We (my parents and I) went to this resort from February 1st to February 15th, 2026. We were not quite sure what to expect from the previous year seeing as this time around we were going following a hurricane.
Granted, after recuperating from a devasting hurricane, I have to acknowledge how resilient they are, they greeted us with warm smiles and hospitality as usual and overall the resort looked great (with some areas showing some damage from the hurricane but they definitely worked diligently to get this resort back in the best shape possible for their guests).
The concierge/front desk staff were very friendly and efficient in keeping us apprised of when our rooms would be available to us. Everything went smoothly and it made for an easy arrival experience.
The Guest Services staff under Tassania and Chrystal welcomed us back with some gifts and a fruit plate in our rooms which was very appreciated.
Simone, our room cleaning-lady, took great care of us with spotless rooms, clean towels etc. She was excellent.
Yanique our Sunwing/Westjet representative was amazing. She was present/visible and very helpful and reassuring when it came to our questions and she was helpful for tour bookings for those who were interested.
The animation staff under Peter and Sparkles made sure that guests were entertained with various games, trivia etc. It was very nice for us to have a chance to reconnect with them (they are like family to us). They have an amazing crew that work hard to keep us happy, keep us active and energized. Thank you (Peter, Sparkles, Tiffany, Fines, KK, Fresh, Mickey Mouse, Too Short, Skittles, Browning, Concrete and the friendly Big Guy) for the hard work and long hours that you commit to in order to make our trip worth while.
The buffet restaurant and à la carte restaurants were well-stocked (especially considering they overcame a hurricane). It's unfortunate that some items that are common to Jamaica (ex: sugar cane and bananas) were scarce seeing as they were completely destroyed with the hurricane so we were told they had to restart building their crops from scratch. But overall there was plenty of variety of food for everyone's liking (ranging from jerk chicken, fish, mussels, shrimps, lobster, sushi, Indian food, pasta, pizza, soup, salads, cheese, deserts, fruits...). Every night was a themed night so the dinner buffet menu would vary so that the items served were linked to the theme night.
We also had a chance to reconnect with some of our restaurant service staff which was a wonderful treat. They work hard to keep the tables cleaned, to provide us with the required items we are seeking (ex: water/coffee...), they are friendly, warm and very hospitable. A special thank you to Witney from the Italian à la carte restaurant and to Loris, Cassandra, Opal, Suzanne, Diandra, Shante, Roshane, Bevon from the buffet restaurant, who continue to provide excellent service and for whom we consider part of our family.
What is nice about this resort is that it is small. Everything is accessible. There are a lot of pool chairs and there is a good-sized section that allows for "shade". The pool and ground our well maintained and very clean.
All in all, though the weather didn't cooperate (which is out of their control as this is mother nature's doing), we had a wonderful trip.
Thank you from Garnett, Denise and Jodi Gow.
