As a Tourism Professional, I Am Absolutely Appalled by This Hotel. Avoid It.
The irony of being in Miami for an international tourism conference, where hospitality excellence is at the center of everything we discuss, only to stay at a hotel that represents everything wrong with the hospitality industry is almost laughable.
I operate in the tourism industry myself, and I understand the challenges of running a hospitality business. I am particularly patient with smaller establishments because I know firsthand how demanding this industry can be. But there is a difference between a business experiencing operational challenges and one displaying a complete disregard for its paying guests.
Let me give you an example of the astonishing level of incompetence I've experienced here.
I arrived for breakfast at 9:01 AM. It is now 9:57 AM, and I am STILL waiting for my food. I have a professional conference beginning at 10:00 AM.
It took approximately 20 minutes just for someone to take my order. When I finally questioned why breakfast was taking nearly an hour, the response I received was essentially, "Well, there's nothing I can do about it."
No apology. No attempt to resolve the situation. No urgency. Just breathtaking indifference.
And unfortunately, breakfast is only part of the problem.
The cleanliness of this property leaves serious questions about its standards. The general attitude among the staff is one of complete disinterest in guest satisfaction. It feels as though hospitality ends the moment your payment clears.
The one exception deserves recognition: Jesus, who assisted me during check-in. He was professional and courteous, and I genuinely appreciated that interaction. Unfortunately, his professionalism stands in stark contrast to the rest of my experience.
As someone who sends travelers to hotels and hospitality establishments professionally, I evaluate properties not just as a guest but through the lens of someone whose own reputation depends on the quality of accommodations recommended to clients.
I would NEVER knowingly send one of my guests to a property operating at this standard.
What makes this particularly frustrating is that hospitality is not fundamentally about luxury, expensive furniture, or elaborate amenities. It is about respect, cleanliness, communication, accountability, and making guests feel valued.
These are the absolute basics. And this establishment has managed to fall short of them.
I rarely write reviews this strongly because I understand how much they can affect a business. But guests deserve to know what they are paying for, and management needs to understand that collecting payment is not the same thing as delivering hospitality.
My recommendation? Spend your hard-earned money somewhere that actually respects your time, your comfort, and your business.
I cannot emphasize strongly enough how disappointing this experience has been.
Absolutely unacceptable. I do not recommend this hotel.