Sunset At The Palms

SATP resort was an amazing experience. We stayed for 2 weeks and as our vacation winded down, we wished it was even longer. From the moment we arrived, the staff was amazing. The concierge staff was quick and efficient checking us in - I would advise online check-in before arrival. Krystal and Banka were friendly and helpful amongst others whose names I unfortunately can't remember. Names on the nametags were way too small!! We got a tour of the grounds before we were brought to our bungalow. The bungalows are nestled amongst greenery and flowers. Now remember, these bungalows are "rustic" and in "nature" so if you are looking for modern hotel room, this is not your resort. We loved it! Yes, the rooms definitely need updating but we didn't spend time in the bungalow except to sleep and shower. If you need quiet to sleep, this is also not your resort. The first night we wondered if we would be able to sleep due to the frogs being so deafening loud but by the second night, it was rather soothing. Bungalows have shutters and screens rather than glass, sound proof windows. When the frogs stop, the birds start in the early morning. So here are some pros of SATP: -Friendly staff - shout out to the servers - Andrice, Jason, Claudette and Andre - above and beyond for service. Bartenders - Nadine and Brittney - so friendly and always made sure we had a drink. Chef Michael, along with his kitchen staff, went above and beyond for delicious food. -Buffet was delicious but also try the Chef's Showcase and Lotus Room for dinner. -We visited during rainy season so resort was very quiet. We loved that! Number of guests was minimal so we really got to know other guests. Met as strangers but left as friends. -Walking to the beach was not that far from the resort. Yes, you need to cross over a busy road but there are crossing guards that stop traffic to let you cross. -Beach was well taken care of and the lifeguards helped find a spot along with giving us towels and a table. -Landscaping is BEAUTIFUL! Yes, there are some mosquitos but the resort sprays every day to help eliminate as many as possible. -Pool - well maintained and quiet. We went to the beach in the morning, would eat lunch at the beach and then head back to the pool in the afternoon due to rain. -Bungalows are spread out so we rarely saw other guests walking on the paths. Here are some cons: -Due to the rain in the afternoons, our first bungalow had a leak in the roof. One of the pillows on the bed was soaked. I called the concierge and they quickly found us a bungalow right across from where we were staying. Things get fixed on Jamaica time so not sure how long it would have taken for it to get fixed. Next bungalow had glass and shutters on the windows but we could still hear the frogs and birds. We actually said we missed the screens and being able to hear them even more than we could. -Second bungalow had a few issues that we reported to the concierge. No hot water when we first arrived but they quickly sent someone to re-light the pilot light in the hot water heater. -The AC was a hit or miss. It would work during the day and then in the evening it would get an error code and shut off. We would turn it off and try restarting it but it would go on and off all night. It was also making weird clicking noises, which I recorded and showed to the concierge. We spent a week and a half with this problem. We talked to the concierge daily, showed them the video, picture of the error code and times it would happen. Concierge said they would contact maintenance but it was never fixed. We kept telling them it only happened at night so it was frustrating when we couldn't sleep due to the stuffiness and light blinking on the AC unit. -This bungalow (#101), seemed closer to the road and did have some loud traffic noise at night. We could hear motorcycles (and vehicles) which seemed to be going 100 mph early in the morning. Knowing that this is a rustic resort, we didn't let any of this ruin our vacation. Overall, we loved our stay at this resort and plan to return. I would suggest getting a deluxe bungalow so it is away from the road. Thank you SATP for a wonderful stay! Read less

An Unforgettable Retreat at Serenity Resort Our stay at Serenity Resort in Jamaica was the best vacation my husband and I have ever had. We are already planning to return. Arrival and Check-In From the moment we arrived, the staff greeted us warmly, and the check-in process was smooth. Accommodation The rooms and common areas were excellently maintained and very comfortable. Grounds and Landscaping The grounds were the most beautiful we have ever seen. Walking through the property felt almost spiritual, with dense, exotic, and stunning landscaping. Service Damien in the water sports area was professional and caring, especially during a medical emergency. Lynard, the groundskeeper , gave us an amazing tour and was very knowledgeable about every plant. Odien at the bar made a special drink to accommodate my cravings and was always great. Cornelius was everywhere, always greeting us with a huge smile and being very helpful. Facilities and Amenities The resort's facilities, including the pool, spa, and gym, were top-notch. Dining Experience The food was delicious with great variety, making each meal enjoyable. Overall Experience We felt at home and were sad to leave. Serenity Resort provided an unforgettable experience, and we highly recommend it. We will definitely stay there again. Read less

Do not miss a chance to experience this resort Front Desk- Amazing----- Most frequented with Aldine and Bianca. Your rock beyond measure. Pool- Damian Taurus Lifeguard- you too rock beyond. The pool and the birds at 6 am were one of the highlights of the tripl Massage- Brenda-- Thank you.......... Awesome and albeit I'm home, relax vibe still in my body Garden- Linden----------- You are the lands hero and its care and beauty are beyond anything that could show up in pictures. Servers------- Each and everyone just beyond lovely and accommodating. Breakfast my highlight of each day. Claudette- xoxo Gift Shop- Nicki---------- Wow............ The A/C and company each afternoon were awesome. Security- Thank you . You were all the best. A most fantastic week. Cannot wait to come back and celebrate. Read less

We can't say enough good things about everyone who works at this resort—the staff truly made our stay exceptional. From the warm welcome to the thoughtful service throughout, every team member went above and beyond. The location was absolutely beautiful, and the entire property was spotless and clearly well maintained. It was the perfect place to relax and recharge. We can’t wait to go back! Read less

An Incredible Hidden Gem – Truly a Sanctuary My experience at Sunset at the Palms was absolutely incredible. It really is a hidden gem! From the moment I arrived, every staff member I encountered was polite, welcoming, and went above and beyond to ensure a relaxing stay. Special shout out to Cornelius, Shannon, and Chef Charlton from the breakfast shift — Charlton made sure I had fresh mangoes with my breakfast every morning, which was such a thoughtful touch and really made my day! 😁 I was a solo traveller and I felt totally safe there, even when taking a taxi outside of the hotel to explore. Big up Eric. If you're looking for a loud, non-stop entertainment kind of vacation, this might not be the spot for you. But if you’re seeking peace, serenity, and a place to truly unwind, Sunset at the Palms is exactly where you need to be. I’ll definitely be returning! Read less