My family and I stayed here from Jan 1 to Jan 4 of this year. Here’s my honest review. Like almost everything else in Miami (fake, superficial, and overpriced), the Hyatt Centric Brickell is no exception. I don’t know how it garnered a 4.1-star review on Tripadvisor. It’s a 3.5-star type of property at best.
THE GOOD. The pool is heated, and I guess the view is nice. That’s about it.
THE BAD. The guest rooms are poorly maintained. Actually, that might be generous. From what I can tell, the rooms have never been maintained. The “hardwood” floors are not rigidly attached to the underlayment or each other, so they slide around and leave 1-inch gaps everywhere. Most of the flooring pieces are severely delaminated at the edges and are starting to curl up, so it’s an eyesore at best, and a tripping/safety hazard at worst. The water pressure in the shower is a joke, and our toilet has a leak so it (loudly) refills every 5 minutes. The pool area was out of towels when I arrived, and when I requested some more, the staff working the pool area didn’t seem to have any sense of urgency and took over half an hour to return with some more. Housekeeping doesn’t clean your room unless you’re staying four nights or more. We had to flag down an employee to tidy up our room, and she looked annoyed that we even asked.
THE UGLY. Do you like hearing your neighbors as if they’re in your own room? Because that’s what you’ll get. On Thursday night, the guests next door were talking and playing music the entire evening. I could hear every word they were saying even though I had the AC and bathroom fan on. When they started playing drinking games at midnight, the conversation quickly turned into a yelling contest. I called the front desk to complain about the noise, and at least they quickly sent security up to their room. Wow, the staff doing something quickly without objection for once? Oh wait, I guess I couldn’t see how far back their eyes were rolled. In typical Miami culture, my lovely neighbors returned at 4am and started having an impromptu karaoke party in their room. A drunk girl with a deep voice singing out of tune is not my idea of background noise. I promptly called security again and the singing eventually stopped. My lovely neighbors did the same thing again Friday night, and even though I was prepared with earplugs, nothing can drown out a grating, off-pitch attempt at singing If I Ain’t Got You. Girl, you have ruined Alicia Keys for me for life. Reading some of the other reviews, it seems like noise is more problematic for rooms with adjoining doors, and while that may be true, I could definitely hear people talking on the other side as well. There is simply little to no sound insulation between the walls.
Now if this were to happen at any other hotel, they would graciously comp at least one night for the inconvenience. I was not offered that. In fact, I was not offered anything. When pressed, the front desk had to call the manager, at which point I was offered a refund of 5000 points to my Hyatt account. You can keep your pity offer to yourself. For reference, the first night was booked with 23000 points. The fact that this hotel is so poorly maintained, with an I-don’t-know-what-hospitality-means staff, and a manager that loves to pinch pennies, the entire business just screams CHEAP on all accounts, and it shows. And hey, Craig Haas, Mr. General Manager, I saw your generic, AI-written reply to my Google review, so I’m leaving another one here in case you decide to grow a pair and actually reach out to me directly. Ultimately though, I can say with 100% confidence that no change to the hotel operations will come about as a result of this review. It is an absolute disgrace for this hotel to be classified as an Award Category 5 Hyatt property. Actually, it’s an embarrassment for this property to be a Hyatt at all.
