We just spent 8 days at CN for our anniversary, this was our first time here and we love this resort!! The beach is beautiful, and the au naturel beach is where we spent most of our time, it is on the end of the resort and bordered by a row of trees. The food is great and Lychee-Asian was our favorite in the resort. Walk down the beach to the Office of Nature for a handpicked lobster lunch, that was our favorite of the trip!! The complimentary catamaran cruise, glass bottom boat , trip to Ricks Cafe and visit to Couples Swept Away was amazing and the beach there is stunning!!! We had a beach front suite in bldg 1, these are located in buildings 5,1,6,9 looking at the resort from the water. 5 is on the far left and quiet, 1 and 6 are on either side of the main pool, and 9 is on the far right on the naturel beach. Request a top floor if you want the view, and a bottom floor only if you want the access to walk out onto the sand, the bottom floor rooms are partially obstructed by bushes. Huge shout out to Ricardo in guest services, Yvonne in reservations, Shamonie at the Au Naturel bar, Elkie at Heliconia bar, Michael and Jerome on the glass bottom boat, Julian at Lychee, Revaldo and Petro-Anne at CSA bar, they all clearly love their jobs and made our trip enjoyable!!! NOW FOR THE BAD. This could have so easily been a 1-2 star review based on the customer service we received but I am fair because we had such a great time BUT housekeeping and the front desk made our trip miserable!!! The phone system didn’t work from the US or our room as they can’t hear you on the other end, and we almost didn’t even book a room because we couldnt get a connection, the same thing happened trying to call from our room and we reported this multiple times!! Our phone wouldn’t dial out without multiple tries. The phones, the buildings and most of the rooms are very dated but clean, the beachfront suites are huge and the only ones with the soaking tubs and were very nice. There is virtually no entertainment here , no theatres or professional shows etc, except the small piano bar late at night.( we liked the quiet intimacy of this resort though). There should be clear visible signs on both ends of the au naturel beach stating no photography, and couples guest only!! We saw several altercations with security and guests taking photos and coming from other resorts. The fridge in our room froze and busted all the plastic bottles of soda and juice that ran. In the floor, I had to call about this 3 days in a row before they cleaned this or replaced the drinks. Other than the one clean up, they never once re stocked our fridge or coffee( I had to go get my own coffee twice) and I sit here now before we leave this morning with no coffee!! We called almost daily for extra towels and washcloths and they would take them all back the next day, they took our bath mats for the tub and shower and never replaced without us having to call, and had to use the towels as bath mats This is unacceptable and we do not understand why????? Most of the male staff were friendly and helpful but nearly all of the female staff from the front desk, guest services and all the bars and restaurants never smiled and were not friendly and do not appear to love their jobs or appreciate your Couples guests. Most of the staff were not worthy of an all inclusive guest clientele and Couples Negril should rectify this immediately. So as we leave today we do plan to come back or possibly try CSA because we did love it here, but hoping our next trip has a better customer service experience.
