Upon arrival, we were greeted and checked in quickly. We were given an overview of the hotel layout and the hours for the amenities, but when we asked about transportation and a few other needs, the staff member was not very helpful. In the end, we Ubered back and forth to Pearl Harbor, Diamond Head Crater Trail, and the Honolulu (HNL) airport.
The location was excellent and made it easy to walk to all types of shopping, from high-end stores like Prada and Gucci to local shops with Hawaiian dresses and souvenirs. Beach access was also just a couple of blocks away.
The lobby includes a bar with TVs, a quick mart serving Starbucks coffee, and a full-service restaurant with a breakfast buffet (see pic). Pool and beach towels are also available nearby with your room key (see pic).
The room was everything we needed. The bed was very, very comfortable with white plush linens and plenty of pillows. I would definitely recommend booking the ocean view, as it is well worth it if you have time to open the curtains and enjoy it. The balcony is part of the room (see pic) and stays sunny all afternoon until sunset.
The TV gave us trouble with the screen several times, but turning it off and back on usually fixed it. The bathroom has windows that open into the room, but the blinds close easily for privacy. Our shower leaked onto the bathroom floor, so we needed extra towels. Housekeeping was very friendly and available whenever we had requests, and I especially appreciated being able to find them on the floor throughout the day.
Checkout was seamless, with our bill sent by email.