Caption by Hyatt Memphis

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Rooms with bold graphics, repurposed materials, and modern amenities, including air conditioning, 55” flat-screen TV, KenetMD bathroom toiletries, mini fridge, hairdryer, rain shower, blackout curtains, iron and ironing board, and safe.

Standard Rooms have city views, and 2 double beds, sleping maximum 4 people.

River View rooms have either 1 king size bed or 2 double beds, sleeping maximum 4 people.

Deluxe Rooms are larger in size, with city views and 1 king-size bed, sleeping maximum 2 people.

Corner Rooms have oversized windows with river or city views, and either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

River View Suites offer unobstructed river views from the private balcony, and feature a separate living area, expansive bathroom and bedroom with 1 king-size bed, sleeping maximum 2 people.

Made the best of it

Sep 1, 2025 Nigiel A

Really only a few complaints overall stay was good bathroom shower could have been clean a little better bottom of shower had black stuff around it but we wear shower shoes and sanitized it kleenex box was about empty it appeared that some was pulled out in they was stuffed back in so we did not used them room was very small look nothing like… Read more

Futuristic

Aug 27, 2025 653nidhinp

The rooms provided a futuristic ambiance. The rooftop restaurant was quite pleasant. The pool was also remarkable. Valet parking was conveniently offered.

Great Hotel

Aug 26, 2025 littlemoomin1 Salisbury, United Kingdom

I stayed for a week recently for Elvis week. I loved the Hotel. The room was spacious. the bathroom excellent and the bedding and bed really comfortable. The staff were extremely helpful. I felt totally safe here. No one could use the elevator without using the hotel key card. The hotel is in an excellent location. My flight was cancelled so I phoned from the airport, and the staff member said come back here and even gave me the same room I'd stayed in for the previous week. As an older woman travelling alone being abandoned at the airport at night was not ideal, but the hotel staff were so helpful even booking a taxi for the next morning so I could return to the airport. I received my security deposit back in a timely fashion. I see some people complained that they had to walk through to the reception in the Hyett. This took a few minuets and was no great hardship. I recommend this hotel and it's where I will be staying when I return to Memphis in the future Read less

A failed development. A failed stay. Lesson learned.

Aug 13, 2025 JamesE339 New York City, New York

Probably my most disappointing Hyatt experience in years. I was looking forward to trying this newer Hyatt property, and my first experience at a Caption hotel. I pulled up to the address of the Caption, and found the beautiful Valet courtyard permanently closed off. I pulled around to the “main entrance on other side“ as directed by the signage. I waited, and waited… And no one appeared. I was right in front of the lobby. Finally I saw a Valet walk by and he directed me to go to the other hotel to check in and use Valet at The Centric hotel next door? Confusing? Am I a total idiot? Two Hotels are marketed independently, with two addresses on two differing streets… But I’m supposed to know through osmosis that I check into the other Hotel. ? Nothing on my reservation dictated this. Then the valet experience. Awful! You don’t receive a ticket, this is one of the newer services that sends you a text receipt . It’s not immediate. I was told it would “arrive in half an hour to 90 minutes“ as I handed off my keys with no receipt for my vehicle . I’m to assume it will come. It did not, and four hours later I go down to Valet to inquire, I’m told there was probably just a back up in the system. It would be coming shortly. The next morning, still nothing. I don’t like the system, and legally I don’t agree with not having any sort of receipt for handing over the keys to my car upon drop off. Sloppy. I checked in at a small, cluttered front desk, was handed a key to my room next door. I walked down a corridor to the connected Caption hotel to a large ‘fun’ lobby that featured a huge closed bar, closed exterior beer garden, closed pizza cafe, closed reception. In short, a morgue like Lobby with no life. My room was ‘cute’ but tiny. The small table was insufficient to work on. The chairs miserably uncomfortable. The seating blocked by the TV . Small. Something is wrong here. This concept has failed and management has failed with the transition. Close the Caption, remove the signage… make it an Annex tower to the Centric… and pull the remains of what ‘was’ out of the lobby. My stay was a total FAIL! Manager was nice and called me, but it really guest help. The property is obviously troubled. Read less

If give them another chance but this stay was poor experience

Aug 4, 2025 Jonathan M

Staff was friendly but left more to be desired in customer service and effective service. Wanted to be helpful but weren't helpful in the end.

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