Sheraton Waikiki Beach Resort

Dining

Kai Market, Rum Fire Hawaiian restaurant (lunch and dinner), Edge of Waikiki pool bar and grill. Snack bar.

Entertainment

Regular evening entertainment. Nightly 3D Light Show.

Fun and Games

Adults-only infinity pool. Helumoa Playground featuring 2 oceanfront swimming pools, 2 Jacuzzis, 70 ft waterslide, interactive fountain and poolside cabanas. Spa*. Hula lessons. Lei making. Ukulele lessons. Children’s programme (starting at age 3 months). Fitness centre. Fitness classes.

Handy Stuff

WiFi*. Gift shop. Laundry/dry-cleaning service*. Room service*. Self-parking $45 valet parking $55, plus tax per night (payable locally, subject to change).

Resort Fees

Resort Fee $42.00 plus applicable taxes, per room, per day (payable locally, fee subject to change).

Resort Fees Information

Resort fee includes: - High speed Internet access in guest room and public areas - Daily Yoga (one hour for two guests) - Daily cultural activities - Introduction to StandUp Paddleboarding (15 minutes for two guests) - Complimentary rental of a MiFi (portable high-speed Wi-Fi device) for use around the island (one per room, per stay) - Sea Life Park, buy one, get one free entrance - Unlimited long distance and international telephone calls - Complimentary one day rental of GoPro Camera (one per room, per stay) - Two 500ml bottled waters replenished daily - Adult pool floats (on a first come first served basis) - Complimentary access to RumFire Club - Press Reader Access - access to 5000 newspapers and magazines in multi-language. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Additional Information

*Denotes local charge.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (3706)
Very good (2729)
Average (1087)
Poor (453)
Terrible (422)

At best, average.

Jul 21, 2025 risteardhoward County Meath, Ireland

We are currently staying in this hotel. We had done a lot of planning before our visit and many hotels in Wakiki get average reviews. Given the quantity of tourists here, it appears many hotels can meet the demand for rooms so customer service and continued improvements are not big issues for them. So why do I see this hotel as average: Firstly… Read more

We are currently staying in this hotel. We had done a lot of planning before our visit and many hotels in Wakiki get average reviews. Given the quantity of tourists here, it appears many hotels can meet the demand for rooms so customer service and continued improvements are not big issues for them. So why do I see this hotel as average: Firstly location in Wakiki and view from the hotel is excellent and shops and restaurants are all nearby, however 1. On our first evening, we had booked a room for 3 (myself, wife and dsughter). The room only had one bed. We spoke to reception and were told it would be sorted. A few hours later, we aaginaskwd via the hotel app,and subsequently we contacted reception again. By 9pm, our daughter was asleep on our bed and we ended up with not a great night's sleep. After visiting reception early the next morning it was sorted. I was told a manager wiukd contact us but we are still waiting. So when I say the staff do not really care, we had 4 touch points to get one thing done and were awaiting a fifth touch point but no call from the manager. 2. The hotel allows non guests to wander through its lobby area to access shops etc, however there is no key card security on the lifts so anyone can come up to bedroom floors. 3. They charge an additional tesort fee.... fir, get this, 2 bottles in your room to put water in and to get towels at a very crowded pool. Overall,location is great but as a stand alone hotel,very disappointing. Read less

Dalton saved the day!

Jul 9, 2025 plantheplan

We had a bit of an issue with our “oceanfront” room assigned to us that was definitely not oceanfront. Upon inquiry, I was told the room we were assigned is the only 1 bedroom suite open. This was a huge disappointment, but it appeared there was nothing I could do. Then came Dalton, the friendliest, kindest hotel staff member I’ve ever met. He… Read more

We had a bit of an issue with our “oceanfront” room assigned to us that was definitely not oceanfront. Upon inquiry, I was told the room we were assigned is the only 1 bedroom suite open. This was a huge disappointment, but it appeared there was nothing I could do. Then came Dalton, the friendliest, kindest hotel staff member I’ve ever met. He brought our belonging up to our room, saw I was disappointed, took me down to the front desk to see what else could be changed. With a minimal up-charge, we were placed in a beautiful oceanfront room that was double the size of our booked room category. Dalton is a true gem! Thank you! Read less

Good but one issue

Jul 2, 2025 Serge K

The hotel itself is very nice—clean, well-maintained, and with a great overall atmosphere. However, the pool experience was disappointing. It was always a hassle to find available chairs unless you paid extra, and it seemed like anyone could walk in and take a seat, regardless of whether they were staying at the hotel. It would be much better if… Read more

The hotel itself is very nice—clean, well-maintained, and with a great overall atmosphere. However, the pool experience was disappointing. It was always a hassle to find available chairs unless you paid extra, and it seemed like anyone could walk in and take a seat, regardless of whether they were staying at the hotel. It would be much better if priority for pool seating was given to actual hotel guests. Otherwise, it was a nice hotel. Read less

Thank you, Miss Smith

Jul 2, 2025 I4428URcharlies

Well, we had a rough start to our vacation at another Marriot Bonvoy location and decided to check in at the Sheraton on a Friday morning and boy was it busy. So we waited for our room at the beautiful infinity pool, It was taking a while to get the room. So, I went to ask for a little information and I met a wonderful host, Miss Smith she was… Read more

Well, we had a rough start to our vacation at another Marriot Bonvoy location and decided to check in at the Sheraton on a Friday morning and boy was it busy. So we waited for our room at the beautiful infinity pool, It was taking a while to get the room. So, I went to ask for a little information and I met a wonderful host, Miss Smith she was warm, inviting and charming. She informed me it would be a little less than an hour so waited and came back. Now the good part, as I waited in a small line to speak with her again, I watched a guest with terrible dimers and attitude treating her poorly and she took it with a smile and grace. When I got to the front of the line we spoke, and she was so kind and made our trip amazing with a smile that could light up a room. She suddenly made a room available, she did not have to but I know you give sugar you get sugar I work in customer service and understand things are out of our control. Man, what a room she gave us, and boy did our trip to Hawaii start to turn around for my son's birthday. It was nice to have a friendly face to talk with and get help from through are weekend at the Sheraton. The next morning we were on our way to go swimming on the beautiful beach front of the hotel and we saw Miss Smith again and I wanted to thank her from the bottom of my heart for her kindness, as we walked off she called me back and told me she happen to have a treat for us and gave the family a scoop of ice cream coupon to Baskin Robins in the lobby on the hot morning, what a treat! I just want to make sure she gets credit for being an exceptional ambassador for the Sheraton of Waikiki. Thank you Miss Smith for making the tail end of the trip phenomenal. We cannot wait to come back again without her kindness I do not think we would have decided to return to the island and just keeping going back to Mexico. I look forward to seeing you in the next six months, Miss Smith. Read less

Family fun

Jun 30, 2025 Alen A

Trina and Sandy, were the best welcoming community. So kind and friendly. Best way to start the trip. Looking forward to coming back

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