Moon Palace Jamaica

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Moon Palace Jamaica | Ocho Rios, Jamaica | Virgin Atlantic Holidays

Ocho Rios, Jamaica

5 stars

Available offers

Guests who book four nights or more will get up to $250 USD in Resort Credit. Book by 31 Dec '25. Travel dates 21 Jun - 31 Dec '26. Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply.

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 680 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with six restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private. Of course, that's not where the fun stops and if you're travelling with kids, they'll be itching to get out of the room to their own pool, or grab a console in the wired teens' lounge - there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

Kids Club
Families
Wedding
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
No Smoking
Room Service
Spa
Swimming Pool

Explore the local area

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes. Complimentary transfers included for stays of 4 nights or more (only applicable to/from Montego Bay Airport).

Hotel Information

Room Information
Room Upgrade Information

680 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV with personalised streaming via Google chromecast, safe, WiFi access, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar (refreshed daily) containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers.

Deluxe Resort View Rooms are located in the North Tower, these rooms feature either one king-size bed or two double beds, accommodating up to two adults and one infant, views overlooking the resort grounds or surrounding hotel property.

All Inclusive of: all meals and drinks by the glass. All activities unless otherwise stated.

Hotel details

Dining

6 restaurants: Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Pier 8 (seafood à la carte, open for breakfast, lunch and dinner), La Gondola (Italian à la carte, open for dinner), Momo (Pan-Asian, open for dinner). Sun Deck (pizza served at lunchtime and a la carte Indian cuisine for dinner). Jerk Hut on the beach serving Jamaican grilled specialities (open for lunch and dinner). Coffee shop. 6 bars including a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and Noir nightclub.

Fun and Games

4 swimming pools and 1 children's pool. Awe Spa*. Fitness centre and daily activities. "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games. Non motorised water sports. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them.

Entertainment

Nightly entertainment.

Handy Stuff

Complimentary WiFi throughout the property. Dry-cleaning/laundry service*. 24-hour room service.

Minimum Stay

3 night minimum stay.

Additional Information

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Trip advisor rating

4.4/5

7,009 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

68%

Very Good

16%

Average

Poor

Terrible

“Amazing Staff - Hurricane Melissa”

Oct 31, 2025Xavier B

The staff at Moon Palace Jamaica deserve global recognition and commendation for how they handled this category 5 hurricane situation. The internet is down across all of Jamaica yet I am able to push out a message thanks to properly managed resources and a satellite starlink connection. Gods hand was on this place and he definitely dwells among these upstanding Individuals. Despite everything they were going through, they held their composure and prioritized our safety and well-being. If you ever plan to visit Jamaica in the future and want to have a great experience, this group of people will take care of you. From Andrew, Stacey Ann, Anthony, Antoinette, Marlando, and the rest of the team they truly understand service and hospitality.. but more importantly, they demonstrated outstanding character by putting their guests first in the middle of a crisis, even when some patrons weren’t always respectful. Seeing all the negativity being spread online about other tourist experiences I don’t think it’s right that their efforts go unnoticed. I don’t think it’s right that we highlight b/s but not the real. The aftermath of this disaster is not over yet, but I have to say.. amazing job to this entire team. 🙏🏽

“Moon Palace Oct 2025 - Malissa can with us!!”

Oct 29, 2025KamB85

We had an amazing week at the Moon Palace, the staff are so hospitable. We were meant to leave when the Hurricane hit but we then went into lockdown. However I’d like to express the 101% commitment from every staff member who looked after each and every one of us. Their customer service has been exceptional. Still smiling having left their own families at home in the natural disaster. I would like to thank all the other families who have shared this experience with us, we and our children have made some lovely friends from this adventure.. Joel one of the Ops managers with his continued smile and kindness has been a great support to his team and us.. The director Clifton Reader walked the whole process with us.. he was available for questions and have an update to the guests with grace which was warm and reassuring. The waiters, the chef kept the food production going with a smile and. Jamaican dance.. Honestly the staff there have soul in them which makes it special.. and during this stressful experience have made sure everything has kept going… they work hard.. they shelters were set up so quickly for our safety and tolerance were clean all the time… and the food and drink was still on tap. Will definitely come again but will avoid the hurricane season..

“Moon Palace experience”

Oct 29, 2025Sophia W

During the hurricane the staff worked hard to ensure we were safe, fed, and sheltered. We saw the entire Moon Palace team at their best from the beginning and during a very serious situation. Each time we voiced a question or request we were greeted with a smile and the phrase “it’s my pleasure”. Also, the spa experience was one of the best I’ve ever had. The staff were great, very professional, the atmosphere calming and relaxing. It was absolutely excellent. Thank you, Moon Palace”.

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Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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