles, instantly set the tone for what turned out to be one of the best vacations we've ever had. The bed was incredibly comfortable, the mini bar was always stocked, and housekeeping was prompt and courteous. We especially loved the balcony where we spent every morning sipping coffee and soaking in the sunshine.
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The best hotel experience in Jamaica!
Jul 7, 2025R26YTcindyb
The best kept secret in Montego Bay. This hotel has it all. You will mot be disappointed. I brought over 100 people to this resort for my wedding last December. My family, friends and coworkers are still raving over their wonderful experience at this resort!
Celebrated my 25th anniversary
