It was my partner’s birthday and we both haven’t been to Hawaii so we booked it and took her younger but adult sister with him.
The entrance to get in the hotel is so small making cars lined up for valets, though the valets are quick and great. The hotel’s entrance is of decent size but the locations of their services seem to not be customer-focused. You’ll see first the counter thinking it might be the reception but it is for timeshare. I was assisted by a woman and did not thank me for my Hilton loyalty. We checked in on higher floor. My partner and I had the corner room. I paid for an upgrade for both rooms. It has a long balcony. Unfortunately, the shower cannot be turned off on our 3rd night of six. We were informed by the repairman that someone will come in again to have a look and he cannot guarantee that it will. I asked if we would be provided the same type of room, he told me to call the reception. The reception actually called me, I believe that she was the lady that assisted in obtaining a little cheesecake and a bottle of rose thru Bernardo’s (Mac restaurant’s manager) help. She told me that we will be moved to a lower level room, just two floors down. After packing up and going to our new room, we were in the middle of the hallway, so you can hear people come and go. She also told me that as a part of service recovery, she will take away the resort fee and the parking (which we had, and it was for our last night).
With regards to the 1st room, it’s of decent size, the furnitures still does it purpose but the carpet has seen better days. If you are at least 6 feet tall, be careful not to hit the ceiling of the shower when you’re shampooing since it is low. The second room is worse, one of the bedside drawers is broken. It’s smaller and the balcony is too cramp.
The hotel’s pool is too small for a hotel its size. The buffet is something of a joke, though their fried rice as a side order is a bomb!
Overall, their service recovery could have been better by crediting me back the upgrade to the corner suite. It is only then that you’ll do your service recovery. I had to go to the front desk since when they email me the receipt, it did not make sense.
Could have stayed in a different Hilton instead since this is two blocks away from the beach.
