Moon Palace Jamaica

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Ocho Rios, Jamaica

5 stars

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 680 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with six restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. Guest rooms offer resort or ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private. Of course, that's not where the fun stops and if you're travelling with kids, they'll be itching to get out of the room to their own pool with slide or play at the splashpad, or grab a console in the wired teens' lounge - there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

Kids Club
Families
Wedding
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
No Smoking
Room Service
Spa
Swimming Pool

Explore the local area

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes. Complimentary transfers included for stays of 4 nights or more (only applicable to/from Montego Bay Airport).

Hotel Information

Room Information
Room Upgrade Information

680 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV with personalised streaming via Google chromecast, safe, WiFi access, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar (refreshed daily) containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers.

Deluxe Resort View Rooms are located in the North Tower, these rooms feature either one king-size bed or two double beds, accommodating up to two adults and one infant, views overlooking the resort grounds or surrounding hotel property.

All Inclusive of: all meals and drinks by the glass. All activities unless otherwise stated.

Hotel details

Dining

6 restaurants: Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Pier 8 (seafood à la carte, open for breakfast, lunch and dinner), La Gondola (Italian à la carte, open for dinner), Momo (Pan-Asian, open for dinner). Sun Deck (pizza served at lunchtime and a la carte Indian cuisine for dinner). Jerk Hut on the beach serving Jamaican grilled specialities (open for lunch and dinner). Coffee shop. 6 bars including a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and Noir nightclub.

Fun and Games

4 swimming pools and 1 children's pool. Awe Spa*. Fitness centre and daily activities. "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games. Non motorised water sports. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them.

Entertainment

Nightly entertainment.

Handy Stuff

Complimentary WiFi throughout the property. Dry-cleaning/laundry service*. 24-hour room service.

Minimum Stay

3 night minimum stay.

Additional Information

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Trip advisor rating

4.4/5

7,644 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

69%

Very Good

16%

Average

Poor

Terrible

“Excellent Location an facilities”

Jun 22, 2026Chris G

Good facilities. Professional staff Momo restaurant is awesome

“Pretty good. The chef is the biggest part in my opinion”

Jun 21, 2026Declan L

The food was great. The chef was alright. He used brainrot in his humor which I didn’t like, and his energy wasn’t the most captivating. He seemed like he was trying to be non-chalant, meaning acting like he isn’t trying or doesn’t care. He was terrible, just alright.

“Moon Palace Failed Us To The Upteenth Degree”

Jun 21, 2026Ashley R

We chose Moon Palace Jamaica for our wedding because we believed their team would care for the most important day of our lives. That belief is the thing we grieve most, because it was never honored. We left heartbroken. For roughly eighteen months leading up to the wedding, communication with the staff was unreliable at best; emails, calls, and texts that went unanswered for days, weeks, or months leaving us anxious about whether anything was being handled at all. By the time we arrived, days before the wedding, we had guest relations reach out three times to no avail. We went looking for them and found them once again chatting it up and not taking accountability. I planned my own wedding. As the bride, I was the one chasing answers, confirming arrangements, fixing problems, and coordinating the logistics we had paid their team to handle. I should have been resting and celebrating with my guests. Instead I was doing the wedding planner, the events manager, front desk, and shuttle job for them. At one point a staff member even remarked that I should be on payroll! An admission, in so many words, that I was doing the work they were being paid for. Days before my own wedding, when I finally reached the manager in person to ask whether the wedding was even still happening, the answer was simply, "Let me check." The accommodations were genuinely unsettling. There were roaches in the room. The air conditioning didn't work. We found blood on the sheets; something no guest should ever have to see, let alone a couple on their wedding week. We were moved from room to room, and even the final honeymoon suite had no hot water. When we reported these things, no one came. I know the calls are logged. A complimentary room and upgrade we'd been promised in writing never materialized, yet we were charged $1,200 to make up for it. Then came the day itself, and the event staff is where the heartbreak became complete. No one could be found when they were needed most. The ceremony audio failed, they didn’t even try, so our guests couldn't hear our vows. I waited alone in a room an additional 20 minutes because nothing was ready, and the ceremony started later than needed. The disorganization ran straight through the reception. The Welcome sign was placed after guests were seated. No one directed our guests after the ceremony. I cried and it wasn’t tears of joy. The day I had personally planned, saved for, and dreamed about slipped away in front of us. Undone by the very team hired to carry it out. We will never get it back. No accountability, no empathy, no true compassion or respect for those who are planning the most important day of their lives. There’s more however the time we’ve spent preparing, planning, and executing on this matter has been strenuous. I will have more to come soon, on my own time. We don't write this in anger. We write it in disappointment and sadness, that I did their job and still watched them ruin the day anyway, and that no bride should have to plan her own wedding only to be failed by the people she trusted to deliver it. We cannot recommend Moon Palace Jamaica for a wedding. At all.

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Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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