Secrets Maroma Beach Riviera Cancun

Dining

8 reservation-free restaurants: World Café (International buffet, open for breakfast and lunch), Portofino (Italian à la carte, open for dinner), El Patio (Mexican à la carte, open for dinner), Oceana (seafood à la carte, open for dinner), Himitsu (pan-Asian à la carte offering show cooking and Teppanyaki tables, open for dinner), Bordeaux (French à la carte, open for dinner), Seaside Grill (poolside grill, open for lunch and dinner) and Barefoot Grill (light lunch specialties in a casual and relaxed outdoor setting). Coco Café coffee shop serving snacks and late night bites. Preferred Beach Club (open for breakfast and lunch, exclusively for Preferred Club guests). 8 bars: Rendezvous lobby bar, Showtime bar, Sugar Reef pool and beach bar, Manatees swim-up bar, Barracuda beach bar, Palapa beach bar, Desires music lounge, and Preferred Club Lounge. 24-hour room service. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Secrets, Breathless, Dreams, and Sunscape (slightly further away) (terms and conditions apply).

Entertainment

Regular daytime activities programme and evening entertainment including music and live shows at the on-site theatre. Desires Music Lounge nightclub.

Fun and Games

2 swimming pools and 2 outdoor whirlpools. Secrets Spa* with 17 treatment rooms, sauna, steam room, Jacuzzi and hydrotherapy pools. Beauty salon* with manicure, pedicure and hair salon. Fitness centre. Water sports: sailing, kayaks, catamaran and snorkelling*. Diving* and deep sea fishing*. Floodlit tennis court. Table tennis. Multi-purpose sports court. Water aerobics. Beach and pool volleyball. Archery. Yoga. 9-hole mini-golf. Cocktail classes and dance lessons.

Please note: Secrets Maroma beach offers Discounted Green Fees at El Tinto Golf Course, Gran Coyote Golf Riviera Maya, and El Camaleon Mayakoba Golf Course.

Handy Stuff

Shops*. Laundry service*. WiFi Internet access.

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Additional Information

* Denotes local charge.

Dress code: applies in restaurants. Smart casual for dinner please, no shorts or t-shirts. Gentlemen to wear long trousers, long sleeved shirts and closed shoes.

Please note: this property is for people aged over 18 years.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (20219)
Very good (2618)
Average (777)
Poor (245)
Terrible (158)

The Secret is Out-Under Major Renovation! Wait

Aug 31, 2025 Jim M

We were so excited to return for our second time in six months! The beach and staff are excellent, Our room was as described, the food is better than Hyatt all inclusive in our opinion. So why the three stars? This hotel is under major renovation and they have some management issues. The preferred club is NOT worth it! The preferred restaurant… Read more

We were so excited to return for our second time in six months! The beach and staff are excellent, Our room was as described, the food is better than Hyatt all inclusive in our opinion. So why the three stars? This hotel is under major renovation and they have some management issues. The preferred club is NOT worth it! The preferred restaurant and beach area does not serve preferred alcohol despite the additional costs for “exclusive” access. The preferred club beach is just 20 feet from the regular area. The preferred lounge is temporarily in building 27 in a guest room, the opposite end of the resort from all the restaurants, and lobby. A disappointment, if you can find it, nothing preferred about it. I hope the additional effort to access preferred benefits is not intentional. If you take a chance to do the 90 minute vacation club pitch be prepared for over 2 hours, ending with high pressure and condescending sales people trying to sell you products that will take you decades to break even. Decades, unless you exclusively book with Secrets for week long visits and even then it is likely a 25% savings. You will need the “free” massage when you’re done. “No pressure, we are billion dollar business” when you look at the interest rates and break even, you will know why. Then no matter what you say they keep selling. We were angry at the end with both the time consumed and the pressure. We were handed off a total of 8 times in the process. Even for us that was excessive. They had people packed in there closing room, loud music, wheeler dealers going from table to table. Wow, just wow! That process hurt the brand in our eyes. A shame really because it is a beautiful resort with great people. After our first visit we thought we had found our new “place” but this experience has us questioning. Read less

Perfect stay

Aug 31, 2025 Ciber004

This hotel was so amazing, I don’t even know where to begin. You step inside this gorgeous property and you’re greeted by the nicest, warmest staff. It smells like summer and the vibe is just right. Relaxing. Warm. Just chill. There are swings throughout the resort to sway on. Swinging couches, chairs and beds & fun touches like that throughout… Read more

This hotel was so amazing, I don’t even know where to begin. You step inside this gorgeous property and you’re greeted by the nicest, warmest staff. It smells like summer and the vibe is just right. Relaxing. Warm. Just chill. There are swings throughout the resort to sway on. Swinging couches, chairs and beds & fun touches like that throughout the property. There are a bunch of life sized games to keep you busy as you walk through the resort. Pool table, ping pong, cornhole, life sized chess, mini golf, a four in a row basketball game, and soccer billiards. The bars have a fun vibe and it’s just nice to be there. There are pop up activities throughout the week and they are fun and draw a great crowd. They work hard to make sure you’re having a great time and they certainly accomplished that for us. As a Hyatt Explorist I added a club access award to my stay and was upgraded to a preferred room with a huge private balcony with a soaker tub and day bed. The balcony got a great amount of sun and felt very lavish. The beds were great and room was extremely comfortable. We were in building 11, which basically has everything within it. The cafe, the restaurants and the gym are all just down stairs. It’s also the only building that completely faces the ocean. The view is magnificent at sunrise. What a great way to start every day. Room service was perfect. They were timely and got our orders right every time. There is even a box they leave the food in when you have your do not disturb sign on. You can leave a tip in the box so when they arrive they can just take it and leave your food. There are two pools on property and they’re next to each other. One of them has a swim up bar and gets very busy, and the other seems to just be a quiet place for couples to float and connect. The lounge chairs are the best I’ve ever sat in at any resort. Thick cushions and very comfortable. We never had any problems finding chairs. The beach chairs are also very comfortable. The beach itself has soft, white perfect sand which does not get hot on your feet. Lots of shady areas on the beach. As for the water itself, as much as they try to clean it, it’s full of sargasm (what they call seaweed over there) and pretty much unusable. Lastly, and perhaps most importantly, was the restaurant staff. Amazing is an understatement for the level of service we received. We had food restrictions and were put in touch with Jessica at check in and she went ABOVE AND BEYOND in absolutely every single way throughout our trip. We keep kosher and she not only made sure everything was made to our standards but she made sure to let every staff member aware of our needs. Every time we sat down they knew our name and room number and reassured us that our dietary needs were going to be strictly adhered to, to our standards. Jessica was so unbelievable and I wish there was a better way to say thank you for everything she did for us. We would absolutely not hesitate to stay at this hotel again in the future, recommend it wholeheartedly and can’t wait to stay here again soon. Read less

The resort was laid back and had a variety of options. The property was well maintained from inside to out.

Aug 31, 2025 Sonya R

The staff assigned to my suite Katya (Concierge), Mireya (Room) and Eriber (mini bar) staff were EXCELLENT. They made our stay memorable. 10/10 RECOMMEND!!!

Beautiful stay!

Aug 30, 2025 melissa d

Beautiful resort with exceptional service and outstanding food options! We would definitely come back and highly recommend! Brandon was our outstanding concierge and went above and beyond for us!

Our Honeymoon Paradise – Memories for a Lifetime

Aug 29, 2025 Henrique R

There are places that are not simply visited, they are lived, dreamed, and remain forever within us. Secrets Maroma Beach Riviera Maya was far more than the destination of our honeymoon: it was a piece of paradise placed in our hands. Everything there was fascination and perfection, the breathtaking beauty of the resort, the dreamlike suite with a… Read more

There are places that are not simply visited, they are lived, dreamed, and remain forever within us. Secrets Maroma Beach Riviera Maya was far more than the destination of our honeymoon: it was a piece of paradise placed in our hands. Everything there was fascination and perfection, the breathtaking beauty of the resort, the dreamlike suite with a private pool, the divine cocktails, and the gastronomy crafted with delicacy and flavor. But above all, it was the way each person welcomed us: with tireless care, with a Preferred service that made us feel unique, cherished, and celebrated. Every meal prepared especially for us, every thoughtful gesture by the pool, every smile… everything was magic, everything was love. At Secrets Maroma Beach, we discovered not merely a hotel, but a place where time seems to stand still and the heart longs never to leave. It was wonderful, it was divine — it was the dream we would wish to relive for eternity. There are people who have the gift of turning places into eternal memories and Mr. Roberto Canul is one of them. During the seven days of our honeymoon, we did not simply have a concierge, but a true guardian angel of dedication, professionalism, and commitment beyond excellence. With noble character, an enviable smile, and limitless generosity, he provided us with everything he could and even what seemed impossible, making us feel as though we were in pure paradise. Mr. Roberto Canul was not only part of the experience; he was the very soul that made it unforgettable. More than an exemplary professional, we found one of the finest people we have ever met, someone to whom we dedicate all our gratitude and affection. We are certain that our paths will cross again, for the bond that was created is greater than a journey — it is an eternal friendship that we will forever carry in our hearts. Read less

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