My company booked me into this property, after a three-month contract in South America. After a late arrival at the airport, I proceeded to the pickup area per the instructions on the property's webpage. After waiting for forty minutes, the van arrived and it was full. The driver proceeded to tell myself and others that we should have gone to Gate #2 vice Gate #22, as he usually filled his van there (not mentioned by the hotel). Hearing this, there was mass disappointment, as the vans only come once every half hour (they have multiple vans, they just use one at night). I then called the main number for the hotel and was told I could leave a text message. I did this while waiting for another van at Gate #2. When I received my response, I was told to go to a completely new location, adding another ten minutes' walk with all my luggage. I decided to take a cab. When I arrived, I let Marcus (Night Mgr) know what happened. He said he would investigate it (i.e. brush it under the rug). I'd go on to describe the hookers in the lobby, the torn upholstery in the dining room, and the lack of customer service, but I believe I've said enough. My company books me into places like this, I don't come by choice.