My overall experience of this hotel was good. The hotel looks good and did not feel over crowded. Staff were all friendly and nice. There were a few issues at check-in as they could not seem to find my booking. But this was resolved after a long while. I was slightly disappointed with the rooms they looked extremely dated. Bathroom mirrow was rusty, we had a leak from the ceiling. Which was quickly repaired but the ceiling was left looking awful. There was always a fight to open the chester draws and the bedside cabinet drawer, both were extremely stiff and not aligned well. The maid came everyday and the room was always clean and tidy. The fridge was maintained with basic complimentary drinks (all inclusive). A weird thing, no teaspoons are provided in the rooms, so I was not able to stir my coffee every morning. The hotel also has a no straw policy as part of their saving the planet pledge. We brought some hard plastic reusable straws from a local shop. Some drinks just require a straw.
We found things out as we went along. For example the shuttle bus service to the shops, some free water activities, a restaurant by the beach. I think it was called cookout. After day 3 we were told about the app where we found out loads of information about the hotel. Cocktails are made really strong. A few wheel chairs were required for people who could not handle their drinks. Really loved some of the free day time activities like sip and paint, jewellery making. Tie dye had a small fee. My teenagers were happy to get involved with the daily sport activities and the evening entertainment.
There are 2 other Iberostars located in the same vicinity, the selection and adult only, you can use the golf buggies to go between hotels. I am not sure if you are allowed to eat in the other hotels, but we did get an opportunity to eat in the selection hotel whilst listening to a rep convincing us to take up Iberostar membership. We got $80 for the inconvenience and the trauma of enduring the whole one hour and a half talk.
The food in this hotel was very nice, very authentic. My fussy daughter was absolutely fine. One thing they need to invest in is parasols to accompany the sun loungers. We struggled to protect ourselves from the blazing heat. They have make shift straw like umbrellas but they are not really positioned well. The life guard had the best umbrella, we envied him lol. The gym and the night club are located in the hotel next door, a 5 min walk.
What really made this holiday was the entertainment crew, Sparkle, V6, Mickey Mouse, Concrete, Turbo, Red Bull. KK, Tiffany (can't remember them all) . They were all brilliant and my kids loved them. They were always ready to bring the vibe. Love and miss you guys ❤️
