Moon Palace Jamaica

Ocho Rios, Jamaica

Star rating

Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom
Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 680 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with six restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private. Of course, that's not where the fun stops and if you're travelling with kids, they'll be itching to get out of the room to their own pool, or grab a console in the wired teens' lounge - there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Kids Club
  • Families
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • No Smoking
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes. Complimentary transfers included for stays of 4 nights or more (only applicable to/from Montego Bay Airport).

Hotel information

680 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV with personalised streaming via Google chromecast, safe, WiFi access, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar (stocked on request) containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.


All Inclusive of: all meals and drinks by the glass. All activities unless otherwise stated.

Deluxe Resort View Rooms with Balcony are located in the South building and have a balcony with table and 2 chairs, 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 adults and 1 infant.

Superior Deluxe Ocean View Rooms with Balcony have a balcony with table and 2 chairs, 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Superior Honeymoon Deluxe Rooms, with ocean views and balconies, feature 1 king-size bed, sleeping maximum 2 adults. Includes the following benefits:

- Private bath with shower only

- Welcome bottle of wine

-Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka (subject to change)

- Mini-bar containing sodas, bottled water, juices, beer and snacks (stocked on request)

- CHI bath amenities and Natura Bisse soap

- WiFi access

- 24-hour room service

- Private beach lounge chair area with waiter service

- Nightly petit fours

- Pillow and aromatherapy menus

- Exclusive concierge phone service

- Private check-in (subject to availability)

- Exclusive beach bag.

Superior Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

- Xbox ONE/selection of Xbox games upon request

- Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks (stocked on request)

- Fun in the sun bucket kit

- L'Oreal kids bath products

- In-room family guide with activities schedule

- Kids’ size slippers and robes.

Superior Walkout Suite with ocean views and private terrace, featuring 1 king-size bed or 2 double beds, sleeping maximum 4 people. This room includes:

- Double whirlpool tub

- Private terrace with hammock

- Liquor dispenser with premium, upgraded brands: Bombay Sapphire Gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change at any time)

- Mini-bar stocked with sodas, bottled water, juices, and domestic and imported beers (restocked daily)

- In-room snacks

- Exclusive beach bag

- Pillow and aromatherapy menus

- 24-hour room service and turndown service.

  • Guests who book four nights or more will get up to $250 USD in Resort Credit. Book by 31 Dec '25. Travel dates 21 Jun - 31 Dec '26. Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 

6 restaurants: Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Pier 8 (seafood à la carte, open for breakfast, lunch and dinner), La Gondola (Italian à la carte, open for dinner), Momo (Pan-Asian, open for dinner). Sun Deck (casual Italian, open for lunch and dinner). Jerk Hut on the beach serving Jamaican grilled specialities (open for lunch and dinner). Coffee shop. 6 bars including a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and Noir nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fitness centre and daily activities. "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games. Non motorised water sports. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them.

Complimentary WiFi throughout the property. Dry-cleaning/laundry service*. 24-hour room service.

3 night minimum stay.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4508)
  • Very good (1113)
  • Average (443)
  • Poor (253)
  • Terrible (380)
Image of the Tripadvisor rating Great experience

Jun 30, 2025 Bonita F

The service was great, especially from the guys at the swim up bar and Sherana from the entertainment team. She would always make me feel special by calling out to me, such a pleasant person. Big up Sherana. This is Bonita
Image of the Tripadvisor rating Playroom was super fun

Jun 29, 2025 Shipra S

I had lots of fun in the playroom. I met a lot of amazing and friendly staff. I met Donna, Tanisha, Jermaine, Kadeisha, Nyoka, Monique, Setirah, Talika, and Alicia and they were all super kind and sweet. My little brother had lots of fun in the playroom and stayed for hours with them. He said he enjoyed it a lot and that they were very kind to… Read more
I had lots of fun in the playroom. I met a lot of amazing and friendly staff. I met Donna, Tanisha, Jermaine, Kadeisha, Nyoka, Monique, Setirah, Talika, and Alicia and they were all super kind and sweet. My little brother had lots of fun in the playroom and stayed for hours with them. He said he enjoyed it a lot and that they were very kind to him. My brother was not willing to leave. Read less
Image of the Tripadvisor rating outstanding workers and experiences

Jun 29, 2025 Jersey D

Had the best stay in Jamaica! Big shoutout to Christopher, Tashika from the entertainment department and Nicholas from the photo department for making it unforgettable. Y’all made every day fun and full of good energy. Can’t wait to come back!
Image of the Tripadvisor rating WORST resort ever! Don’t waste your time or money going here!

Jun 29, 2025 ACWard2015

My daughter chose this resort for her Senior Trip. I booked directly through the resort and paid for a Superior Walk-Out Suite. At check in we were given a different room and promised that we would get our first floor Superior Walk-Out Suite the next day at 2:00 pm. The next day at 2:00 pm I went to the front desk to see about it and we were told… Read more
My daughter chose this resort for her Senior Trip. I booked directly through the resort and paid for a Superior Walk-Out Suite. At check in we were given a different room and promised that we would get our first floor Superior Walk-Out Suite the next day at 2:00 pm. The next day at 2:00 pm I went to the front desk to see about it and we were told our new room was cleaned and just waiting to be inspected and to basically just go away and wait for the email telling us we were ready to move to the room I had book. Never got the email and checked with the front desk two more times that day up until 9:00 that evening. We still never got our room. The following day the same thing was done to us; we were told the room we were waiting on had been cleaning and was just waiting to be inspected. We stayed 4 nights and were never moved to the room that I actually booked and paid for. At check out I asked for a third time to just simply be refunded the difference in price per night for the room that I booked and paid for vs the room that we were actually put in. No offer to meet in the middle and simply refund me the difference in price. They didn’t care even after lying to me for 5 days. Very disappointing and this was the worst experience I have ever had overall in Jamaica and I have been to Jamaica three other times and used to absolutely love it for many reasons. Also the majority of the staff in the restaurants were very rude as well. Was supposed to be a very fun and joyous occasion and it was absolutely ruined. Read less
Image of the Tripadvisor rating It was wonderful

Jun 28, 2025 everton A

On the 16 of June I went to moon palace Jamaica with my family and the person who served me Deshaun from Buccaneers he was very friendly and pleasant keep asking if we were doing good and keep sure we are ok.