What a holiday! I planned to travel to Jamaica for my husband's 50th and our original hotel sadly suffered some hurricane damage, so we transferred the booking to CTI and I'm so pleased we did.
Here's a breakdown of our stay:
Guest Relations - Paulette helped me book restaurants and a birthday dinner on the Private Island - all in advance. What a star she is - and gives a great hug too!
Staff - everyone was there to help and they had a smile each and every day. They genuinely made our holiday experience - thank you.
Restaurants/Food - I genuinely cannot fault the food and I'm a bit of a foodie. Eight Rivers was excellent (there is a dress code), Bayside was magical and the main restaurant served something new every day. The beach/pool party nights were great too (arrive early to get an outside table though). Dinner on the private island - there's a set menu, but you can amend elements if needed. What an experience and was a fab surprise for my husband's birthday, Travis served us and made sure we had a wonderful time!
Drinks - pretty much whatever you fancy, you can have! Good quality alcohol and a great selection of cocktails
Beach - no umbrellas, so shade is at a premium, but it's sandy, private and the sea is beautiful. We had a two-day storm, so the seaweed followed, but this is nature and the staff did their best to clear the beach as quickly as possible.
Entertainment - there's live music, cultural dancing and a full day/night list of activities you can join in with if you wish. The Piano Bar was our favourite with the pianist encouraging a sing-a-long or karaoke a few times a week. The Lounge opens at 10pm each evening for drinks and dancing if you're still awake by then! My husband enjoyed (a little too much haha) the rum tasting.
Water Sports - the team are excellent and there's a great selected of included and paid for things to do. Paddle boarding, canoes, water bikes, hobie-cat sailing - all included. We also did a daytime picnic boat cruise (approx 3 hours) with lunch, drinks and opportunities to snorkel at the nearby shipwreck and what they call the great barrier reef. An amazing experience and well worth the money!
Rooms/Hotel in general - it's a bit dated, the original building built in 1949, but it has charm and frankly all the amenities you need. The pictures of some of the guests back in the 50-60's are wonderful in the Piano Bar. The rooms are big, the bed really comfy and it's clean! Let's be honest, how long do you spend in the room? The water bottles and fill-up stations are an excellent idea. Fridge restocked daily with drinks (pre-selectable too) and a huge bottle of Appleton rum.
Gym - best I've seen in an AI anywhere in the world. Cardio and weight machines and open 24 hours.
Animals - the best fed and well looked after cats I've seen in a resort. The macaws and birds in the gardens are lovely! The owners make sure they are all well fed and maintained.
There are a couple of really, really small gripes, but they genuinely haven't detracted from a wonderful holiday.
- The toilet paper is really, really, really thin - not nice.
- The host a welcome drinks reception one evening, where all the department managers are introduced and get a thank you/cheer. It really should be the staff - the people that on a daily basis are serving your guests - that get recognition!
- After the storm, they used a JCB to move sand around the beach (mostly to cover up the seaweed) which made good sense. However, this was done during the day and lots of people moved from the beach due to the continual chugging of the diesel engine right next to their sunbeds. Wonder whether that could have started earlier or later maybe?
- On our last day, we had a late flight so were picked up from the hotel at 4pm. No late check-out available, which is fine and we were offered the spa to shower and change, so that we could spend the day on the beach as usual. The changing rooms were like a furnace, with only cold water in the showers and it was generally a little uncomfortable to attempt to get changed. It might be helpful to create some space/dedicated room for those guests needing a later check-out?
All-in-all a truly memorable holiday. Would I go back - absolutely yes!