Woof. Don’t stay here. From the poor shuttle experience to the extremely frustrating experience with the concierge I feel absolutely swindled for paying $300 (!!) for their “sail away” package.
For one, they didn’t tell me what it included. I luckily saw online that if included breakfast (which is nowhere close to being worth $28 if you’re considering) nor the details of the hotel shuttle. The “free bottled water”was also not mentioned, not to be confused with the $8 water in the room (glad I asked).
Most people book a package to eliminate some of the stress of planning. Not here… they didn’t know where to send me for my cruise shuttle pick up but landed on concierge. The man at the concierge brushed me off and after 10 minutes of back and forth he sent me back to main desk. He had kept trying to tell me about Amazon packages and I said multiple times “no, sail
Away package” and it got me nowhere.
The manager came over and told him what I’d meant and the concierge didn’t apologize he just shoved the form at me. I’d shown him my booking info, the byline of “cruise package” and he was so gruff it didn’t even register. He just kept saying “you’re not on the list”. If there is a language barrier that is fine, but refusing to listen and wasting my time for 10 minutes is pretty poor customer service.
They didn’t have my info at breakfast either so that was another ordeal and phone call to make sure I wasn’t charged. Food was worse than a hospital cafeteria and hardly any healthy or fresh options other than an omelet station.
The hotel itself is dated, worn, and as others have mentioned under major construction. It’s also not walkable nor close to anything other than chains.
Finally, as I merely walked up to the concierge to ask a question the same man immediately shooed me away and told me “outside”! Regarding the shuttle. Again, customer service is absolutely nonexistent. I cannot wait be on the open sea and far away from these bad vibes.
