Sandals = incredible disappointment
Jul 2, 2025 EN V
So since corp has turned a blind eye to our complaint and our begging for some sort of compensation for their incredibly mishandling and miscommunication of our stay back in June I am taking to this page:
My wife and I scrimped and saved for four years to have the trip of a lifetime at sandals Negril …swim out suite with a butler
That’s where…
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So since corp has turned a blind eye to our complaint and our begging for some sort of compensation for their incredibly mishandling and miscommunication of our stay back in June I am taking to this page:
My wife and I scrimped and saved for four years to have the trip of a lifetime at sandals Negril …swim out suite with a butler
That’s where the dream went sideways and continues to leave a sour expensive taste in our mouths… I wrote sandals a letter weeks ago and keep getting told they are looking into it but that they gave us a free massage and that should cover it:
I am writing to express deep frustration, profound disappointment, and emotional distress following what should have been a long-awaited and joyous vacation at Sandals Negril from June 10–18, 2025.
For over a decade, my wife and I dreamed of experiencing the magic of a Sandals vacation. As hardworking individuals, we long aspired to a stay at one of your resorts, believing your brand stood for luxury, quality, and care. After surviving a traumatic car accident last year—where a reckless driver nearly ended our lives—we resolved to mark my wife’s 50th birthday and our emotional recovery by finally realizing this dream.
We spent over $(redacted) USD—our savings—to make this experience as special and healing as possible. What we received in return was not just disappointing; it was deeply hurtful and, in many ways, humiliating.
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From Dream to Disappointment
After arriving in Jamaica and being warmly greeted by our Club Mobay and Island Routes transfer driver, we were initially optimistic. However, the condition of our butler swim-out suite quickly revealed an alarming level of neglect:
* Severe mold and water damage from a leaking air conditioner
* Bubbling and crumbling walls, visible mildew, and potential health hazards
* Broken furniture and cabinetry, a non-functional bathroom door, and a damaged exhaust fan
* Constant noise from a squeaky door used by butlers just outside our room
This was not a minor maintenance issue—it was a blatant disregard for health and safety, and a complete failure of your quality assurance standards. We reported the problem and were offered a new room—one that had the exact same water damage, and was located next to a smoking area (despite known allergies). When we declined, the solution offered was to paint over the mold and suggest everything was “fine.”
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A Pattern of Neglect and Disrespect
From that point forward, the experience spiraled:
* Our concerns were met with empty reassurances and repeated missteps.
* Our second room, which we were forcibly moved into without consent or apology, was also substandard:
* Peeling wallpaper, broken light switches, an unsafe shower fixture, and malfunctioning ceiling fans
* Fan remotes that controlled other guests' rooms and vice versa—according to your own maintenance staff
* We were told by our travel agent that we were originally promised a two-level butler suite—a promise clearly broken without explanation
All the while, management appeared repeatedly—not to resolve the situation, but to offer insincere apologies, a fruit plate, and a bottle of champagne we could not enjoy. This vacation became a series of interruptions, stress, and embarrassment, with little time left to relax or reconnect.
Even when we asked not to be disturbed further, our privacy was invaded yet again—during a personal moment on our patio. The resort staff continued showing up uninvited with notes and vague offers of “making things right,” which by that point only deepened our disappointment.
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This Was Not Just a Bad Stay—It Was a Personal Loss
We are not demanding guests. We are respectful, quiet people who rarely complain. But this trip was supposed to be about healing, recovery, and joy. Instead, we spent much of it avoiding our room, managing problems, and feeling unheard.
To say this experience was heartbreaking is not an exaggeration. It has left us with a bitter memory where a beautiful one should have been. We entrusted you with something deeply important to us, and you failed—repeatedly and without meaningful accountability.
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