JW Marriott Miami Turnberry Resort & Spa

Getting Around

Self-parking $45 plus tax per night. Valet parking $55 plus tax, per night (payable locally, subject to change).

Dining

Bourbon Steak (award-winning steakhouse by Michael Mina, open for dinner). Corsair Kitchen & Bar (American cuisine, open for all-day dining). Surf House Bar & Grill (market-fresh grill, open for lunch). Freestyle (snack bar, open for breakfast and lunch). Starbucks®. Soff's (lobby bar). Cascata poolside dining and Tidal Cove poolside dining (lunch only). Room service*.

Fun and Games

Cascata pool. Tidal Cove Waterpark with seven water slides, kids pool with aquatic playground, oasis pool, laguna pool, and lazy river. Whirlpool. Poolside cabanas*. âme Spa & Wellness Collective*. 24-hour fitness centre. Jogging trail. Bicycle rentals*. 2 on-site 18-hole championship golf course*. Kids club.

Handy Stuff

Complimentary WiFi access (included in resort fee). Concierge service. Convenience store. Dry cleaning service*.

Resort Fees

This hotel has a resort fee of $68 plus tax per room, per day (payable locally, subject to change).

Resort Fees Information

The resort fee includes the following:- Enhanced high-speed internet access in the guestroom - Day Access for 2 people to the Fitness Center - Daily Access for 2 people to Cascata Pool (Adults Only) - Admission to Tidal Cove Water Park (based on legal occupancy of room type) - Daily Access for 2 people to the driving range with unlimited use of range golf balls (reservations required) - Use of resort bikes for up to 2 people; unlimited time limit (reservations required) - Children 3 years of age and under eat complimentary at CORSAIR (children's menu). Resort fees, taxes, and inclusions are subject to change. Please see the hotel check-in for current inclusions available to you upon arrival.

Additional Information

* Denotes local charge.

Please note: the charge for rollaway beds is payable locally.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (384)
Very good (97)
Average (71)
Poor (66)
Terrible (102)

Beautiful property

Jul 9, 2025 AnnaBonvoy Washington DC, District of Columbia

We had a great experience despite a rather major hiccup; it was the way management took care of the issue that it still deserves 5 stars. We booked this place primarily for the water park, but when we arrived, almost the entire water park was closed for the entirety of our stay. It was pretty bad having to stare at the beautiful pools and not be… Read more

We had a great experience despite a rather major hiccup; it was the way management took care of the issue that it still deserves 5 stars. We booked this place primarily for the water park, but when we arrived, almost the entire water park was closed for the entirety of our stay. It was pretty bad having to stare at the beautiful pools and not be able to use any of them! The lazy river was the only thing open. Luckily on the last day, they opened the adults only pool to everyone, and we had a great time. We had booked with points and they refunded half of the points, upon pressing the issue a bit. At first they were only going to refund the resort fee, which isn’t much. We were upgraded to the largest Presidential suite that was enormous, like 2,000 sq ft! Only issue was that it only had one king bed in the entire place! Our girls slept on the huge couches so it was fine. But it did take a lot of communication to get the sheets and bedding. The room service breakfast was really good and it was fun eating on our huge patio overlooking the golf course. We will definitely be back, hopefully the pools will be open! Read less

Paola needs to be retrained

Jul 7, 2025 Nisha B

As a Marriott Platinum Elite Member, I have come to expect a high standard of service and professionalism, particularly at properties I’ve stayed at multiple times. I’ve stayed at this hotel five times previously, and until now, my experiences have always been positive. Unfortunately, my most recent visit was extremely disappointing due to the… Read more

As a Marriott Platinum Elite Member, I have come to expect a high standard of service and professionalism, particularly at properties I’ve stayed at multiple times. I’ve stayed at this hotel five times previously, and until now, my experiences have always been positive. Unfortunately, my most recent visit was extremely disappointing due to the behavior of a front desk agent named Paola. Upon check-in, I felt completely unwelcome. Paola did not greet me, did not make eye contact, and her demeanor was cold and dismissive from the moment I approached the desk. What was especially troubling was witnessing her provide warm, courteous service to the guest ahead of me, only to shift to an entirely different tone when it was my turn. The contrast was so stark, it left me feeling uncomfortable and disrespected. When I asked a couple of simple questions regarding the pool, she responded vaguely and then directed me to "go to the pool area" for answers, rather than offering any assistance herself. Her attitude throughout the interaction was unprofessional and disinterested, which is not only disappointing—it’s unacceptable, especially for a property representing the Marriott brand. This is the first time I’ve encountered this type of treatment at this hotel, and it has made me question whether I will return. I truly hope management takes this feedback seriously and addresses the issue appropriately. Loyal guests deserve to be treated with respect and consistency, regardless of who is on duty. Read less

Worst hotel I've ever been to. Not going back and not recommending

Jul 6, 2025 fernandez0822 Miami, Florida

We went to the hotel for the 4th of July weekend, and this is the worst hotel I've ever been to. We've visited many hotels because as family we travel a lot to hotels outside the country, out of the state, and within Florida. My son loves hotels. It's a shame this hotel is part of the JW Marriott. That hotel chain is a good one; it has very good… Read more

We went to the hotel for the 4th of July weekend, and this is the worst hotel I've ever been to. We've visited many hotels because as family we travel a lot to hotels outside the country, out of the state, and within Florida. My son loves hotels. It's a shame this hotel is part of the JW Marriott. That hotel chain is a good one; it has very good service, and that's how it should be because they're not cheap. However, this hotel in particular is appalling. Poor quality from the moment you arrive until you leave. This weekend, the hotel was filled to three times its capacity, I'd say, because you couldn't take a single step inside without bumping into someone. Long lines to get on the elevator, a very long wait for breakfast, the water park with not a single chair available even 20 minutes after the park opened, very long lines for the raft rides, the lazy river with no rafts available, and people bumping into each other. In the pool, you couldn't even move, but on top of all that, one of the lifeguards with no identification on her clothes as it should've been a requirement (a skinny woman in her late 20s or early 30s with dark blonde hair, a tattoo in her right thigh) that was working until 3:15pm (that was the time I saw her leaving the pool), was incredibly rude, mean, with all those that were standing or sitting in from of her spot including teenagers and me. She said she needed to have a space of around 5 feet clear which is impossible in a place that is at triple of its capacity. None of the other lifeguards were asking for such non-sense. I've never seen this type of manner to treat guess in a JW hotel. I'm a person who avoids confrontation and more in front of my kid, that's the reason why I decided to move of that area without any further argument, but the plan was to stay in the pool after today's check out and leave around 4pm and we changed our mind and left the hotel immediately after checking out. The hotel will be losing money and clients if it continues as it is. In the water park supposedly there's a rule that after 45 minutes they would remove the towels from the chairs if there were no one there. However, this does not happen at all. Chairs with towels the entire day and you don't see a person ever. Reserved chairs with people that were no guests of the hotel as a I heard a family stating they were there for the day because the father is a friend of one employee of the hotel. Talking about housekeeping, they only change the towels and make the beds. They do not vacuum the floor. When we returned to the room yesterday, I realized my kid had dropped a cookie to the floor and it was still there. I had placed a garbage bag inside the garbage container to drop the garbage, and it was not taken out. Even today for the checkout we were uncomfortable waiting for long time to get our car from the Valet Parking. Definitely not going back and not recommending this hotel. Read less

A relaxing Florida vacation

Jun 30, 2025 US-Traveler2024 Los Angeles, California

This is a late review of our stay at the JW Marriott Turnberry Resort from this past spring. We needed a break from downtown and chose to stay at this JW for the first time. It turned out to be a surprisingly wonderful stay — it's not far from Miami. Yet, the resort also felt like a secluded tropical oasis, offering peace, great views, and… Read more

This is a late review of our stay at the JW Marriott Turnberry Resort from this past spring. We needed a break from downtown and chose to stay at this JW for the first time. It turned out to be a surprisingly wonderful stay — it's not far from Miami. Yet, the resort also felt like a secluded tropical oasis, offering peace, great views, and excellent amenities. We entered the resort knowing that some past guests had mixed experiences, but we were pleasantly surprised to find that the resort was great and the hotel staff who assisted us were all warm and courteous. Yes, the resort was overwhelmed with guests and quite hectic at times, but the valet associates and the Front Office team were always friendly and willing to offer their assistance when we needed it. Additionally, the property provided excellent elite status recognition despite having a high occupancy rate during our stay. We were acknowledged of our Ambassador status during check-in and promptly upgraded to a larger suite with a panoramic view of the golf course and skyline. The suite features warm decor and an entrance, a separate sitting and bedroom area, and outdoor furniture on a private balcony. The hotel has several buildings located across the resort. Some guests we spoke to at breakfast mentioned that certain buildings have better insulation, and thus, they experienced less noise, while guests staying in other buildings may have had noise issues. So, we were glad that when we checked in, we had asked to be assigned to a quieter area of the resort. One suggestion we would offer for future guests is to skip the Aventura Mall and drive 15 minutes to the Bal Harbour Shops, where you will find more variety of shops, as well as more elegant restaurants, for a more elevated experience. Overall, we had a short but relaxing stay that enabled all of us to relax and rejuvenate. Read less

Great rooms, overcrowded hotel

Jun 24, 2025 Sofia Z Washington DC, District of Columbia

We stayed at the hotel with a group across three rooms. The rooms were absolutely beautiful, and we really enjoyed the food at the restaurant (very pricey) Unfortunately, there were quite a few issues that made the stay less enjoyable. On the 4th day, after finishing breakfast, we weren’t allowed to leave until we went to the front desk because… Read more

We stayed at the hotel with a group across three rooms. The rooms were absolutely beautiful, and we really enjoyed the food at the restaurant (very pricey) Unfortunately, there were quite a few issues that made the stay less enjoyable. On the 4th day, after finishing breakfast, we weren’t allowed to leave until we went to the front desk because we hadn’t left a credit card on the first day, though no one had asked for one. Throughout the stay, every time we ordered room service, they called us about the card again and again. It got pretty frustrating, especially since we were staying in multiple rooms. The pool situation also wasn’t ideal for families. The main pool is inside the hotel’s water park, but kids are only allowed in that area. The adult pool doesn’t allow children, which made things tricky for us since we were traveling with a 6-year-old who didn’t use the water slides. That left us with just one overcrowded, overheated pool option, which wasn’t relaxing at all. The mini bar was never refilled unless requested, and even when I asked, nothing happened. Also, there were lines for pretty much everything: elevators, the front desk, and breakfast. The lobby was really overcrowded on our last day. People sitting on the floor. Never seen anything like this in this kind of hotel. Read less

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