My wife and I stayed at the Alohilani Resort Waikiki Beach in April, and I would like to take a moment to recognize several employees who truly stood out and made our stay special.
Helen from Housekeeping was wonderful. She was kind, friendly, professional, and always willing to help. Her positive attitude and attention to detail were greatly appreciated.
I would also like to recognize Eston at the Front Desk, who was extremely helpful, professional, and welcoming. He made us feel like valued guests and was always willing to assist.
A very special thank-you goes to Cathrine, Chris, and Cyrus from Bell Services. All three were exceptional—friendly, courteous, professional, and genuinely helpful. They consistently went above and beyond and represented the resort extremely well.
These employees deserve the highest recognition possible. They are a credit to the resort, and their excellent service should not go unnoticed.
Unfortunately, I cannot say the same about our experience with management. Communication with management was close to nonexistent, and we received essentially no support whatsoever when we needed assistance. This was very disappointing, especially considering how hard the frontline employees worked to make our stay enjoyable.
Overall, I want to make it very clear that the employees I mentioned deserve 5 stars and the highest praise. The management experience, however, was a completely different story. I hope the resort recognizes these outstanding employees and also takes a serious look at how guest concerns are handled by management.