Here is a polished public review version—clear, credible, and firm, without sounding emotional or exaggerated. This works well for Google, TripAdvisor, or Yelp.
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I booked my stay at Eden Roc two months in advance to celebrate my 60th birthday. While the property is beautiful, the service was deeply disappointing and far below what one expects from a luxury hotel at this price point.
I am very familiar with high-end hospitality, having stayed at properties such as the Mandarin Oriental, Ritz-Carlton, Delano, and Loews. Unfortunately, Eden Roc was the worst luxury hotel experience I have had.
There were a few bright spots—the bellman, Noe, was exceptional and truly accommodating, and the front desk receptionist was kind and professional. However, these positives were overshadowed by consistent service failures throughout my stay.
Housekeeping was poor, nighttime staff was unprofessional, and the spa experience was unacceptable for what I paid. I had a 10:00 a.m. spa appointment and was instructed to arrive early, only to find the spa closed. It did not open until about 20 minutes later, and I was escorted through the back, which set a very negative tone from the start.
Dinner at Nobu offered excellent food, but the service was shockingly slow. My dinner lasted three hours and forty minutes. The waitress took over 20 minutes to take my order, got my appetizer wrong, and service remained inefficient throughout the meal.
Back in my room, I requested champagne glasses. After six phone calls, a personal trip downstairs, and one hour and fifteen minutes later, they finally arrived. I also requested additional bubble bath for another bath, which never came.
For a hotel that markets itself as luxury, this level of service is unacceptable. I reached out to management to express my concerns and never received a response. This was meant to be a milestone celebration, and instead it was overshadowed by poor service. I would not return.
