Experience la dolce vita — the sweet life — at Loews Portofino Bay at Universal Orlando. Set on a stunning harbour, prepare to be transported to the charming, picturesque Italian seaside and cobblestoned streets. Sit and enjoy the views over the glistening harbour waters while sipping on a coffee. Taste traditional Italian food in one of the many restaurants. And, when the sun’s shining, jump into one of the pools to cool off. The parks are only a water taxi or shuttle bus away, and you’ll benefit from amazing extras such as FREE** Universal Express Unlimited ride access, allowing you to skip the regular lines in Universal Studios Florida and Universal’s Islands of Adventure all day (Valid theme park admission required) and Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay.
Amenities
Kids Club
Wheelchair access
Families
Bar
Fitness Centre/Gym
Games Room
Hot tub
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Valet parking
Where is it
Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. A water taxi or shuttle bus is also available to reach all 3 parks and Universal CityWalk. Transfer time from Orlando International Airport: 20 minutes.
Hotel information
750 rooms. All with air-conditioning, 42" flat-screen TV, iPod docking station, coffee maker, safe, iron and board, bathrobes, and hairdryer.
Garden View Rooms are 450 sq ft and have views of the lawns and gardens, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Housekeeping is provided each day, along with an evening turndown service.
Bay View Rooms are 450 sq ft and overlook the piazza and scenic harbour, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Deluxe Rooms are 490 sq ft and have views of the villa pool or the beach pool, with a larger living space and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Club Rooms are 490 sq ft and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Despicable Me Kids Suites are large family suites, featuring two bedrooms and a separate kids room with a small table and chair set, wardrobe and TV. With 1 king-size bed in the master bedroom, and twin beds or bunk beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children. (Please note: the children's bedroom only opens into the adult's bedroom).
Club Level Rooms include access to the Portofino Club Lounge, offering the following benefits:
Access to an exclusive Lounge for American buffet breakfast, drinks and afternoon snacks
Access to the exclusive Compass Club Lounge for private breakfast, drinks and afternoon snacks
Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally
Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and CityWalk™. Self-parking $36, Valet parking $45, both plus tax, per day (payable locally, subject to change).Visitors with an Electric Vehicle (EV) or a Plug-In Hybrid Electric Vehicle (PHEV) who use valet parking can now take advantage of a complimentary "electric fill-up" at no extra charge.
Bice Ristorante (Italian cuisine, open for dinner). Mama Della's Ristorante (Italian food, open for dinner). Trattoria del Porto (Italian with a modern twist, open for breakfast, lunch and dinner). Sal's Market Deli (pizza, sandwiches and deli items, open for lunch and dinner). Splendido Bar and Grill^ (poolside dining). Gelateria (breakfast items, ice cream and milkshakes). Starbucks®. The Thirsty Fish (harbourside bar with evening entertainment on select nights). 24-hour room service*.
'Musica della Notte' (Music of the Night), an evening musical celebration at the Harbour Piazza.
Beach pool with water-slide, a sandy beach, adjacent children's pool, poolside games, 2 hot tubs and private cabanas*. Villa pool with private cabanas*. Hillside pool (quiet pool). Kids' camp* (reservations required), Fitness centre with hot tub, sauna and steam rooms*. Games room*.
Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up call from one of your favourite Universal Orlando characters*. Gift and retail shops. Concierge. Complimentary WiFi. Universal Vacation Planning Centre.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.
2 nights at all times.
Please note: Due to renovation work, this hotel is currenly only on sale for 2025 departures.
Please note: one person must be 21 years or over in each room to check-in
^ Must be 21+ with a valid photo ID to consume alcoholic beverages.
**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.
†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.
Please note: the hotel will be making repairs to the façade of the hotel from June 2023 – June 2025 to maintain the immersive experience of the Italian village. All work will be done during business hours 9am – 6pm. These repairs are being done one section at a time and may be visible to guests. Guests can expect noise from time to time. Thank you for your understanding as the hotel make these repairs to the distinctive environment created for guests. Areas where repairs are in progress may be visible to guests, depending on the location of their room within the hotel. Most common areas of the hotel and food and beverage outlets will remain available for guest use. There may be modifications required in certain areas as work is being completed.
Based on 8669 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5209)
Very good (1665)
Average (816)
Poor (462)
Terrible (517)
Beautiful Hotel and Great Staff
Jul 29, 2025Sandra RRockford, Illinois
We had an amazing stay at this hotel! The property is absolutely beautiful, with stunning grounds and a relaxing atmosphere. The beds were incredibly comfortable, making it easy to get a great night’s sleep. The pools were wonderful—clean, inviting, and perfect for both relaxing and enjoying the sunshine. I would definitely stay here again and…
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We had an amazing stay at this hotel! The property is absolutely beautiful, with stunning grounds and a relaxing atmosphere. The beds were incredibly comfortable, making it easy to get a great night’s sleep. The pools were wonderful—clean, inviting, and perfect for both relaxing and enjoying the sunshine. I would definitely stay here again and highly recommend it to anyone looking for a peaceful and comfortable getaway!
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Top Notch
Jul 24, 2025Amanda G
This is our fourth consecutive year in Orlando and our first stay at The Portofino. The staff are wonderfully friendly (special mention for Kelly on reception), the rooms are large and spotless, the pools are fantastic, with a choice of a more ‘active’ pool or a quieter, Italian themed pool area. Both with lounger service so you barely have to…
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This is our fourth consecutive year in Orlando and our first stay at The Portofino. The staff are wonderfully friendly (special mention for Kelly on reception), the rooms are large and spotless, the pools are fantastic, with a choice of a more ‘active’ pool or a quieter, Italian themed pool area. Both with lounger service so you barely have to move! Early park access is great and the regular boat transfers to the Universal parks ran all day until late and were seamless. All in all a brilliant trip. Would highly recommend.
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Jul 21, 2025nicke349Sidcup, United Kingdom
Having previously stayed at the Portofino in the past and loving its convenience for the parks, early entry and express ticket upgrades we decided to stay again.
We booked a room that had a harbour view for three nights which on first viewing was lovely. The first day we got up early and left early but on the second morning I decided to sit on the…
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Having previously stayed at the Portofino in the past and loving its convenience for the parks, early entry and express ticket upgrades we decided to stay again.
We booked a room that had a harbour view for three nights which on first viewing was lovely. The first day we got up early and left early but on the second morning I decided to sit on the patio area to have a coffee. Unfortunately I was unable to do this because I noticed the resident rats first and then the droppings.
Seeing three rats together and clearly comfortable in their environment right outside our patio window clearly meant there was a BIG rat problem and that it must have been an issue for some time.
I escalated this to the front desk via their concierge texting service, but when I finally got through to a non-automated response was in one of the parks.
They eventually offered a room change - which seemed futile considering the amount of nights remaining and the fact that I wasnt even there to move repack and move.
Nothing else was initially offered (I have the screenshots) until I expressed my disgust and asked if they would be informing the young family next door that there was a big issue with rats right outside their room, upon which all I was offered was a waiving of parking.
After that no follow up personal apology or checking-in occurred.
There is no way that the hotel was unaware of the rat issue, the droppings and rats must have been seen by cleaners*, maintenance, security and other guests (the room next door seemed abandoned and the grass overgrown adding to this train of thought) and the rats were different sizes and ages suggesting an established family there. So I can’t help but reach the conclusion that as a hotel they were happy to book a family into a room knowing there was an infestation outside there window and a very real possibility of rats entering the room were the doors unknowingly left open.
It also was hugely disappointing and insulting when discovering that after the maintenance/engineer had apparently been round while we were at the parks, the rat crap was left for us to enjoy and the rats were back visiting the next morning...
The Portofino isnt cheap and we paid a lot of money for what was not only a disgusting issue, but a very impersonal approach to dealing with it and the feeling that they knew about the room (someone must of as the photos will demonstrate) but were happy to book a family into it regardless of health and safety issues and regardless of the fact that staying there isnt cheap.
Hopefully you will see from the photos the extent of the problem and why the initial booking into that particular room and subsequent almost disinterested way of dealing with it has left us extremely disappointed and unlikely to ever consider it again.
*maybe the cleaners werent aware as they came after 6pm in the evening which doesnt help when youre back and getting ready for dinner.
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Great Resort and the best benefits!
Jul 20, 2025Gary H
Fantastic resort, can’t speak highly enough of it. My family loved the pools and getting the water taxi every day was lovely. We didn’t eat there but I heard Momma’s restaurant was very good. The Unlimited FastPass’s are worth the money alone, and it is definitely a cheaper way to acquire them! Parking is $36 a night which I think is excessive but…
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Fantastic resort, can’t speak highly enough of it. My family loved the pools and getting the water taxi every day was lovely. We didn’t eat there but I heard Momma’s restaurant was very good. The Unlimited FastPass’s are worth the money alone, and it is definitely a cheaper way to acquire them! Parking is $36 a night which I think is excessive but apart from that, we absolutely loved it!
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A great location and good sized rooms
Jul 19, 2025Al1802Pitlochry, United Kingdom
We loved the location and the rooms - had a great view of the Villa pool and plenty of space. We did have an issue with the pool music playing in the early hours four mornings back to back but the team resolved it and thereafter it was peaceful. Brilliant for accessing the parks and our favourite Universal property so far- feels removed from the…
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We loved the location and the rooms - had a great view of the Villa pool and plenty of space. We did have an issue with the pool music playing in the early hours four mornings back to back but the team resolved it and thereafter it was peaceful. Brilliant for accessing the parks and our favourite Universal property so far- feels removed from the parks and the villa pool is beautiful.
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Beautiful Hotel and Great Staff
