Awesome
Jun 29, 2025 GoPlaces64093980657
The staff there was was attentive and welcoming. We really enjoyed ourselves on our anniversary trip to Jamaica and definitely will be going back.
Secrets Wild Orchid Montego Bay
Montego Bay, Jamaica
The hotel
Amenities
- Sailing
- Scuba Diving
- Snorkelling
- Windsurfing
- Wheelchair access
- Honeymoon
- Wedding
- Bar
- Evening Entertainment
- Internet Access
- Laundry Service
- Restaurant
Where is it
In the heart of Montego Bay, overlooking a gorgeous stretch of white sandy beach. Near to Montego Bay's famous 'Hip-Strip'. Transfer time from Montego Bay Airport: 15 minutes.Hotel information
350 suites. All with air-conditioning, whirlpool bathtub, ceiling fan, terrace or balcony, satellite TV, DVD player, complimentary WiFi, telephone, do not disturb light system, sofa area with ceiling fan, mini-bar (replenished daily), tea/coffee maker, safe, 24-hour room service, bathrobes and bedroom slippers, clothes steamer, separate water closet, Gilchrist & Soames bath amenities, separate shower, and hairdryer.
Junior Suite Garden View Rooms have a private, furnished balcony from which to admire the views across the manicured gardens, bathroom with hot tub, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults.
All Inclusive of: Unlimited-Luxury® includes all meals (full breakfast, lunch and dinner), snacks and afternoon tea. Unlimited beverages including domestic and international alcoholic and non-alcoholic drinks at any of the resort bars. WiFi. Mini-bar refreshed daily, pool and beach waiter service. All gratuities. All activities and entertainment above unless otherwise stated. 24-hour room service (hours may vary). 24-hour dining option. No wristbands required.
Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets and Breathless resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).
Junior Suite Oceanview Rooms with a living area and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults.
Junior Suite Oceanfront Rooms offer views across the ocean, separate seating area, and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults.
Preferred Club Junior Suite Oceanview Rooms, as Junior Suite Oceanview Rooms but with soaking tub on the balcony and Preferred Club Benefits, sleeping maximum 3 adults.
Preferred Club Junior Suite Oceanview Swim-Out Rooms are as Junior Suite Oceanview Rooms but with swimming pool access from your room and Preferred Club Benefits. Wheelchair accessible Preferred Club Junior Suite Swim Out Rooms are available with roll-in shower and 2 double beds (must be requested at time of booking, subject to availability), sleeping maximum 3 adults.
Preferred Club Master Suite Oceanfront Rooms with direct panoramic ocean views, separate living/dining room, a balcony with a two-person Jacuzzi and Preferred Club Benefits, sleeping maximum 2 adults.
Preferred Club Master Suite Ocean Front Swim-Out Rooms are 1-bedroom suites offering lovely ocean views and direct swim-out access. The large balcony has a Jacuzzi for two and this room type includes Preferred Club Benefits, sleeping maximum 2 adults.
Preferred Club Presidential Suite Oceanfront Rooms with luxurious fittings, a separate living room, direct panoramic ocean views, walk-in closet, small fridge, microwave, bar, desk, computer, dinner table seating eight people, a four-person Jacuzzi and Preferred Club Benefits, sleeping maximum 2 adults.
Book a Preferred Club Room and receive the following Preferred Club Benefits:
- Personalised check-in and check-out
- Private Preferred Club Lounge and bar, open daily
- Preferred Club rooms and suites in premium locations
- Soaking tub with padded covers for lounging on terrace
- Dedicated concierge services
- Daily continental breakfast service in Preferred Lounge
- Afternoon hot and cold hors d’oeuvres
- Complimentary newspaper in suite every day (English or Spanish)
- Complimentary computer access in Preferred Lounge
- Private pool
- Upgraded mini-bar service
- Upgraded bath amenities
- Exquisite desserts and fine liquors in preferred lounge
- Access to dining, activities, and facilities at Breathless Montego Bay
- Butler service complimentary for guests staying in the Preferred Club Swim Out or higher room category
Rating summary
-
Location
-
Sleep Quality
-
Rooms
-
Service
-
Value
-
Cleanliness
Awesome
Birthday celebration Secrets, MoBay
Jun 24, 2025 Global32797066077 Barbados
Some staff go above and beyond, others just want to get job done as quick as possible and this is obvious. I.e telling us we have to come early for dinner and items on the menu not available. When the restaurant is opens until 10pm.
No consistency in room turn down in evening., i.e, one night slippers and mat, next night mat, no slippers next…
Read more
Some staff go above and beyond, others just want to get job done as quick as possible and this is obvious. I.e telling us we have to come early for dinner and items on the menu not available. When the restaurant is opens until 10pm.
No consistency in room turn down in evening., i.e, one night slippers and mat, next night mat, no slippers next night no mat or slippers, next night mat chocolate, next night chocolate and mat. If the job is going to be done, ith has to be done properly or not at all and the same every night.
On arrival observed guess receiving hot towel and drink. This was not available, to us as a group of 6.
Some rooms in our party received welcome fruit bowl and drink, while others received nothing.
Promoting as a luxury hotel with room rates to match, means little room for error and acknowledgement and correction to rectify should be instant firstly with acknowledgement. The housekeeping manager was excellent and moved efficiently to ensure our stay was the best it could be.
However all staff need be trained in the understanding and their significance in promoting the brand they are representing.
If the staff had 20% positivity and enthusiasm as Breathless breakfast staff Teresa, I would rate service as 1st class.
Other staff I would like to name, Kimberly, Mr Dixon, Melanie
The disappointment of initial birthday celebration on the 8th left a bitter taste, however the staff made up for the 2nd birthday celebration on the 15th.
Some of the furniture at Breathless breakfast area needs to be repaired to avoid hazards.
The rooms nice and large at with hot tub, however if you upgrade you can have hottub on your balcony - nice touch.
Read less
I cannot reccomend this hotel. You can wait for ages for a table at a really bland...
Jun 22, 2025 Alison W Hemel Hempstead, United Kingdom
This is our honest opinion, we are fortunate to be able to travel a bit and honestly this place has put me off ever contemplating a big resort again. we were so looking forward to this holiday, but there was so much wrong with it.
Firstly the good bit we are from the UK and we met so many lovely people from all over the world, mostly from USA,…
Read more
This is our honest opinion, we are fortunate to be able to travel a bit and honestly this place has put me off ever contemplating a big resort again. we were so looking forward to this holiday, but there was so much wrong with it.
Firstly the good bit we are from the UK and we met so many lovely people from all over the world, mostly from USA,
On arrival the bell hops were brilliant, fun and friendly, then we went inside to a gloomy reception with gloomy people, we are happy go lucky people so just laughed it off.
The food was barely edible in all restaurants, the French was the best for us out of a bad bunch. We ate poolside at lunchtime they had a salad buffet with lovely cheese.
Brilliant coffee shop that opens nice and early,
The grounds are kept gorgeous.
We paid( paid to eat in the rooftop restaurant one night at breathless same food but fealt very special, and the staff in there were great.
The pool areas had lots of people with their big flasks filling the up from the bar..and I was watching how often people got out for a wee...(none)
We were treated so rudely by lots of staff at all the restaurants...now that makes me feel like we were not nice people, but we are so polite and respectful always and always tip at the end.
We met another couple who we shared a lot of evenings with and one night we were treated so appallingly we actually walked out of the restaurant, our waitress was treating us with utter contempt for absolutely no reason, she even kissed her teeth at my husband when he dared to ask for some bread.
We went to reception to ask for an complaints email address, I was to upset to discuss what had just happened and she went on the phone then looked up to me and said are you making your complaint before or after you leave?? My friend then said we have never experienced such an awful dinner service anywhere let alone in a supposedly 5 star hotel. The woman handed me an email address and we went and sat in the lobby bar. This area by the way is rotten cobwebs and broken furniture. The waitress in question walked through the lobby to reception glaring at us as she walked, we could only pressume as the receptionist knew my name she had checked to see where we ate. Then 5 minuits later another lady came to ask us how our meal was...we were intrigued as nobody had cared before..Anyway I told her what had happened and also told her I was not looking to get anyone in trouble but j could not ignore her behaviour.. After a few minutes twoing and throwing the lady suggested to us that the waitress had heard our British accents and made an assumption...wow just wow...we were all speechless, I have put in a complaint but nothing has come of it just a generic email response..
I read trip advisor reviews all the time and luckily i jave never had to write a bad review, sometimes when they are mainly good I ignore the bad..our TUI shop reccomended this place to us over couples negril, we really wish we hadn't listened to him.
Hope if you have already booked and reading this review you don't experience the same as us.
But if you havnt booked go to negril, we had a day trip there and it was such a different vibe...you could walk out in the evening.
And one last thing everyone told us we would be offered weed by everyone..I don't care about that however I didn't expect to be offered everytime I stepped out of my room by staff maintenance men..crazy lol
Read less
Great Stay
Jun 19, 2025 Christina G
The beach was lovely and the food was so good. I think I would definitely return but I'd look into staying in the "preferred" building because the pool/beach were a little quieter. People really played the towel game and reserved seats here but it wasn't a big deal for my husband and I. We usually snagged umbrella seats once people got up and left…
Read more
The beach was lovely and the food was so good. I think I would definitely return but I'd look into staying in the "preferred" building because the pool/beach were a little quieter. People really played the towel game and reserved seats here but it wasn't a big deal for my husband and I. We usually snagged umbrella seats once people got up and left in the afternoon.
Read less
Superb experience
Jun 19, 2025 blackaby74
The whole experience was amazing and we couldn't fault a thing. Our butler service from Devon and Adia was a wonderful experience and we came home totally relaxed. Nothing is to much of a problem and the hotel lives up to the Jamaican saying of 'No problem man'. Cant recommend this place enough, thanks to all the staff, you were all fantastic.