Fairmont Mayakoba

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Playa del Carmen, Mexico

5+ stars

Fairmont Mayakoba brings polished Riviera Maya luxury into a world of its own. Set between the Caribbean Sea, tropical forest, mangroves, lagoons and winding water canals, it feels immersive from the moment you arrive, with accommodation placed across the resort - so you might wake to jungle greenery, canal views, or the beach just moments away. Families are made to feel completely at home, with kids’ pools, a kids’ club and space to roam, while the resort keeps its elegant, grown-up feel through Fairmont Spa, El Camaleón golf course, Maykana Beach Club and an adults-only infinity pool. And dining has real range, with an All Inclusive package spanning everything from Mexican flavours and Italian comfort food, to beachside grills and Mediterranean-inspired plates by the water. A refined, nature-wrapped escape that's ideal for slowing down and feeling properly looked after.

Amenities

Golf
Families
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Spa
Swimming Pool
Valet parking
Close to Beach

Explore the local area

Fairmont Mayakoba sits on Mexico’s Riviera Maya, where Caribbean shoreline meets tropical forest, mangroves, lagoons and navigable water canals. It’s just over 30 minutes from Cancun International Airport. Transfer time from Cancun International Airport: just over 30 minutes.

Hotel Information

Room Information
Room Upgrade Information

401 guest rooms and suites, designed with contemporary luxury inspired by the resort surroundings. In-room amenities include daily housekeeping, WiFi, flat screen TV, iron and ironing board, in-room safe, slippers, bathrobes, hairdryer, Le Labo Rose 31 amenities, Nespresso coffee maker, tea service, kettle, sitting area, air conditioning with individual climate control, ceiling fan, and a desk.

Fairmont Rooms rooms are 40-44 sqm, with a private furnished terrace or balcony, jungle view and either 1 king-size bed or 2 queen beds. These rooms sleep maximum 3 people.

All Inclusive

The All Inclusive package at Fairmont Mayakoba covers all meals and drinks, as below:

Breakfast, lunch, and dinner at all applicable restaurants
Alcoholic and soft drinks (including cocktails, wines by the glass, spirits, beers, tea and coffee, and still bottled water in eco-friendly packaging)
Minibar drinks
In-room dining from 7am to 10pm
Pool and beach food and drink service
50% off breakfast at Brisas*
50% off bottled wines and liquors

*Breakfast at Brisas is included for guests staying in Beach Area or Beachfront rooms, or Presidential Suites. For all other guests, a 50% discount applies.

Some speciality menu items, bottled wines, champagne, and selected services come at an extra charge. In-room dining outside 7am to 10pm is available for an additional fee. Guests must be 18 or over to order alcoholic drinks. Service charges are included.

Hotel details

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old), subject to change. The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 - $5 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Dining

8 restaurants and 3 bars. Tauro Steakhouse (Mexican soul meets classic American steakhouse). Fuego at Maykana (outdoor dining by Maykana Beach Club with rustic wood-fire grill). La Laguna (contemporary Mexican cuisinel). Brisas at Maykana (Mediterranean-inspired dishes with ocean views). Bassano (Italian comfort fare). Hix Bar & Lobby Lounge (indoor-outdoor drinks and bites). La Cantina (classic bar with authentic Mexican flavours). Café Maya (thatch-roof hut in the sand). Las Olas Pool Bar (swim-up pool bar for iced coffees and cocktails). Aqua at Maykana (Latin flavours and locally crafted cocktails). Cielo at Maykana (exclusive pool bar with a relaxing water-led setting). In-Room Dining*.

Fun and Games

Nine freshwater pools, including an adults-only infinity pool and kids’ pools. Kids’ waterslides. Kids' Club*. Fairmont Spa*. Temazcal ceremonies*. Fitness and activities. Beach and watersports. El Camaleón golf course*. Jim McLean Golf School*. Maykana Beach Club. Art exhibitions. Resort activities and events. Bike hire. Golf cart transport around the property.

Handy Stuff

High-speed internet. Free use of bicycles. Transport within the property by golf cart. Transport to El Pueblito, El Camaleón Golf Course and other Mayakoba resort areas. Valet parking included (one car per room). Electric vehicle charging stations. Airport transfers can be arranged through the resort concierge*.

Additional Information

*denotes local charge

Trip advisor rating

4.7/5

8,773 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

79%

Very Good

12%

Average

Poor

Terrible

“Exceptional experience at Fairmont Mayakoba”

Jul 25, 2026Muy C

This was our first time in Riviera Maya/Mayakoba and it was one of the best vacations we’ve had. We were one of four families – 16 total. We stayed at the Heritage residence and the unit was exceptional, and comfortably fit 8 of us. It was so great to have a kitchen, living/dining and balconies to hang out between activities and meals. It is a little far to the beach (1.3 miles) but the Fairmont makes it as easy as possible to get there with golf carts that make the rounds at the hotel to pick up and drop off guests. We were fortunate to have butler service which came with the Heritage, and were able to request the golf carts. There were countless gorgeous pools and for this time of year, lounge chairs at the pool and beach were plentiful. The service was outstanding, honestly above and beyond. Alejandro and Agustin were incredibly thoughtful and responsive. We bombarded them with questions, requests for dinner reservations and excursions, and they anticipated our needs and exceeded expectations every time. This sentiment applies to all the staff at Fairmont, from the staff at the front desk, pools, beach, water activities, drivers/boat captain, restaurants, room service, gardeners, etc. – everyone was kind and warm. A shout out to our room attendants – Antonio, Sarai and Doris – who left us sweet notes every day and did an amazing job. Our party did multiple excursions through Mayakoba Experiences (ATV/snorkeling with turtles/cenote, Tulum ruins/cenote, and whale shark snorkeling) and they were incredible. It may be a little more, but having Mayakoba transportation and service was very much worth it. We were taken care of every step of the way and we didn’t have to stress about the details, especially for our large group. We did the all inclusive package, and every single meal was excellent. Always something for everyone. As others noted, make reservations before you get to the hotel, as the tables fill up fast. I can’t think of a single constructive thing to say, the Fairmont sets a very high bar for other hotels now! Can't wait to visit again!!

“A Great Stay at Fairmont Mayakoba”

Jul 25, 2026J F

We really enjoyed our stay in one of the beach casitas. The room was gorgeous, the beach was beautiful, and the resort was stunning. A special thank you to our butlers, Fernanda and Javier, who were warm, welcoming, and helped make our stay easy and enjoyable. We had a wonderful trip and would happily return.

“Multiple family vacation”

Jul 25, 2026Eric F

I am writing this review on the way to the airport to head home from the Fairmont Mayakoba Heritage Place. This resort is worth every penny that we paid. We chose the all inclusive option and it was amazing. The staff is so welcoming and treats you like a part of their own family. The food was amazing and the accommodations were outstanding. Since we stayed at the heritage, we were assigned Balam butlers. Agustin and Alejandro were so patient with our three families with young kids and all of our endless requests. They made all of our restaurant reservations and helped us book excursions and activities, sometimes with a couple hours notice. We asked if it was possible to rent jet skis and they made it happen an hour later. They booked an all day ATV and snorkeling with turtles tour for a group of 13 with 12 hours notice. They made this experience truly amazing. The one thing I would highly recommend is to make dinner reservations weeks in advance if you are traveling with a larger group. We made the mistake of arriving with no reservations. During the summer months some of the restaurants close on certain days so it is difficult to find a restaurant that can accommodate your needs. Luckily Alejandro and Agustin were able to make late (8:30pm) reservation for our huge party for every restaurant on the property.

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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