Hotel Xcaret Mexico

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Hotel Xcaret Mexico | Playa del Carmen, Mexico | Virgin Atlantic Holidays

Playa del Carmen, Mexico

5 stars

Hotel Xcaret México in Playa del Carmen brings Riviera Maya drama with a brilliantly nature-led twist. Set between the Caribbean Sea and the jungle, this luxury all-inclusive resort is built around eco-integrating architecture, Mexican craftsmanship and its All-Fun Inclusive® concept, which includes access and transportation to Grupo Xcaret parks and tours. Suites frame views of the garden, river or sea, while the food scene goes big with 20 restaurants and 11 bars, from Mexican street-food energy to Japanese dining and vegan Wellness Cuisine. Families are firmly in the fun zone, with kids’ and teen spaces, pools, waterslides, kayaking and entertainment for all ages, while Muluk Spa brings the grown-up exhale with treatments rooted in ancient traditions. It’s polished, playful and packed with things to do, without losing its connection to the landscape.

Amenities

Kayaking
Tennis
Kids Club
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Spa
Swimming Pool
Beachfront location

Explore the local area

In front of the Caribbean Sea, in the heart of Riviera Maya, around 10 minutes from Playa del Carmen and close to Xcaret, Xenses, Xplor and Xplor Fuego parks. Transfer time from Cancun International Airport (CUN): approximately 45 minutes by car.

Hotel Information

Room Information
Room Upgrade Information

1,800 suites, designed with sustainable luxury, Mexican craftsmanship and views of the sea, rivers, coves, gardens or jungle landscape. In-room amenities include a king size bed or two double beds, subject to availability, sofa bed with centre table, dining area for two, hydromassage tub, bathroom with separate WC, rain shower, premium organic amenities, terrace with reading and rest area, traditional hammocks, mini-bar and snacks, coffee maker, complimentary WiFi, digital safety deposit box, beach bag, air-conditioning and 55-inch HD flat screen TV.

Garden Suites have a garden view and contemporary Mexican design, complemented by the green of the Mayan jungle and hotel gardens. These rooms sleep maximum 4 people, with combinations up to 3 adults and 1 child, 2 adults and 2 children, or 1 adult and 3 children

Hotel details

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old), subject to change. The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 - $5 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Getting Around

Round-trip airport transportation from Cancun International Airport is included as part of All-Fun Inclusive®. Shuttle transportation to Xcaret, Xplor and Xplor Fuego parks leaves every 20-30 minutes from the resort.

Dining

20 restaurants and 11 bars. They include Mercado de la Merced (Mexican street-food stations, from tamales to playful desserts). La Xentral (Mexican and international buffet in a market-style setting, with Cafeteca for snacks before park and tour transportation). Las Cuevas (Mexican churrascaria with rodizio buffet, seafood, vegan options and an international buffet). Xinema (Mexican urban food restaurant with late-night snacks and classic movies without sound). Cantina Los Faroles (Oaxaca-inspired antojitos, shareable dishes, mezcals and cocktails). Las Playas (casual comfort food with views across the hotel’s coves). La Trajinera (Mexican coastal cuisine inspired by Xochimilco’s famous boats). Fuego (adults-only Italian cuisine with a Mexican twist and Caribbean Sea views). Chibalí (colourful family-friendly dining with desserts and traditional Mexican sweets). Xin-Gao (Japanese dining with Teppanyaki, Robatayaki, Fusion and Omakase). Tama-Mon (Asian cuisine with sushi train, Teppanyaki islands, Mongolian grill, dim sum and ramen bar). Bio (100% vegan Wellness Cuisine with Mexican flavours and Mayan inspiration). Arriba Baja (Baja California-inspired signature cuisine; reservation required). Lobby Bar. La Trajinera Pool Bar. Casa Viento Pool Bar. Casa Xpiral Pool Bar. Wet Bar Cenote. Wet Bar Toboganes.

Fun and Games

All-Fun Inclusive® access and transportation to Xcaret, Xel-Há, Xplor, Xplor Fuego, Xenses, Xoximilco and Xenotes. Xcaret Ferry and Xcaret Catamaran. Beach area with marked access. 16 pools. Five waterslides. Kayak activities on the river. Xiquillos Kids’ Club and nursery. Lunateca. Xiquit Inn. Octopus-shaped pool at Casa Viento. Four slides to the family pool at Casa Vida. Xiipal Family Club. Dixtrito 1317 teen space. La Paxanguería. Teen rooftop with bar and kitchen at Casa Sol. Las Maquinitas Bar. Xupes Nightclub. Pava Jarla. Tennis courts. Paddle courts. Functional training circuit. Three gyms. Muluk Spa*. Optional park activities*. Photographs at the hotel and parks*.

Handy Stuff

WiFi is included in all areas and in the rooms. Round-trip airport transportation from Cancun International Airport is included. Shared airport shuttle runs every 30 minutes from 9:00am to 5:00pm and every 60 minutes from 5:00pm to 9:00am. Complimentary shuttle to Xcaret, Xplor and Xplor Fuego parks leaves every 20-30 minutes.

Additional Information

*Denotes local charge.

Trip advisor rating

4.6/5

16,084 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

84%

Very Good

Average

Poor

Terrible

“Not family friendly, definitely not 5 star”

Jul 05, 2026Jason K

From the moment of check in, we’ve been lied to. We checked in after 3 PM and were told that our room was not available so that they could charge us an upgrade for the same room at a charge of $480. This place is not family friendly. The concierge team, especially, gives guest wrong information. We made reservations and confirm confirmed with concierge in advance about being able to sit together and they refused, though we had confirmed with concierge when we made the reservation. We also checked about kayaking reservations and were told very specifically that we wouldn’t need them only to be lectured and yelled at by the staff that we needed them. We asked about breakfast services and they said there were the same, which was also a lie. Isabell from guest services acknowledged that their service was bad when I tried to express my concerns before she threatened to call security. We also didn’t get housekeeping services during our stay. Definitely not 5 stars or anywhere close to it.

“Magical Xcaret”

Jul 05, 2026Roving743193

I can not say enough good things about Hotel Xcaret! It was truley very authentic and yet magical!! The breathtaking landscape, the kind and helpful staff, the amazing cusine and the parks all make this a one of a kind vacation that you will always remember!

“Week long Xcaret Trip”

Jul 04, 2026Sonia D

Just left a week long vacation at Xcaret as a family of 5, 2 adults and 3 kids (aged 10, 8 and 3). It really was a great trip with great adventures for the older 2. The 3 stars is really for the poor service we experiences throughout the stay. I’ll break it down by day and park. Day 1–Xcaret park It was fine. The underground river was pretty cool but this was our least favorite park overall. Went back for the Mexico espactular show at night which the kids enjoyed. Note to eat dinner prior to going to show, since dinner is extra if purchased at show. Day 2– chill day at resort The large slides were a lot of fun for my older 2, and they did them daily. The octopus slides were fun for my youngest. Gym was nice, but AC was not full blast so made for a less than ideal workout. Example of poor service—we returned to hotel room at 4 PM and it hadn’t been cleaned. Apparently you have to call daily and ask for a cleaning. Also, replenishing snacks and towels also need to be requested separately and doesn’t always get done on the first request. We had dinner reservations for Xin GAO, which I booked exactly 30 days prior to our trip. They confirmed and I didn’t realize you had to SPECIFY teppanyaki on the reservation form (there’s no separate place to specify this). My kids really wanted teppanyaki and were really bummed. After begging concierge, they gave us 3 seats at teppanyaki and 2 at the regular restaurant tables. My husband did the teppanyaki experience with my 2 boys. Half way through their dinner, my 3 year olds high chair broke and he busted his lip and was bleeding. So my husband brought him and his dinner to my table and after trying to calm him down, I tried to feed him. The waitress has the nerve to come up to me to tell me his teppanyaki food wasn’t allowed at our table. No checking in, nothing. After complaining to the manager about this behavior, she doubled down and said that’s their policy. Day 3– Xel Ha We snorkeled, did the large water slides, and the river. Was fine. Had dinner at Las Playas which ended up being our favorite restaurant. We returned here multiple times for à la carte meals…got tired of buffets. Day 4–Xenses Was cool for photos + 1 waterslide. We were done with the park in 1.5 hours. Dinner at trajinera was also great. Day 5–Xplor Husband went with older 2 kids and it was their favorite park. The 3 year old was too small so we did hotel activities. In the evening we did the teatro del rio. I think they were having technical difficulties, but show was alright. Food wasn’t great. Day 6– another chill resort day. Had dinner at cantina Los faroles. If you have any picky eaters in your party, this isn’t the restaurant for you. Think fried grasshoppers and ant butter. Not a hit. My daughter went to kids club multiple days and thoroughly enjoyed herself. All in all, the food was good, but the service and concierge services need serious work.

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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