Couples Tower Isle

This was our first time to Jamaica and a Couples resort so we hoped it would live up the reviews and it did. Room: We stayed in an ocean view room in building 4 and the room was very clean and well maintained. I do have to say that everyone complains about the shallow sinks in the bathroom and yes they are dumb. The bed was very comfortable to sleep on and pillows were great as well. I do wish the blackout curtains went all the way to the floor because it does get bright pretty early. Once we were inside the room we didnt hear anyone else at all. Dining: Eight Rivers and Bayside restaurant lived up to what we heard and I can't complain about them at all. In the main area buffet restaurant the food was always good but sometimes it was hard to get service or attention. For lunch most days we ate at the grill and it was as expected from a grill with burgers and fries. I did really like the soda machine in the grill to get water and ice at anytime even if they were closed. Bars: These bartenders can pour some stiff drinks and nothing was watered down like I have had in some Mexico resorts. Admittedly we spent most of days on the island being served by Santana and she was great and mixing and serving drinks whenever we needed. Espresso Martinis in the piano bar at night were a great way to wind down the evening. Pools and Beach: As I mentioned we spent most days on the island and it was so much fun. The people are so nice and you can relax in the sun alone if wanted or talk and play card games in the pool with an amazing group. When we did spend a little time at the main pool bar towards the end of the day the drinks were good and people were partying. Late at night we loved going to the buddha pool and just relaxing in the quiet environment before turning in. Diving: The dive staff was great and they are very safety focused. Make sure you bring your dive logs in addition to your certifications to prove your recent dives. When we did get everything taken care they were awesome in getting us setup and onto the boats. We saw sea turtles, crabs, lobster and all types of fish. We would go back in a heartbeat and are planning a return visit next year. Read less

The fact I’m doing this review while I’m still here says alot!!! This place is phenomenal….. from the food to the service to the atmosphere! Ainslay has gone over and beyond from the moment we got here! Dwayne with the water sports is on a different level!!! He took us out sailing and my beautiful beach hat flew off. I told him it’s ok to forget it….. nope, he turned the sail around and kept his eye on my hat….. we got it back!!! He was just awesome from his service to his amazing personality! This resort is top notch!!! Read less

There were quite a few issues starting with the private plunge pool for the villa, which was freezing cold until the last day of my 7 day stay when they finally got the temperature right. The staff beg for tips and whine about only making $100 a week so you feel obligated to leave tips. They canceled some of my scheduled spa appointments saying “ we are fully booked and no one is available to provide the service”. The jacuzzi in the spa wasn’t working half the time. Also the plunge pool in the spa was ankle deep and not working properly. Lots of unresolved maintenance issues. Room service was usually wrong and you have to call back several times to get your order right. The majority of the staff are great, but then you have the few that seem bothered by doing their jobs. When you call over the phone to ensure your spa services are set up prior to your stay, you are met with attitude and they don’t show you the stripped down “unlimited “ spa menu until after the 14 day cancellation window closes. If I had known about the bait and switch sooner, I would have cancelled my reservation. If you are thinking of booking here, make sure you receive the spa menu prior to booking and demand that you set up a spa schedule prior to your travel otherwise they will claim “ we are fully booked and don’t have anyone to provide the service “ , which is a direct quote from one of the staff. Read less

Been at Couples for 9 days total The location by the sea with private beach on the north coast is perfect , windy everyday which is great when it’s 90 plus F. Beach and pools are all very nice The resort is well maintained and offers a range of water sport equipment free of charge and a shuttle boat to the small island where you find the nude beach Tennis courts with access to instructor was great , thanks The rooms and balconies are nice and spacey and a included minibar with full bottles of liquor Pool bars and a small range of restaurants on the property should cater to that luxury feeling So the biggest disappointment is the quality of food and beverage When the bars can’t make a mojito and the daiquiri is a pre-made slush with a dash of rum that’s just not good enough The main dining is a buffet restaurant and the food is simple and repetitive, I mean how many days can you enjoy snapper in a row ….. The specialty restaurants are set up as fine dining and Asian and days with Jamaican cuisine , great selection but again quality and skills are not meeting expectations made by Couples themselves in marketing material The service is friendly and laid back and what to expect on a Caribbean island and good vibes deffently Read less

My husband just returned from an incredible relaxing vacation at the Couples Tower Isle resorts. This review is based on our true experience for the 6 days we have spent there. We left this resort feeling welcomed, appreciated and fulfilled. This resort exceeded all our expectations if you love scenery like we do. We had a memorable stay at this resort, which has ticked off many of the boxes., especially the beautiful ocean front room. The staff were always friendly and helpful. You walked around and every one greeting you with a smile, followed by a hello. Our stay at the Couples Tower was absolutely incredible. From the moment we arrived, we were greeted with exceptional service and warm hospitality that made us feel right at home. There was exceptional customer service throughout our stay at the hotel. Staff was always there to ensure you book the reservation for the restaurant, they ensure you have all the information to enjoy the amenities of the hotel. The grounds were kept immaculate. My husband and i enjoyed the garden around the resort. There are also 3 beautiful Macaws and birds. The Macaws were the best. They spoke to you and laughed with you. Hello, goodbye, love you, pauly wants a cracker, I am pretty are some of their words. They are adorable and added to the beautiful garden. The food and cocktails were outstanding. There is a variety of selection of food to choose from. The coffee is really tasty, especially the flavors from the coffee shop. We had a truly first-class stay at the Couples Tower Isle, especially our beautiful beachfront room. Imagine waking up every day with the view of the beautiful turquoise ocean water, blue sky, white sand, and swaying coconut trees right from your balcony Watching the sunset every evening right from our balcony was nothing short of magical, the stunning ambiance, which enhanced our overall experience. The beach is well kept. The water is beautiful turquoise with pure white sand and best part was no sea weed. The water is not rough and as a non swimmer I was able to enjoy the ocean to the fullest.There are enough trees on the beach for shade and no need to reserve chairs. There is also plenty of places for people to Sun tan. There is also a private island across from the resort where people can go to sun tan. The resort take people back and forth who wanted to use it. There resort also offer a tour over to the island when no one is there in the early morning. Not sure what the island have to offer, as I did not do the tour, however if you like being in the nude to tan then you may like it. The resort also offers you free catamaran sailing , snorkeling, diving and other water sports as well as golfing. We enjoyed all the water sports as the beautiful carribean ocean was something you couldn't resist. The water sports team are talented and have great knowledge of the open sea and aquatics. If you love the water like we do, make use and enjoy the free water sports included at the resort The reservation at the a la carte restaurants were easy to book through the guest services. You also have the App you can download on your phone to order room service, supplies for the fridge, maintenance and other amenities. There is water filters on every floor for you to fill up the glass bottles the hotel supply in the rooms. The food in the buffet was tasty and you can always get a variety. We really enjoyed the a la carte restaurants, the dishes were outstanding. The entertainment was enjoyable. The team are talented and their performances were supurb especially the singers. The resort itself is not large in size. Everything is nearby. The lobby is breathtaking from the time you walk in you can see the open ocean. The surroundings are clean and well-kept maintained. Couple Tower will always hold a special place in our hearts, and we’re already looking forward to our next visit. We have certainly had the most relaxed pampered vacation at the Couples. Thank you again to everyone who made our stay a memorable stay.. Read less