I have a love/hate relationship with this property. I stayed here for 3 nights arriving on 12/15/2025. This is my second visit to this property.
What keeps me coming back is the beautiful view from the balcony of the room.
Everything else, I don't know.
Check-in on 12/15/2025 was a nightmare. I know that early check-in is not encouraged; however, the front desk needs to be trained to better handle certain situations. I arrived at 1:15PM. I politely asked at the front desk if a room may be available. As a matter of fact, the room that I was assigned to was available; however, the front desk agent said "No, it is two hours too early -- management doesn't allow us to do that".
I went up and sat at the pool for two hours. I returned at 2:45PM and waited 25 minutes to check-in with only 1 person in front of me. There was one person pulling from the priority line, one from the general line and one from both lines. The priority person kept disappearing into the back office after playing around with tickets in a binder. She did this for 15 minutes, while I was waiting in the priority line and meanwhile the general person kept taking people from the general line. The 9 people behind me were served before me.
So, now that I waited 25 minutes -- I got my keys, only to be given the wrong keys. Thankfully, someone from the front desk ran up after I called to complain from the text message on the app.
This hotel is old, no doubt about it. They keep trying to put "lipstick on a pig". It is and isn't working. Both. The bed was fabulous, comfortable and cozy. The other furniture is my room has seen better days and is falling apart in many areas. The air conditioning vent leaks, a lot -- even though I kept the balcony door closed at all times. The toilet keeps running. During my stay, I made a maintenance request and someone came up only to tell me they couldn't do anything about it.
But, that view. That ocean side view from the 33rd floor is beautiful. I wish they could do a full update of the hotel. It has the potential to be gorgeous. I also hope that they buy the parking lot along Kuhio in front of it. I would hate for someone to swoop in and buy that parking lot, only to build a massive high rise blocking all of the views.
Please, please-- why does your front desk act the way they do?
