Haitian employees have completely taken over this hotels housekeeping which made a very scary experience. Simple services they cannot understand such as when you ask for water, ice, or towels. The front desk staff professional, except the overnight lady who liked to hide in the back room (dark hair, bulky jewelry, thin). I communicated multiple times to the front desk to tell housekeeping I am waiting for my room move to be ready, yet an aggressive male Haitian employee knocks on my door to tell me "you need to leave it's check out time". He didn't understand english he only understood his simple phrase, so i said call the front desk and closed the door and called the front desk. Its bad enough everyone speaks Spanish in miami, now it's officially third world. Stop hiring people who don't speak English, it makes guests frustrated because simple requests cannot be completed and it also makes guests feel very very very unsafe; never in my life staying at many hotels have i been treated like that at checkout or a room move. Also bell staff, the Haitians, they pretend to understand the conversation they initiated yet always ended up awkward because they speak broken English. Strange just tried to avoid them but they always talked to me. Food in surrounding areas mostly overpriced and poorly executed. Also when you ask in English can I get food to go, the hostesses don't speak English and cannot answer that simple question or where is the bathroom. Its wild how bad miami has become. Hire english speaking Americans and stop giving people work permits or hiring illegal staff who suck at their job because they cannot speak, read, or write English. Also housekeeping, they slam doors all day and maybe take their cell phones away they do not have enough common sense to mute their phones. Very difficult to nap with the loud staff.