Essence at the Fives Beach

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Essence at the Fives Beach | Riviera Maya, Cancun | Virgin Atlantic Holidays

Riviera Maya, Cancun

4.5 stars

Available offers

Booking Bonus: Book by 31 Oct '26 to receive up to 66% off accommodation. Plus up to 4 kids go free with adult stays. Subject to change. Blackout dates apply. Offers may not be combinable. Applies to certain room types. Any applicable offers have been calculated into the prices shown. Terms and conditions apply.

Looking to create your own memorable moments in Mexico... well we're sure the Essence at The Fives Beach deserves a spot in your Wishlist! Sitting on a picture-perfect beach in Playa del Carmen the stunning Essence at The Fives Beach delivers all your holiday desires. Starting with their generous all-inclusive plan that offers global cuisine and impressive cocktail lists in 10 trendy restaurants and bars, that's enough to keep any foodie happy! You have a choice of inviting pools, beach club, dreamy spa and a kid's club playhouse, where little ones will be entertained for hours thanks to the energetic activity programme. Phew! Plus there's a great selection of rooms to choose from too. How does all that sound? It's clear to see a holiday here combines a blissful beach break with something a bit more 'extra'... it's no wonder it’s proving popular with fun-loving couples and families.

Amenities

Tennis
Babysitting service
Kids Club
Bar
Evening Entertainment
Internet Access
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location

Explore the local area

Perfectly sat on the white sand coast of the Caribbean Sea in Playa Del Carmen. Transfer time from airport: 35 minutes.

Hotel Information

Room Information
Room Upgrade Information

663 air-conditioned rooms. All with a balcony or terrace with pool or garden views, air-conditioning, LCD flat-screen television or smart TV, WiFi, coffee maker and daily stocked mini-bar.

With features of contemporary coastal style, Deluxe Rooms have a large balcony or terrace with garden views, and either 2 double beds or 1 king- size bed, sleeping maximum 4 adults or 2 adults and 2 children.

All Inclusive includes: a welcome drink upon arrival. Meals and drinks at 10 bars and restaurants, plus casual dining options in the open-air eateries. Domestic and international premium liqueurs. Personal concierge in pool and beach areas. 24-hour room service.

Please note: Meal plan inclusions are defined by the hotel and are subject to change at any time without notice.

Hotel details

Dining

14 restaurants and gourmet corners including Flavours (family-friendly buffet restaurant with International dishes, open for breakfast and dinner), Lizzards (healthy delights and natural ingredient-based cuisine, open for lunch), Natura Day Club & Grill (adult-only, grill restaurant, open for lunch), La Brasserie (Bistro restaurant serving the best of International cuisine, all-day dining), Oka (sushi bar, open for dinner), Mestizo (authentic Mexican gastronomy, open for breakfast and dinner), Arezzo (adult-only restaurant, Tuscan cuisine, open for dinner), Koh Thai (Thai cuisine, open for dinner). Pop up food corners including pizza slices, Mexican bites, burgers and sandwiches and other pop up delights. 4 pool bars and 4 signature bars. Coffee shop*.

Fun and Games

7 outdoor pools. Spa*. Gym. Outdoor tennis courts. Basketball court. Running and jogging circuit. The Beach Club with loungers and sun beds. Aluxitos Play House (4-12 years) offering fun supervised activities for kids, ranging from fitness classes, arts and crafts and tennis lessons. Interactive cooking class*. Joy & Wellness Programme (variety of activities designed to refresh and renew both body and mind. These include yoga classes, sport activities, evening entertainment and cooking classes).

Entertainment

Daily and nightly entertainment.

Handy Stuff

Butlers in the pool and beach areas. 24-hour room service*. Dry-cleaning/laundry services*. Babysitting service available*.

Additional Information

* Denotes local charge.

Trip advisor rating

4.5/5

18,638 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

72%

Very Good

15%

Average

Poor

Terrible

“I WANT MY REFUND”

Oct 07, 2026Nicole B

I never leave reviews but if I could leave zero stars I would. Disclaimer: I haven’t stayed at this resort. I cancelled a vacation I had booked for April 2027 in July (2026). It is now October and I still have not received a refund. They are gaslighting me at this point and keep telling me that my refund should be processed and can take up to 25 days to reflect in my account. ITS BEEN THREE MONTHS. I’m open to suggestions about what to do legally so that I get my money refunded….

“Nice property, mediocre rooms, and a sales pitch that cost us over $30,000”

Sep 29, 2026lthqr1t

Nice property, mediocre rooms, and a sales pitch that cost us over $30,000 We stayed at The Fives Beach Hotel & Residences in Playa del Carmen in March 2025. The stay. The property itself is fairly nice, but the rooms were mediocre. Our first room was damp and in poor repair, bad enough that the hotel had to move us. The room they moved us to was a real improvement and we liked it. The staff handled the move well, but we shouldn't have been put in that room in the first place. The sales presentation. During our stay we were invited to an Epic Travelers "club presentation." Don't go. We signed up for a membership on March 17, 2025 and paid over $30,000 up front. The pitch was built on unlimited exchanges through Interval International. We were told we could use it for business travel, personal travel, and nearby hotels like Marriott, all for a flat exchange fee. What happened after. It never worked. Getting our weeks loaded into Interval took months of phone calls. Once they were loaded, nothing was ever available. We tried Florida, Boston, San Francisco, and Las Vegas, and every search came back unavailable or with the wrong unit size. After 18 months we haven't used a single night or exchange, and Epic's own portal shows 0 nights used. When we asked to cancel, Epic said the 5-day cancellation window had passed. But nobody finds out the exchanges don't work until they try to book a trip months later, long after those 5 days are gone. Our advice: Skip the presentation, and think twice about staying here. The rooms don't justify the price, and the resort is the front door for a membership sale we deeply regret. DO NOT DO IT!

“Wonderful place to relax with family”

Sep 19, 2026Viaje4321

The staff were very helpful. Lots of choice of restaurants and the food was very good. Our suite was large and quiet. The pools were beautiful. We had fun playing volleyball in the pool. The hotel was clean both the rooms and the landscape.

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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