Information about your Virgin Atlantic flight
If you have questions about your upcoming Virgin Atlantic flight, we’re here to help. From booking details to baggage allowances and accessible travel, you’ll find everything you need in our help centre.
Help centre
If you already have a booking with us why not try our brand new web messaging service where you'll be able to send us a quick message at a touch of a button. Simply tap the red 'Need help?' button on the bottom right hand side of the screen and have your questions resolved in no time.
Make a new booking
Speak to a Holiday Expert today
0344 472 9646 - option 1
Opening hours
Mon-Fri: 09:00 – 19:00
Sat: 09:00 – 19:00
Sun: 10:00 – 18:00
Get help with an existing booking
Our web messaging service allows you to easily find our FAQs or chat with one of the team. Simply click on the 'Chat to us' button at the bottom right to get started.
Alternatively, if you prefer, you can reach our Customer Service team by calling 0344 472 9646.
Opening hours
Mon-Fri: 08:00 – 18:30
Sat: 09:00 – 17:30
Sun: 10:00 – 17:30
Accessible Travel Services
Our friendly Accessible Travel Services team is here to make your trip as seamless as possible. Whether you have any medical requirements or need accessibility support such as adapted rooms, accessible transfers, or specially equipped vehicles, we’ll take care of it. If you’re heading to Barbados or Antigua, we can even arrange beach wheelchairs in advance (subject to availability).
As soon as your holiday is booked, please contact us. Our expert team will be on hand to help with anything you need.
