( Location ) I stayed at Ocean Eden Bay from **September 11–15, and unfortunately, I was very disappointed with the location.
The resort is approximately 45 minutes from Montego Bay which made it extremely difficult and expensive to visit many of the popular attractions. Transportation became a major issue because taxi drivers were charging close to $400 USD for some trips
( Atmosphere )
My first impression of Ocean Eden Bay was honestly beautiful. The resort itself looked amazing, and my cousins and I arrived with nothing but positive energy and excitement for our vacation.
Unfortunately, that positive energy changed when we got to the front desk.
The employee who checked us in, Luckesher, looked us up and down with what came across as a very negative and disgusted demeanor. We even asked her if she was having a rough morning, but she ignored the question and simply asked for our passports.
In my opinion, the front desk is the first interaction guests have with the resort, so having someone warm, welcoming, and friendly in that position is extremely important. Unfortunately, that was not our experience with her.
We arrived around 12 PM, and after checking us in, she informed us that our room was not ready yet. My cousins and I walked around for about two hours before returning to the lobby to escape the heat.
Another issue: The lobby and guest rooms were the only areas where we experienced air conditioning. The restaurants were extremely hot, which made it uncomfortable to sit down and enjoy our meals.
However, I have to give a HUGE shout-out to Althea. ❤️
While my cousins and I were sitting in the lobby trying to cool down, this beautiful woman approached us with such positive energy. She did everything I expected the front desk staff to do. She offered us drinks, explained more about the resort, answered questions, and simply kept us entertained and comfortable while we waited for our room.
Althea completely changed the energy of our check-in experience. Her customer service was warm, welcoming, and genuine, and she deserves to be recognized for it. ❤️
Unfortunately, the difference between our interactions with Luckesher and Althea was like night and day.
Overall Experience — 0/10
During the four days we stayed at the resort, only a handful of employees really stood out to us for their positive attitude and customer service.
Aside from Althea, I also want to recognize Keshia and Moesha from Martha Market. They were friendly, welcoming, and made us feel comfortable. ❤️
🚨 IMPORTANT: If you’re booking excursions, I strongly recommend booking through the excursion representatives in the lobby.
We had a very bad experience with someone on the beach wearing a red shirt who identified himself as Shemar from Watersports. Based on our experience, we felt that we were scammed, so I would personally avoid booking anything through him. I recommend confirming prices, services, and payment details before handing over any money.
Between the location, transportation costs, customer service, restaurant temperatures, and our excursion experience, this resort did not meet our expectations.
Would I stay here again? No.
Would I recommend it? Based on our experience, no.
If you’re planning a Jamaica vacation and want to explore outside the resort, I would seriously consider the resort’s location and transportation costs before booking.
