We stayed 3 nights in one of the lagoon cottages at Goldeneye at US$1,200 per night. Expensive rate, but the paradise setting was supposed to make up for it. Big mistake! The room itself is okay, relatively simple, but its location is stunning: it's the high point of the hotel. Even so, we had problems: the air conditioning was weak, inadequate for the size of the room, and at 9 AM we were woken up by a power saw from maintenance work in the room next door! The amenities, like soap and so on, were poor, worthy of a Holiday Inn!!
The service is terrible: I ask for mineral water, and they serve me water from a suspicious pitcher; of the 3 restaurants, only one was open for lunch, the beach one, which has only backless benches under the blazing midday sun!! I've had 3 spinal surgeries... we gave up on lunch! I asked for 3 bananas because I was hungry and was charged US$6!!!
Next, room service leaves the dishes out all night without clearing them, filling the varanda with insects; the staff are grumpy and do the bare minimum: the guest seems to be a necessary evil! To top it off, the restaurant menus are very limited and there are practically no options for dietary restrictions (I'm lactose and gluten intolerant). And, once again, zero intention of helping: the staff seem trained to say no!!
All in all, a stunning place with very low-quality service! It's not worth what they charge!