Virgin Hotels Chicago

Chicago, USA

Star rating

Cerise
Chamber Room, Virgin Hotel, Chicago, East Coast, USA
Cerise
Grand Chamber King
Grand Chamber 2 Double
Miss Ricky's
Chamber King
Two ZeroThree
Cerise
Grand Chamber Suite
Cerise
Cerise
Chamber Room, Virgin Hotel, Chicago, East Coast, USA
Cerise
Grand Chamber King
Grand Chamber 2 Double
Miss Ricky's
Chamber King
Two ZeroThree
Cerise
Grand Chamber Suite
Cerise

The hotel

Step inside Virgin Hotels Chicago and find your new favourite space - where the doors are never closed and the minds are always open to surprise and delight. Offering home-from-home comfort, guest rooms are of the utmost importance, divided into two separate areas – a dressing room and sleeping lounge – and packed to the hilt with mod-cons, including complimentary unlimited WiFi. Eating and dining is something you’ll want to make the most of whilst on holiday and at the hotel we’ve got a variety of restaurants to tempt you. Soak up the private members vibe at The Commons Club, home of the hosted cocktail hour or catch your breath over a coffee at TwoZeroThree, a Euro-style coffee house. Stargazers should make a beeline for the Rooftop Bar Cerise and indulge in craft cocktails and small bites. If you want some inspiration for your trip, the hotel app shares locals’ favourites (and allows you to control the thermostat in your room, order room service and more).   


The Resort  fee is waived for Virgin Atlantic Holidays' guests, saving $25 plus tax per room, per night (payable locally, fee subject to change.

Amenities

  • Wheelchair access
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Close to City Centre

Where is it

In downtown Chicago, 1 block away from Michigan Avenue with great shopping and restaurants. Close to Chicago Theatre, Millennium Park, Chicago Cultural Center, Theater District, Chicago River and Navy Pier. Transfer time from O'Hare International Airport: 1 hour.

Hotel information

250 rooms. All of which are two-chambered with a dressing room and a sleeping area separated by a sliding door. Facilities include air-conditioning, flat-screen HDTV, telephone, tea/coffee maker, mini-fridge, mini-bar, safe*, hairdryer and iron and board. Chamber Rooms are divided into two separate areas by sliding privacy doors - a dressing room and bedroom - with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Grand Chamber Suites are slightly larger, sleeping maximum 2 adults.

  • Booking Bonus: Virgin Atlantic Holidays customers receive waived resort fee, saving $25 plus tax, per room, per day. Applicable to bookings made from 18th Dec 2023.

Valet parking $75 plus tax for 24 hours (payable locally, fee subject to change).

Miss Ricky’s (lunch, brunch and happy hour daily both indoors and al fresco). Cerise (rooftop bar offering cocktails and light bites). Two Zero Three (Euro-style coffee bar by day, wine bar by night).

Live music nights at Cerise rooftop bar. DJ sets on Miss Ricky's patio on Fridays and Saturdays.

24 hour fitness centre.

24-hour room service*. Complimentary WiFi. Concierge. 

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Please note: There must be somebody age 21+ on the reservation in order to check-in at this hotel. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3052)
  • Very good (531)
  • Average (183)
  • Poor (82)
  • Terrible (55)
Image of the Tripadvisor rating Great service

Aug 29, 2025 Abbysville_2022

Our experience was great. We were in town for my sister’s bday. We were both born in Chicago and hadn’t been back in many years. DeAndre was so welcoming and helped us with our luggage. Would recommend!
Image of the Tripadvisor rating Excellent hospitality and experience.

Aug 25, 2025 Capellan Alex S

Went to Chicago to celebrate my 60th birthday with my two brothers. What an excellent experience. The hotel was very comfortable and close to absolutely everything I love to do. The riverwalk, downtown, night life, restaurants, and not to mention Wrigley Field and Soldier Field as I am a huge fan since I grew up on the north side of Chicago. … Read more
Went to Chicago to celebrate my 60th birthday with my two brothers. What an excellent experience. The hotel was very comfortable and close to absolutely everything I love to do. The riverwalk, downtown, night life, restaurants, and not to mention Wrigley Field and Soldier Field as I am a huge fan since I grew up on the north side of Chicago. Olga at the front desk was a huge help with all her recommendations on restaurants and gift shops, not to mention the daily friendly smile she greeted us with each day. I highly recommend this hotel. Read less
Image of the Tripadvisor rating Good people make bad things better

Aug 24, 2025 shane g Chicago, Illinois

Writing this review for Deandre and Jordan at the Virgin Chicago. In summary our rez got mishandled significantly for an important occasion. Won’t go into detail because candidly, management did do their best to do right by us and it’s appreciated. Good times were had in spite of. But BEFORE the solution was found Deandre was the first face the… Read more
Writing this review for Deandre and Jordan at the Virgin Chicago. In summary our rez got mishandled significantly for an important occasion. Won’t go into detail because candidly, management did do their best to do right by us and it’s appreciated. Good times were had in spite of. But BEFORE the solution was found Deandre was the first face the first impression and it was charismatic, professional, friendly and very helpful. Jordan was at the desk and held it together as my wife “unleashed the hounds” nothing out of hand but she was justifiably frustrated. Jordan managed to calm her by expressing empathy and a determination to right a wrong. It was THESE TWO that saved the experience of a birthday celebration months in the making. Life comes with surprises and disappointments- refreshing that someone in HR secured team members who understand customer service. Well played guys. I had a phenomenal birthday! The staff on the roof were extremely accommodating and all parties enjoyed the night. Read less
Image of the Tripadvisor rating amazing experience with chad the concierge

Aug 23, 2025 Clay K

Chad is the best !!!! I had a wonderful time, and he is fantastic at what he does. One of the best concierges I’ve ever come across at a hotel. He kept a professional in every sense of the word and was able to accommodate me with an incredible personality and help me navigate my way around Chicago.
Image of the Tripadvisor rating Beware of resort fee and don’t expect any Amex benefits at this property

Aug 22, 2025 Grant S

We stayed here for the weekend and had many problems throughout our stay. The water temperature in the shower would go from ice cold to scalding hot so every shower was very uncomfortable. The mini bar has a good variety but make sure to check the expiration dates because one of the beers I had was expired for 2 years and a San Pellegrino was… Read more
We stayed here for the weekend and had many problems throughout our stay. The water temperature in the shower would go from ice cold to scalding hot so every shower was very uncomfortable. The mini bar has a good variety but make sure to check the expiration dates because one of the beers I had was expired for 2 years and a San Pellegrino was expired for a month or so. We booked through Amex since it is part of their hotel collection; we got an early check in and the property credit to spend, which we did at the rooftop bar (more of a club than a nice place to relax and have a drink). We did not get a room upgrade or a late checkout, and that was the first time we haven’t at a Hotel Collection property. I know they’re on an as-available basis but something to note. Lastly, BEWARE of the resort credit. It was $30/night and nobody told us about it during check in, and there were several benefits that weren’t communicated to us that would have been nice to know about. The location is alright in the north part of The Loop, but we won’t be staying here again. Read less