Moon Palace Jamaica

Ocho Rios, Jamaica

Star rating

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 680 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with six restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private. Of course, that's not where the fun stops and if you're travelling with kids, they'll be itching to get out of the room to their own pool, or grab a console in the wired teens' lounge - there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Kids Club
  • Families
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • No Smoking
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes. Complimentary transfers included for stays of 4 nights or more (only applicable to/from Montego Bay Airport).

Hotel information

680 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV with personalised streaming via Google chromecast, safe, WiFi access, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar (stocked on request) containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers.

Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.


All Inclusive of: all meals and drinks by the glass. All activities unless otherwise stated.

Deluxe Resort View Rooms with Balcony are located in the South building and have a balcony with table and 2 chairs, with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 adults and 1 infant.

Superior Deluxe Ocean View Rooms with Balcony have a balcony with table and 2 chairs, 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Superior Honeymoon Deluxe Rooms, with ocean views and balconies, feature 1 king-size bed, sleeping maximum 2 adults. Includes the following benefits:

- Private bath with shower only

- Welcome bottle of wine

-Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka (subject to change)

- Mini-bar containing sodas, bottled water, juices, beer and snacks (stocked on request)

- CHI bath amenities and Natura Bisse soap

- WiFi access

- 24-hour room service

- Private beach lounge chair area with waiter service

- Nightly petit fours

- Pillow and aromatherapy menus

- Exclusive concierge phone service

- Private check-in (subject to availability)

- Exclusive beach bag.

Superior Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

- Xbox ONE/selection of Xbox games upon request

- Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks (stocked on request)

- Fun in the sun bucket kit

- L'Oreal kids bath products

- In-room family guide with activities schedule

- Kids’ size slippers and robes.

Superior Walkout Suite with ocean views and private terrace, featuring 1 king-size bed or 2 double beds, sleeping maximum 4 people. This room includes:

- Double whirlpool tub

- Private terrace with hammock

- Liquor dispenser with premium, upgraded brands: Bombay Sapphire Gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change at any time)

- Mini-bar stocked with sodas, bottled water, juices, and domestic and imported beers (restocked daily)

- In-room snacks

- Exclusive beach bag

- Pillow and aromatherapy menus

- 24-hour room service and turndown service.

  • Guests who book four nights or more will get up to $250 USD in Resort Credit. Book by 31 Dec '25. Travel dates 21 Jun - 31 Dec '26. Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 

6 restaurants: Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Pier 8 (seafood à la carte, open for breakfast, lunch and dinner), La Gondola (Italian à la carte, open for dinner), Momo (Pan-Asian, open for dinner). Sun Deck (casual Italian, open for lunch and dinner). Jerk Hut on the beach serving Jamaican grilled specialities (open for lunch and dinner). Coffee shop. 6 bars including a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and Noir nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fitness centre and daily activities. "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games. Non motorised water sports. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them.

Complimentary WiFi throughout the property. Dry-cleaning/laundry service*. 24-hour room service.

3 night minimum stay.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4546)
  • Very good (1117)
  • Average (444)
  • Poor (254)
  • Terrible (382)
Image of the Tripadvisor rating Must come !!!

Jul 19, 2025 Jay J

Natanya,sahir,kaveian from entertainment can’t ever forget their warm and welcoming personality I am very pleased to be Acknowledged and Respected by them they all treated us like family my kids had absolute fun in the wired lounge kaveian was calm and patient with my little boy during the outside activity loved his interactions I must commend him… Read more
Natanya,sahir,kaveian from entertainment can’t ever forget their warm and welcoming personality I am very pleased to be Acknowledged and Respected by them they all treated us like family my kids had absolute fun in the wired lounge kaveian was calm and patient with my little boy during the outside activity loved his interactions I must commend him Also met donae in the evening inside wired she played uno with us every minute was full of excitement and laughter perfect selection of persons for entertainment Read less
Image of the Tripadvisor rating HIGHLY RECOMMEND

Jul 19, 2025 Alrick B

Firstly I wanna say I highly recommend this hotel to everyone that’s planning a vacation moon palace Jamaica did not disappoint the food the view not to mention friendly and professional staff members my absolute favorite from sundeck bar Orlando very cool dude not to mention his clean service with positive attitude Wired lounge however has my… Read more
Firstly I wanna say I highly recommend this hotel to everyone that’s planning a vacation moon palace Jamaica did not disappoint the food the view not to mention friendly and professional staff members my absolute favorite from sundeck bar Orlando very cool dude not to mention his clean service with positive attitude Wired lounge however has my besties sahir and Natanya absolutely loved their vibe they made sure to greet us with so much respect and it shows how much they love what they do Brianna, Yahsheika,Shanice from entertainment also can’t forget kaveian just perfect for this resort I will be pleased to see them again Read less
Image of the Tripadvisor rating Not 5 star and rude disorganized reception staff.

Jul 19, 2025 Paul W

Not a 5 star and unfortunately very disorganized reception and check in. We have just returned after 10 days, I’m very mixed and don’t think this is a five star due to our treatment and the fact that that parts of the main building need improving. The restaurants and the staff around the pool and in the bars are fantastic, the beach is brilliant… Read more
Not a 5 star and unfortunately very disorganized reception and check in. We have just returned after 10 days, I’m very mixed and don’t think this is a five star due to our treatment and the fact that that parts of the main building need improving. The restaurants and the staff around the pool and in the bars are fantastic, the beach is brilliant and overall I couldn’t fault the al la carte restaurants. We feel we were really let down on check in as our children were allocated a room on the 5th floor and we were allocated a room on the 11th, admittedly they are 20 and 17 but we had requested adjoining rooms. We then had to spend £600 to move to two different rooms (still not joining) to be close and these rooms were not ready until 7pm the next day (so we were unable to unpack and get settled for 24hrs). The reception staff were rude when we complained, they also refused us a late checkout when we left saying the hotel was full, we checked out at 12 and when our bags didn’t arrive at reception we found them in the room at 6pm with the room untouched (so they basically lied). Overall the reception team let us down, what with a few of the lifts being out of action most of the time and having to walk down 8 floors I won’t be returning. Read less
Image of the Tripadvisor rating Give them a raise

Jul 18, 2025 Escape44009298582

Upon arrival to moon palace Jamaica. My friend, brother and I made our way to the wired lounge where we were greeted by Sahir who had excellent customer service skills and made us feel welcome ( he set the high score on basket ball and challenged us to beat it ) and oh how we tried…. We later on met Natalya, Paris and Danae who showed us a new way… Read more
Upon arrival to moon palace Jamaica. My friend, brother and I made our way to the wired lounge where we were greeted by Sahir who had excellent customer service skills and made us feel welcome ( he set the high score on basket ball and challenged us to beat it ) and oh how we tried…. We later on met Natalya, Paris and Danae who showed us a new way of playing uno which we enjoyed coming to playing just to let them pick up 20 cards or more. Throughout my stay I enjoyed from the cuisine, and the atmosphere and of being in Jamaica. Waah gwaan guys, thank you Tyreek from sundeck who was excellent from the bar. When coming to moon palace I advised you to come open to the warm and friendly Jamaican people Read less
Image of the Tripadvisor rating Great

Jul 18, 2025 Jordan B

The hotel was lovely. The entertainment staff were very helpful and made the days very enjoyable. Specifically yahsheika, Brianna, Chris, Shanice, Adrian, Remardo & Andrew. The bar staff were very fast and efficient, Moneka was especially helpful. Would come again