Moon Palace Jamaica

Ocho Rios, Jamaica

Star rating

Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom
Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 680 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with six restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private. Of course, that's not where the fun stops and if you're travelling with kids, they'll be itching to get out of the room to their own pool, or grab a console in the wired teens' lounge - there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Kids Club
  • Families
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • No Smoking
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes. Complimentary transfers included for stays of 4 nights or more (only applicable to/from Montego Bay Airport).

Hotel information

680 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV with personalised streaming via Google chromecast, safe, WiFi access, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar (refreshed daily) containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers.

Deluxe Resort View Rooms are located in the North Tower, these rooms feature either one king-size bed or two double beds, accommodating up to two adults and one infant, views overlooking the resort grounds or surrounding hotel property.


All Inclusive of: all meals and drinks by the glass. All activities unless otherwise stated.

Deluxe Resort View Rooms with Balcony are located in the South building and have a balcony with table and 2 chairs, with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant.

Superior Deluxe Ocean View Rooms with Balcony have a balcony with table and 2 chairs, 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Superior Honeymoon Deluxe Rooms, with ocean views and balconies, feature 1 king-size bed, sleeping maximum 2 adults. Includes the following benefits:

- Private bath with shower only

- Welcome bottle of wine

-Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka (subject to change)

- Mini-bar containing sodas, bottled water, juices, beer and snacks (stocked on request)

- CHI bath amenities and Natura Bisse soap

- WiFi access

- 24-hour room service

- Private beach lounge chair area with waiter service

- Nightly petit fours

- Pillow and aromatherapy menus


- Private check-in (subject to availability)

- Exclusive beach bag.

Superior Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

- Xbox ONE/selection of Xbox games upon request

- Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks (stocked on request)

- Fun in the sun bucket kit

- L'Oreal kids bath products

- In-room family guide with activities schedule

- Kids’ size slippers and robes.

Superior Walkout Suite with ocean views and private terrace, featuring 1 king-size bed or 2 double beds, sleeping maximum 4 people. This room includes:

- Double whirlpool tub

- Private terrace with hammock

- Liquor dispenser with premium, upgraded brands: Bombay Sapphire Gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change at any time)

- Mini-bar stocked with sodas, bottled water, juices, and domestic and imported beers (restocked daily)

- In-room snacks

- Exclusive beach bag

- Pillow and aromatherapy menus

- 24-hour room service and turndown service.

  • Guests who book four nights or more will get up to $250 USD in Resort Credit. Book by 31 Dec '25. Travel dates 21 Jun - 31 Dec '26. Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 

  • Room Upgrade: Receive a complimentary room upgrade for travel until 20 Dec '26, book by 30 Sep '25,when staying a minimum of 7 nights. The room upgrade is subject to availability on arrival.

    Any applicable offers havebeen calculated into the prices shown. Offers may not be combinable. Blackoutdates apply. Terms and conditions apply. 

6 restaurants: Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Pier 8 (seafood à la carte, open for breakfast, lunch and dinner), La Gondola (Italian à la carte, open for dinner), Momo (Pan-Asian, open for dinner). Sun Deck (pizza served at lunchtime and a la carte Indian cuisine for dinner). Jerk Hut on the beach serving Jamaican grilled specialities (open for lunch and dinner). Coffee shop. 6 bars including a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and Noir nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fitness centre and daily activities. "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games. Non motorised water sports. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them.

Complimentary WiFi throughout the property. Dry-cleaning/laundry service*. 24-hour room service.

3 night minimum stay.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4623)
  • Very good (1120)
  • Average (453)
  • Poor (260)
  • Terrible (387)
Image of the Tripadvisor rating Great Experience

Aug 31, 2025 Tri-shaun T

Customer service 100/10..definitely coming back here highly recommended….food 100/10, ambiance 100/10…again the staff 1000/10..big up to Edmond, Evorroy, Stacy, Leon, Courtney
Image of the Tripadvisor rating MPJ Play Room

Aug 30, 2025 Andrea M

We had a fabulous trip to MPJ for the second time! Especially grateful to the Playroom Staff: Kadeisha, Talika, Monique, Kadyan, Donna, Taneshia, Jermaine, Imanie, Alicia, Setirah, and Nyoka!
Image of the Tripadvisor rating Family vacation 2 adults and two teens ages 14 & 15

Aug 30, 2025 mrandmrsmexico2017 Staten Island, New York

â—¦ Abundance of jellyfish in the ocean, no matter which side you chose. Our whole family was stung on multiple parts of our bodies every single day along with others visiting â—¦ Elevator wait times was horrible especially during dinner and check out times. One elevator was broken out of the 3 our whole 8 day stay â—¦ General beach area one… Read more
◦ Abundance of jellyfish in the ocean, no matter which side you chose. Our whole family was stung on multiple parts of our bodies every single day along with others visiting ◦ Elevator wait times was horrible especially during dinner and check out times. One elevator was broken out of the 3 our whole 8 day stay ◦ General beach area one umbrella for every 20 lounge chairs ◦ Staff was a hit or miss ◦ Room service took more then 50minutes so we cancelled ◦ Game room isn’t that big for the amount of kids that are there ◦ Not enough entertainment shows one per night. The entertainment airing area was very small for the amount of people there ◦ Pools closed at 5pm when there is a sign says swim at your own risk without a lifeguard and they put chemicals in the pools at 6pm ◦ You can only make dinner reservations two days prior ◦ A lot of locals visiting on day passes ◦ A tremendous amount of kids and teens running around without adult supervision at night ◦ Game room closed at 11pm ◦ Resort credit is a scam. We were only allowed to use the resort credits on specific items in the gift shop. Mainly items that you would not want ◦ We only saw beef patties twice during our 8 day stay and they were mini ◦ Not enough staff in the Ice cream/coffee/pastry shop so lines were always long Positives ◦ A few pools to choose from which was nice but the main adults pools sometimes included kids ◦ The Flo rider ◦ The dolphin experience was great and it’s a plus that it’s on the premises ◦ Most staff were friendly ◦ Momo was our favorite ◦ Italian was good ◦ Seafood restaurant good ◦ Jerk hut and pizza was good ◦ My boys loved the pancakes/breakfast ◦ Cleaning service is good ◦ Maintenance was the quickest I’ve ever had in any resort ◦ We found the VIP area on the beach the 3rd day not because we were told but because I had to inquire about it. Only a few beds had shade on top or cushions were broken ◦ Staff kept common areas clean especially bathrooms ◦ We visited the nightclub once which was nice They should really make a teen club for teens that are up a little later than kids so that they aren’t running around the resort. They should also invest in more umbrellas on the beach. Our overall opinion of the food for our 8 day stay was good considering that we have been to Michelin star resorts. The overall value of this resort was good considering that kids are free. I had an appointment for a timeshare walk-through, but ended up canceling because my husband and I couldn’t ever see us ever returning to this resort or the Cancun location because the beach isn’t clear in Cancun and this location was full of jellyfish. We may try the new location in Dominican Republic, depending on reviews and beach because we are big beachgoers. Some of the staff that stood out to us was: ◦ Malvia who checked us in in the diamond elite ◦ Dena at the jerk hut ◦ Dashara for dinner at the buffet one night ◦ Cavion for breakfast one morning ◦ Shawanda at pier 8 for dinner one night ◦ Midnight @ MoMo ◦ Rashawn in the VIP area was always making sure we were good and he was very pleasant ◦ Tabina was awesome on the VIP beach area on our very last day. She went over and beyond to make sure that we were always taken care of Read less
Image of the Tripadvisor rating Not impressed

Aug 30, 2025 Renata C Belo Horizonte, MG

The place is beautiful and clean but there are many bad things: first of all, the beach is facing a factory or something like that, it is industrial and not beautiful at all! The bed is too soft, impossible to sleep well! The entreatment is poor compared to the other resorts we stayed! There is laud music everywhere, sometimes 3 different sounds… Read more
The place is beautiful and clean but there are many bad things: first of all, the beach is facing a factory or something like that, it is industrial and not beautiful at all! The bed is too soft, impossible to sleep well! The entreatment is poor compared to the other resorts we stayed! There is laud music everywhere, sometimes 3 different sounds at the same time, not relax at all but the worst of everything is that they give preference to the Jamaicas or Jamaicans leaving abroad and there on vacation - what is 90% of the guests! We got always the worst table, we were the last to get the drinks, even for the games my kids were not given a proper chance! Guest are not polite, even eating chicken in the pool! They really try to be high standard but they have a long way to go, at least for me as I stayed in 6 accommodations in Jamaica and I could compare really well! Read less
Image of the Tripadvisor rating Amazing

Aug 30, 2025 Sightseer08403726262 Kingston, Jamaica

I really enjoyed my experience at Moon Palace. It was absolutely amazing. I went on slides and won a lot of things. Also Paris was really amazing and she was very entertaining.