Hyatt Regency Waikiki Beach Resort & Spa

Dining

The Buffet at Hyatt (open daily for dinner with a range of stations overlooking Waikiki beach, with live nightly music). SHOR (breakfast buffet restaurant). SWIM (poolside restaurant and bar with live music, happy hour, and entertainment daily). Additional dining within Pualeilani Atrium Shops.

Fun and Games

Outdoor swimming pool with poolside cabanas*. StayFit™ fitness centre. Na Ho'ola Spa*. Pualeilani Atrium Shops (more than 60 shops and boutiques within the hotel). Cultural classes and activities including lei making, ukulele and hula.

Handy Stuff

Complimentary WiFi access. Laundry service*. Concierge. Self-parking $55 per night, Valet parking $70 per night (payable locally, fee subject to change). Room service*.

Resort Fees

A resort fee of $52.00 plus Hawai‘i State Excise Tax (4.712%), County Transient Accommodation Tax (3.00%), and State Transient Accommodation Tax (11.00%) applies per room, per day (payable locally and subject to change).

Resort Fees Information

Resort fee includes:- Premium Wi-Fi in guestrooms and public areas - Two (2) re-usable souvenir Hyatt water bottles with water stations on each floor - One re-usable Hyatt Regency Waikīkī tote bag - $4.00 discount on “Biki” bicycle ride-sharing service for up to two people, once per stay - Frozen treats provided poolside - Discounted surfing lessons and rental of beach equipment from Billabong - Daily Resort Interactive Cultural Activities including lei making, hula lessons, and ukulele lessons - GoPro™ usage - Use of beach amenities and chairs - Use of beach toys for children - Long-distance and international calls up to 60 minutes per day - Morning yoga classes - Self-guided local tour of Waikiki via the Shaka Oahu app - One (1) in-room movie rental per stay - StayFit Gym access - House slippers and personal amenity items pre-set in guest room - In-room coffee and tea - Unlimited local and 1-800 telephone calls. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Minimum Stay

4 nights at all times.

Additional Information

*Denotes local charge.

Please note: Virgin Atlantic Holidays has a restriction on under 16s in this hotel, but it is not an adults-only resort.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (4694)
Very good (3025)
Average (1236)
Poor (524)
Terrible (444)

Pool expectations low

Aug 9, 2025 Nat R

Everything was very nice, the pool was the only issue. It was very over crowded and it's very small. I would suggest they either make the pool bigger or make another one for Adults.

Unacceptable Behavior from Front Desk Staff – Very Disappointed

Aug 6, 2025 Elena E

My recent experience at this hotel was incredibly disappointing due to the unprofessional behavior of the front desk staff — particularly a clerk named Joe. I had already checked in and was told my room would be ready shortly, so I waited patiently in the lobby. After 30 minutes had passed, well beyond the stated check-in time of 3:00 PM, I… Read more

My recent experience at this hotel was incredibly disappointing due to the unprofessional behavior of the front desk staff — particularly a clerk named Joe. I had already checked in and was told my room would be ready shortly, so I waited patiently in the lobby. After 30 minutes had passed, well beyond the stated check-in time of 3:00 PM, I politely asked Joe for an update on the status of my room. To my shock, he responded with rudeness and actually screamed at me for simply asking a question. It was completely uncalled for and unprofessional. To make matters worse, when I asked to speak with a manager, she came over but didn’t offer any kind of apology or acknowledgment of Joe’s completely inappropriate behavior. She seemed indifferent to the entire situation, which only added to the frustration. What made the situation even more confusing was that other guests were being checked in while I was being told they were “running behind.” It felt like I was being deliberately ignored or deprioritized without explanation despite having a status with a hotel. This experience left a very bad impression, and unfortunately, it overshadowed the rest of my stay. A front desk sets the tone for any hotel, and when staff act with hostility and management fails to address it, it reflects poorly on the entire operation. I sincerely hope this is addressed internally so future guests aren’t treated this way. Read less

Perfect location and service in paradise

Aug 6, 2025 maribrunson McKinney, Texas

We were looking for a hotel for our family of four along Waikiki beach. We initially chose the Hyatt Regency Waikiki because of its positive reviews, location along Waikiki beach, and the fact that the rooms have queen beds, as opposed to many hotels along the beach that only had full size. In a bustling place like Waikiki, we were pleasantly… Read more

We were looking for a hotel for our family of four along Waikiki beach. We initially chose the Hyatt Regency Waikiki because of its positive reviews, location along Waikiki beach, and the fact that the rooms have queen beds, as opposed to many hotels along the beach that only had full size. In a bustling place like Waikiki, we were pleasantly surprised when we began receiving five-star service the minute we entered the property. From the valet telling us how to get to the check-in counter before we could ask, to the check-in area with friendly and kind staff, dining staff who were friendly and really good at keeping the birds away, and the prompt housekeeping services. We had been island hopping and had recently home from another large property on Big Island, and the difference in service between the two places was wild. The beach chairs to check out were a huge plus for us too! It was so nice being able to check out nice chairs to relax on the beach. I'm assuming this hotel is used to train other hotels' staff. We travel quite a bit, and have never seen that level of service in this tier of hotel. Thank you for the amazing experience! We will be back! Read less

Not the nicest experience

Aug 5, 2025 Mia A

I’ve stayed here several times and I had one of the worst experience this time. First of all I was in the world of Hyatt membership que and the staff helped in at the front desk to check in was really rude. No smile, no greetings and asked me if I’m a member with a stare. Yes I know how to read and I could see that she was judging me by my… Read more

I’ve stayed here several times and I had one of the worst experience this time. First of all I was in the world of Hyatt membership que and the staff helped in at the front desk to check in was really rude. No smile, no greetings and asked me if I’m a member with a stare. Yes I know how to read and I could see that she was judging me by my appearance/age. And they only told us at the check out that there’s water shut down at 11pm-5am. How am I suppose to spend the night without using water………. We’ve stayed at variety of Hyatt groups’ hotels world wide and this is one of the worst one. I highly suggest they have training for all their staffs repetitively to provide better service. Read less

A Letdown We Didn’t Expect at Hyatt Waikiki

Aug 5, 2025 Hannah S

This was our second time staying at the Hyatt Waikiki—both visits were for three weeks with our children. Our first stay, about 15 months ago, was wonderful. Unfortunately, this recent visit was quite the opposite. This time we had access to the Regency Club. One morning while I was getting coffee, a staff member approached me in front of other… Read more

This was our second time staying at the Hyatt Waikiki—both visits were for three weeks with our children. Our first stay, about 15 months ago, was wonderful. Unfortunately, this recent visit was quite the opposite. This time we had access to the Regency Club. One morning while I was getting coffee, a staff member approached me in front of other guests and told me our pass had expired the day before. She stated that we were only allowed one week in the Club and that I needed to go to the front desk. I responded politely, saying there must be a mistake and that I would speak with my husband. To make matters worse, the same staff member then approached the husband of our friends—mistakenly thinking he was my husband—and repeated the same message, further embarrassing me in front of our group. Shortly after, we discovered that all of our room keys and Club access had been deactivated without warning, and we were treated as if we had done something wrong. When my husband went to the front desk, they admitted it was their error—we were in fact entitled to two weeks of Club access—and apologized. However, no offer of compensation or meaningful remedy was provided for the inconvenience and humiliation. The experience left me feeling so uncomfortable that I avoided returning to the Club for the rest of our stay. Sadly, after such a disappointing experience, we will not be returning to this property again. Read less

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