Step inside Virgin Hotels Chicago and find your new favourite space - where the doors are never closed and the minds are always open to surprise and delight. Offering home-from-home comfort, guest rooms are of the utmost importance, divided into two separate areas – a dressing room and sleeping lounge – and packed to the hilt with mod-cons, including complimentary unlimited WiFi. Eating and dining is something you’ll want to make the most of whilst on holiday and at the hotel we’ve got a variety of restaurants to tempt you. Soak up the private members vibe at The Commons Club, home of the hosted cocktail hour or catch your breath over a coffee at TwoZeroThree, a Euro-style coffee house. Stargazers should make a beeline for the Rooftop Bar Cerise and indulge in craft cocktails and small bites. If you want some inspiration for your trip, the hotel app shares locals’ favourites (and allows you to control the thermostat in your room, order room service and more).
Amenities
Wheelchair access
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Spa
Close to City Centre
Where is it
In downtown Chicago, 1 block away from Michigan Avenue with great shopping and restaurants. Close to Chicago Theatre, Millennium Park, Chicago Cultural Center, Theater District, Chicago River and Navy Pier. Transfer time from O'Hare International Airport: 1 hour.
Hotel information
250 rooms. All of which are two-chambered with a dressing room and a sleeping area separated by a sliding door. Facilities include air-conditioning, flat-screen HDTV, telephone, tea/coffee maker, mini-fridge, mini-bar, safe*, hairdryer and iron and board. Chamber Rooms are divided into two separate areas by sliding privacy doors - a dressing room and bedroom - with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.
Grand Chamber Suites are slightly larger, sleeping maximum 2 adults.
Booking Bonus: Virgin
Atlantic Holidays customers receive waived resort fee, saving $25 plus tax, per
room, per day. Applicable to bookings made from 18th Dec 2023.
Valet parking $75 plus tax for 24 hours (payable locally, fee subject to change).
Miss Ricky’s (lunch, brunch and happy hour daily both indoors and al fresco). Cerise (rooftop bar offering cocktails and light bites). Two Zero Three (Euro-style coffee bar by day, wine bar by night).
Live music nights at Cerise rooftop bar. DJ sets on Miss Ricky's patio on Fridays and Saturdays.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Please note: There must be somebody age 21+ on the reservation in order to check-in at this hotel.
Based on 3834 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (3003)
Very good (521)
Average (178)
Poor (80)
Terrible (53)
Disappointed
Jul 1, 2025JaynieT1963Bromsgrove, United Kingdom
We had to change rooms as there was no blind at one of the windows and a spotlight from the car park opposite was shining straight into our room. The change was handled very well but the rooms are very tired and the mattresses too. Very soft and not very comfortable. The carpet was stained and dirty.
Not what we expected from a Virgin Hotel.…
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We had to change rooms as there was no blind at one of the windows and a spotlight from the car park opposite was shining straight into our room. The change was handled very well but the rooms are very tired and the mattresses too. Very soft and not very comfortable. The carpet was stained and dirty.
Not what we expected from a Virgin Hotel. Would not stay again at this hotel in Chicago.
The staff are lovely and the location is great, but expect more from Virgin
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Good, but not for everyone
Jun 28, 2025Qrainey_04
I was in town for a huge, national conference and Virgin was one of the conference hotels. The room itself was fine— well decorated, clean, but a bit compact.
The main pro of this property is also its biggest con—location. Because of where it is located (within 1 block of the train), I could barely sleep because of the noise from the train.…
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I was in town for a huge, national conference and Virgin was one of the conference hotels. The room itself was fine— well decorated, clean, but a bit compact.
The main pro of this property is also its biggest con—location. Because of where it is located (within 1 block of the train), I could barely sleep because of the noise from the train. Please consider this if you are there on business and need to get up early.
The other big con was the crowd. There was a huge crowd of young people (20s) in the lobby at all times. Apparently, this hotel hosts lots of parties. For reference, I’m in my early 40s, so I prefer a more, calm and classy vibe. This hotel seemed to be the turn up spot. Not a bad thing, just not my crowd.
I did try the cafe and the barista was very kind and friendly. My matcha was pretty good. The rooftop was the highlight. Amazing view of the city! And the crowd here seemed a bit more mature.
Overall, not a bad hotel or experience, just not for me. It’s definitely for a younger crowd, not mature, business professionals.
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Very pleased
Jun 28, 2025Teri_0951Orlando, Florida
Great location! We were near restaurants, stores, the el, the river, could walk to anything we needed. The rooms were clean and comfortable. Great customer service. I'd be happy to stay there again.
June 2025 Virgin Hotel Stay
Jun 26, 2025James H
We recently stayed at this hotel and overall had a wonderful experience. The location is excellent; right in the heart of the city with easy access to popular attractions, dining, and public transportation. The property itself is beautifully maintained, clean, and stylish, with a great atmosphere throughout.
The staff were consistently warm,…
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We recently stayed at this hotel and overall had a wonderful experience. The location is excellent; right in the heart of the city with easy access to popular attractions, dining, and public transportation. The property itself is beautifully maintained, clean, and stylish, with a great atmosphere throughout.
The staff were consistently warm, welcoming, and professional. From check-in to check-out, every interaction we had was positive and accommodating. We also really enjoyed our breakfast at Miss Ricky’s; the food was fresh and the service was prompt and friendly.
While we did encounter a couple of issues during our stay, they were addressed privately with the hotel. These didn’t take away from our overall positive impression of the hotel.
We would consider staying here again and recommend it to anyone looking for a well-located, well-kept hotel with a great staff and inviting atmosphere.
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This beautiful hotel is in perfect location to tour the city of Chicago, which made our visit unforgettable
Jun 25, 2025Steve J
This beautiful hotel is in perfect location to tour the city of Chicago, which made our visit unforgettable. Hotel was very accommodating to all of our needs from dropping bags early to visiting the roof top for beautiful photos. We will definitely visit again..
Disappointed
