Our stay at Sunset at the Palms was truly wonderful! So much of that comes down to the incredible staff who make this resort feel warm, relaxed, and genuinely welcoming. Every person we met was friendly, personable, making guests feel cared for.
When we arrived, Jamey at the concierge was so friendly and helpful, and the rest of the front desk team was just as fantastic, always ready to assist with anything we needed. When we had an issue with our air conditioning, they handled it right away and moved us to a new room.
A huge shoutout to Cleven and Keven, along with the rest of the beach staff. They were amazing every single day, finding us the perfect spot to relax, inflating our floatie, and keeping us well taken care of with food and drinks.
The beach is absolutely stunning. Even though it’s across the road, it’s only about a one‑minute walk from the lobby, and the crossing guards make it feel completely safe. We didn’t even use the pool because the ocean was everything we needed, warm, calm, and crystal clear. The bay is perfect for floating, swimming, or simply soaking in the moment. The sunsets were breathtaking.
The beach grill food was tasty, with classics like fries, onion rings, jerk chicken, and burgers. A few healthier options would be a nice addition, but everything offered was fresh and satisfying.
The buffet was the one area that felt a bit limited. The selection was smaller than what we’ve seen at larger resorts, though they did offer different themed dishes each night and we were never hungry. This may have been due to the recent hurricane affecting supplies or simply because this resort is more intimate than the big all‑inclusive properties.
We especially loved Tanisha, who cooked our eggs every morning. She was so kind, cheerful, and genuinely one of the highlights of starting each day.
We weren’t particularly impressed with The Lotus Leaf, but we really enjoyed the Chef’s Showcase.
We didn’t experience much of the entertainment, as our days were spent on the beach and our evenings winding down early.
The rooms are a little dated, but they were clean and comfortable. Our first room was right next to the road and quite noisy, so light sleepers may want to request a quieter location.
Because of the dated rooms and the more limited food selection, we personally wouldn’t rate this as a full 5 star experience, but 4.5 stars. The warmth of the staff and the beauty of the property still made our stay truly memorable.
One of the highlights of our trip was the garden tour with Lynford. He is incredibly knowledgeable about the plants, the land, and the history woven throughout the property.
The resort itself is beautiful and serene, but it’s the people, from the beach to the gardens to the dining staff to the front desk, who make it truly special. We wouldn’t hesitate to return.
