NOT RECOMENDED there is so much better on south beach! this Hotel claims to be a 5 star and pictures look lovely but in reality DATED AND OVERPRICED.
NOISY ROOM, CARS BEEPING MOST OF THE NIGHT, PIPES SO LOUD WAS A JOKE!
TV did not work, Aircon did not work (moved room and was the same still no aircon or TV working)
NO utensils, plates or cutlery in kitchenette. (but overprice drinks and snacks filling the fridge and side)
NO maid service,
NO towels (had to request) then dirty ones piling up in bathroom, bin overflowing, got in un-made bed every night with a EXTRA $153.90 service charge (resort fee) paid at check out and a $600 hold put on your card on arriva, I do blame the travel company I used as well as I should have be told of these fee's when booking and have been told when staying previously but have also had them included in other previous bookings at south beach.
When asking part of the service charge (resort fee) is the compementary prosecco on arrival, free internet, free coffee from 7-10am (but obviously hidden) ???? how is this complementary???
Also resort fee is for: Poolside chairs, kayaks & paddle boards (but not in hotel) , fitness centre, fitness classes, 2 hour bike ride, bellman/concierge, business services, wall street journal, (avarage age is over 60's so many not using any of this)
WE USE NONE OF THESE BUT HAD THE COMPLEMENTARY PROSECCO AND COMPLEMENTARY WIFI SO HAD TO PAY (BUT I MUST BE STUPID AS I THOUGHT COMPLEMENTARY WAS FREE)
So called free coffee we was told in restaurant from 7-10am was non-existant and found on last day on level 3 next to lift outside spa!!!
This was overpriced and have stayed in a lot better.
We stayed in a 3 star when returning from our cruise which was so much better service and even had 24 hour coffee and hot drinks 24 hours a day !!