I absolutely loved this hotel. This hotel has absolutely stunning views, excellent crew, outstanding location, and enthralling amenities. Gianni, Novotel’s Head of Security, really made the entire trip though. I left multiple items inside the hotel’s lockbox, before checking out. Unfortunately, I didn’t realize they were missing, until I already arrived back home. Luckily, after reaching out to Novotel’s security, I eventually got in contact with Novotel’s Head of Security, Gianni. Gianni ensured the items were found, after they confirmed no one reported anything to Novotel’s Lost and Found department, from my room. Immediately after finding those items, Gianni and I figured the logistics out, and devised a solution to quickly ensure those items made it home. Gianni shipped the items back, and updated me throughout the entire process. By the end of the week, Gianni re-united me with my lost belongings! I couldn’t be happier with the level of professionalism, service expertise, and overall dedication, from Gianni, along with the rest of them at Novotel!