Hyatt Zilara Rose Hall

Montego Bay, Jamaica

Star rating

Islandz
Zilara Room
Swim-Up Junior Suite King
Zerenity Spa
Lobby
Zilara Room
1-Bedroom Ocean Front Suite Living Area
The White Witch Golf Course
Junior Suite Bathroom
Swim-up Junior Suite
Spa Pavilion
Flavourz Bar
Oceanview Junior Suite Double
Islandz Bar
Swim up pool to Zilara Rooms
One Bedroom Butler Swim Up Suite
A video preview image
Islandz
Zilara Room
Swim-Up Junior Suite King
Zerenity Spa
Lobby
Zilara Room
1-Bedroom Ocean Front Suite Living Area
The White Witch Golf Course
Junior Suite Bathroom
Swim-up Junior Suite
Spa Pavilion
Flavourz Bar
Oceanview Junior Suite Double
Islandz Bar
Swim up pool to Zilara Rooms
One Bedroom Butler Swim Up Suite

The hotel

A contemporary hideaway, the Hyatt Zilara Rose Hall occupies a prime location, nestled between Jamaica’s famous Blue Mountain ridge and the turquoise waters of the Caribbean. An adults-only retreat offering "Service from the Heart!", the atmosphere is gorgeously laid-back, ensuring plenty of rest and relaxation on the agenda. The private beach is nearly a mile long with swimmable coves to be alone in. All the usual sporting pastimes are on offer including beach volleyball, tennis, and basketball. When the day fades, there are restaurants and bars galore, not just those belonging to the Zilara but to the family friendly sister hotel, the Ziva, as well, offering 14 distinctly different restaurants to choose from. Feast on cuisines from all around the world, including French, Pan-Asian, Italian and Caribbean.

Amenities

  • Tennis
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located on the historically famous plantation estate, Rose Hall. Complimentary welcome lounge and airport transfers from Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.

Hotel information

234 rooms and suites. All of which are air-conditioned with private balcony/terrace, satellite TV, telephone, WiFi access, iPod docking station, mini-bar (stocked daily), bathrobe, slippers, designer toiletries, tea/coffee maker, safe, hairdryer, iron and ironing board. 

Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.

Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Oceanfront Rooms with 2 double beds, sleeping maximum 4 adults.

Swim-Up Rooms with direct access to the pool from your colonial-inspired room, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Junior Suites have views of the resort, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Zilara Ocean View Junior Suite with 1 king-size bed, sleeping maximum 3 adults.

Zilara Oceanfront Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

Zilara Swim-Up Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

1-Bedroom Ocean View Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.

Grand Butler Suite with butler service and 1 king-size bed sleeping maximum 3 adults.

Oceanfront Grand Butler Suite with butler service, 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

1-Bedroom Oceanfront Butler Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.

Please note: for occupancies of 3 adults, bedding configuration will be 1 king-bed and a rollaway bed.

Petit Pariz (dinner only/French cuisine), Urban Heat by FlavorZ (International cuisine, breakfast and dinner), Jamaican RootZ (beachfront dining, open for breakfast, lunch, and dinner), West End Grill (poolside grill, lunch and snack bar), Islandz Bar (swim-up pool bar), Aromaz (coffee and snack bar). Reservations will be required for some of these restaurants. 24-hour in room dining available.

Full access to the following restaurants at Hyatt Ziva Rose Hall: Blue Grill at CalypZo (Seafood grill, open for lunch and dinner), ChoiceZ (buffet restaurant serving breakfast, lunch, and dinner), Di Roza (Italian cuisine, open for dinner), FuZion (modern Asian grill, open for dinner), Barefoot JerkZ (Jamaican BBQ eatery), GrindZ (coffee house), BiteZ (casual cafe serving sweet treats and pastries), Union Jack'Z (English sports bar serving pub food), LagoonZ (swim-up pool bar), StirZ (piano bar), ShakerZ (open-air bar) and Fez (rooftop bar).

Daily activity schedule, and regular evening entertainment including live music and performances/shows. All evening entertainment is located at the family friendly sister hotel Hyatt Ziva.

2-tiered swimming pool and 1 hot tub. Cabanas*.  Fitness centre (24-hours) with daily classes including beachfront yoga, aqua spin, and boot camp cardio. Zerenity Spa* with electric hydro-therapy circuit and beachside treatment cabanas. Non-motorised water sports including wind surfing, kayaking, Hobie Cat sailing, and snorkelling. Tennis, beach volleyball, water basketball, aerobics and poolside games. Access to an additional 2 family friendly swimming pools at the Hyatt Ziva. Golf nearby*.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour reception. 24-hour room service. Gift shop. Beach Butlers and Concierge Service. Car rental* (available at Hyatt Ziva Rose Hall). Beauty Salon*. Complimentary parking.

* Denotes local charge.

Please note: guests staying at the Hyatt Zilara have full use of the facilities located in the Hyatt Ziva all of which are open to families with children.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5512)
  • Very good (1414)
  • Average (619)
  • Poor (285)
  • Terrible (262)
Image of the Tripadvisor rating Meh

Jun 29, 2025 Stacy C

This was my first trip to Jamaica. When I visit the Caribbean I usually go to Cancun. We went for my sister’s birthday. Here are my experiences at this resort. PROS: The staff is all very friendly! We loved Mark at the swim of bar and Sharon and Tennika at the Spa. 10/10! The resort had plenty of photo ops and a great view of the ocean. We… Read more
This was my first trip to Jamaica. When I visit the Caribbean I usually go to Cancun. We went for my sister’s birthday. Here are my experiences at this resort. PROS: The staff is all very friendly! We loved Mark at the swim of bar and Sharon and Tennika at the Spa. 10/10! The resort had plenty of photo ops and a great view of the ocean. We stayed on the adult side but was able to go to the family friendly side as well. Most of the restaurants were there anyways. The pools were nice! You had a variety of them to swim in and they were a good temperature. They seemed to be well cleaned. We loved the Italian restaurant and the buffet. The SPA was awesome! CONS: Our room. We stayed 4 nights. On night one we noticed our air wasn’t working right. We called the desk they sent someone up right away. The guy came up and pointed his reader at our vent and said it was working and turned on our fan. The second day it still wasn’t working right. We thought we figured it out and it was an issue with our sliding door that would shut all the way. We called down again and it still did help. Day 3 we called own again and two guys came up who seemed to know what’s going on. I thought they fixed it but nope…by night 3 & 4 we were sleeping in damp linens. We should’ve been demanding of a new room but it was also never offered. Our room also had lights above our bed that would keep randomly turning the on while we were sleeping and we have to get up and turn them off. Entertainment. While there was entertainment happening we never knew where it was. We missed a big outdoor event because we knew nothing of it. They should have a communication that shows everything and the staff should be telling you throughout the day. They had a QR code that we found out about on day 2. Beach. Not good. Very rocky. Food. Aside from the buffet and Italian restaurant the others were not good. Calypso had frozen shrimp and a buffet outside that the flies would frequent. The fine dining was ok I suppose and the Asian wasn’t good. I did try the Jerk Shack and it was ok. I don’t think I’ll be back. was ok Read less
Image of the Tripadvisor rating Hyatt Zilara Rose Hall Unforgettable Jamaica Experience

Jun 29, 2025 Ted B

Hyatt Zilara Rose Hall Jamaica is excellent. All-Inclusive adult, super clean, excellent food and service. Beach experience great. Great offsite activities to schedule from hotel lobby. We plan on returning to Hyatt Zilara Rose Hall in the future and telling our friends and other family members it will be a great unforgettable experience.
Image of the Tripadvisor rating Poor resort management

Jun 27, 2025 chebara NJ

Very disappointed in management stuff of the resort. I went with my mom ( mom/daughter BD trip) , reserved an ocean view king room. As we checked in, the front desk “upgraded” us to a junior suite. We walked in to junior suite 4204, and it had no view, 1 small room, 2nd floor, end of the resort, balcony facing a fence and a path walk, no ocean… Read more
Very disappointed in management stuff of the resort. I went with my mom ( mom/daughter BD trip) , reserved an ocean view king room. As we checked in, the front desk “upgraded” us to a junior suite. We walked in to junior suite 4204, and it had no view, 1 small room, 2nd floor, end of the resort, balcony facing a fence and a path walk, no ocean view whatsoever… we went back and I asked to get us the original booked room bc I would prefer to be in smaller room but with an ocean view, so we can seat at night and enjoy the ocean. They gave us EXACTLY same size room 4404 2 floors up!!! And it had a glimpse of ocean view!!!! So I truly believe they tried to downgrade us vs upgrade our stay…. It was also my BD and my husband who booked a room for us, gave instructions over the phone for a surprise upon our arrival. NOTHING!!! As we changed rooms twice. Later on, I saw a guy delivering BD cakes on our floor. He had like 5-6 cakes on his cart and I made a comment to him that he is most likely will come to my room, he smiled but he never came. Next day, my husband called and complained that nothing was delivered and they assured him that smth will be delivered today… yes, as we came back from dinner, a bottle of wine was delivered to our room with ONLY ONE GLASS and a card stating HB Thomas (my husband name, not mine…). Finally, on 3rd day, after another complain of messing up a simple HB surprise, a bottle of prosecco was delivered with 2 flutes and fruit plate. Also, we took a shuttle from airport and they automatically checked us in and charged $300 for accident/damage insurance. BUT… as we arrived at the resort, the front desk charged my credit card AGAIN for $300. As I questioned them why I’m being charged twice, they said no worries, it’s just insurance and I will get everything back if no damage. We are already home, and I see that $300 was returned but only ONCE. I really hope that in the next few days another $300 will show up on my credit card and I don’t have to deal with this resort ever again. Read less
Image of the Tripadvisor rating Disappointed with the Service – Not What You Expect from Hyatt

Jun 27, 2025 91vishala

Disappointed with the Service – Not What You Expect from Hyatt We had high expectations coming in, but unfortunately, our stay fell far below standard. From the moment we arrived, we were left to handle everything ourselves. No welcome drink, no cold towel, and no one to help with our luggage until after check-in. We struggled to unload multiple… Read more
Disappointed with the Service – Not What You Expect from Hyatt We had high expectations coming in, but unfortunately, our stay fell far below standard. From the moment we arrived, we were left to handle everything ourselves. No welcome drink, no cold towel, and no one to help with our luggage until after check-in. We struggled to unload multiple bags while staff watched on. The room itself was clean, but the fan worked on and off throughout the stay. Even more frustrating was the overall attitude of the staff. Every interaction felt like we were inconveniencing them. When we asked for coffee, we got attitude. At the buffet, we were told bluntly to “come back at 7” with zero effort to accommodate or offer options. The bar experience was the worst. When we went for a drink before closing time, the bartender said, “I don’t want to be here and neither do you.” Completely unprofessional. We also asked for mangos and were treated as if we requested something outrageous. We’ve stayed at many all-inclusive resorts where service and hospitality are top priorities—this was not one of them. For the price we paid over five days, we expected much better treatment. Oddly enough, we had a far better experience with people outside the resort who genuinely cared about making our stay enjoyable. The one bright spot was the poolside service. The bartenders there were friendly and attentive, but overall, this resort needs a serious reset in customer service and attitude. We won’t be returning. Read less
Image of the Tripadvisor rating Birthday celebration for my Mom

Jun 26, 2025 Ade O

Very nice staff, needs more night Adult entertainment but the lady who played the Violin is so talented. I would have loved more Adult entertainment like shows etc