Overall great stay so far. Amazing views and friendly helpful staff, lots to do here
Aug 3, 2025 Charlenea29 Honolulu, Hawaii
Good stuff first; This is a HUGE hotel, with a total of 7 towers (1-grand waikikian,2-lagoon tower,3-Rainbow Tower, 4-tapa tower, 5-the Alii tower, 6-Diamond Head tower, & Kalia Tower), I listed them in the order of better to
Worse in regards to location & views/room amenities/ipgrades. Each tower has its own pros and cons. We were supposed to…
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Good stuff first; This is a HUGE hotel, with a total of 7 towers (1-grand waikikian,2-lagoon tower,3-Rainbow Tower, 4-tapa tower, 5-the Alii tower, 6-Diamond Head tower, & Kalia Tower), I listed them in the order of better to
Worse in regards to location & views/room amenities/ipgrades. Each tower has its own pros and cons. We were supposed to stay in the Tapa tower but due to being Kamaaina we were supposedly “upgraded” to the rainbow tower because it had a better view, according to the front desk lady (sorry don’t have her name for this one). We went to rainbow tower 617. Pros of that room; awesome view, king bed, had a tub (although smaller than normal), a must for me because I like to take baths when on vacation. Con’s; really old Bed, not very comfortable, small coffee maker, we requested a roll
In bed due to being with our 9 year old. Overall impression. Good but would not get again. We were informed by some staff that the rainbow tower was upgrade from the 18th floor and up, so if you want that tower go for higher floors (get better views/better newer beds, and upgraded room amenities. Some have 2 balconies that’s what we got in our 2nd reservation. I had to go to work and come back but a back to back check option which was offered because of our Hilton honors status. We left our bags on hold and did express checkout for our first 2 night stay. Thinking we would have our room ready any time we came back since normal checking is around 3pm. We came back at 7:30 and our room was not ready, we wanted to shower and get settled for the next 2 nights but had to wait another hour for our room. Amber or Lani gave us a $75 dinning credit which we could use at any hotel store/restaurant/bar including Starbucks. We finally got our room after checking in at front desk (@8pm). While waiting we reserved a table for dinner at Bali’s restaurant, food and service was amazing by the way. The room we were given was on the 19th floor r1929It had two balconies one facing the ocean and view to the super pool area. Bed was very nice and comfortable. Room seemed renovated, and had a sofa bed. Cons: no tub 😕 I was looking forward to my epson salts bath before bed, but this room had a walk in shower instead. The layout was a bit different but overall a very nice corner room. All the staff we dealt with were friendly and helpful. I believe we were “upgraded” each time but would’ve liked to have been able to see the original rooms we were supposed to have in order to know if we were in fact “upgraded”. Next time we come, we will
Know what to ask for. Oh the pools with the slide open at 11am til2pm and the other slide opens from 2-5pm so plan accordingly because if you are close to the main lobby you will have to walk a bit to get to those pools. Those have a hot tub. The super pool does not.
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