Sheraton Waikiki Beach Resort

Dining

Kai Market, Rum Fire Hawaiian restaurant (lunch and dinner), Edge of Waikiki pool bar and grill. Snack bar.

Entertainment

Regular evening entertainment. Nightly 3D Light Show.

Fun and Games

Adults-only infinity pool. Helumoa Playground featuring 2 oceanfront swimming pools, 2 Jacuzzis, 70 ft waterslide, interactive fountain and poolside cabanas. Spa*. Hula lessons. Lei making. Ukulele lessons. Children’s programme (starting at age 3 months). Fitness centre. Fitness classes.

Handy Stuff

WiFi*. Gift shop. Laundry/dry-cleaning service*. Room service*. Self-parking $45 valet parking $55, plus tax per night (payable locally, subject to change).

Resort Fees

Resort Fee $42.00 plus applicable taxes, per room, per day (payable locally, fee subject to change).

Resort Fees Information

Resort fee includes: - High speed Internet access in guest room and public areas - Daily Yoga (one hour for two guests) - Daily cultural activities - Introduction to StandUp Paddleboarding (15 minutes for two guests) - Complimentary rental of a MiFi (portable high-speed Wi-Fi device) for use around the island (one per room, per stay) - Sea Life Park, buy one, get one free entrance - Unlimited long distance and international telephone calls - Complimentary one day rental of GoPro Camera (one per room, per stay) - Two 500ml bottled waters replenished daily - Adult pool floats (on a first come first served basis) - Complimentary access to RumFire Club - Press Reader Access - access to 5000 newspapers and magazines in multi-language. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Additional Information

*Denotes local charge.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (3709)
Very good (2731)
Average (1087)
Poor (452)
Terrible (423)

Business trip extended

Aug 2, 2025 Terri G

The rooms were lovely. The services fine. We had the sweetest and best housekeepers. Roger was the best and so kind. Upon checkin we were given a room assignment. Immediately upon entry we could tell this was not the room we reserved and paid for. We felt like they were trying to sneak it by us. All of the items we were told to expect,… Read more

The rooms were lovely. The services fine. We had the sweetest and best housekeepers. Roger was the best and so kind. Upon checkin we were given a room assignment. Immediately upon entry we could tell this was not the room we reserved and paid for. We felt like they were trying to sneak it by us. All of the items we were told to expect, water bottles, robes, etc never materialized. I had to finally ask for the water bottles at the counter and they acted like I was pulling teeth. Even though this is an overall positive review, here are a few notes: I thought it was odd that the only two hot tubs were at the kids pool. The lagoon pool is certainly beautiful, but make no mistake it is a kids pool. So the addition of the hot tubs make no sense here in my opinion. Adding an adult hot tub on property would be nice. Even though the adult pool is crowded, the staff did a great job monitoring people hogging seats. If you can swing it, I’d consider a day or two with a reserved cabana chair. We are at the Rum Fire the first night. Lovely view but incredibly expensive for what we got. I’d stick to some of the restaurants outside of the hotel. It seems as if the concierge service is outsourced. Expect no help other than offering excursions at a charge. I asked about good snorkeling beaches and the rep (Ikota?) told me she didn’t know because she doesn’t swim and doesn’t like the beach. She needs a new job ;) But overall good experience. The Edge pool was the life saver for us. Definitely the best part of the hotel!! So beautiful. The koi pond was also a highlight! Be sure to go during feeding time. Read less

MAHALO convention adventure

Aug 1, 2025 KC C

Sheraton Waikiki was gorgeous. All of the staff were amazing during a large conference. The front desk staff were very pleasant and helpful. The pool and restaurant staff were very helpful when I was trying to local a freind who was not answering their phone. I want to give a special Mahalo to Jingsi. Jingsi was very helpful with my room… Read more

Sheraton Waikiki was gorgeous. All of the staff were amazing during a large conference. The front desk staff were very pleasant and helpful. The pool and restaurant staff were very helpful when I was trying to local a freind who was not answering their phone. I want to give a special Mahalo to Jingsi. Jingsi was very helpful with my room keeping it clean and stocked of essential and comfort items. Thank you Jingsi for everything the past two weeks. Read less

Mahalo, Roger!

Aug 1, 2025 Greg W

Roger was an extremely gracious and professional housekeeper. He welcomed me every day and went above and beyond the call of duty to ensure that I was comfortable and felt at home in Hawai’i. He is the true definition of the aloha spirit!

Great Pools and Shops, Friendly Staff

Aug 1, 2025 Departure37981693380 Lawrenceville, Georgia

Our extended family of 13 stayed at the Sheraton for 7 nights. The pools were the best. They were crowded but we managed to find lounge chairs. The adults loved the Infinity pool ( Kevin served us cold drinks and was very attentive to our needs) while the kids loved the water slide and kiddie pool. We ate one dinner and one breakfast at… Read more

Our extended family of 13 stayed at the Sheraton for 7 nights. The pools were the best. They were crowded but we managed to find lounge chairs. The adults loved the Infinity pool ( Kevin served us cold drinks and was very attentive to our needs) while the kids loved the water slide and kiddie pool. We ate one dinner and one breakfast at Sheraton restaurants. The service was excellent. There wee several quick service places to get a fast breakfast and coffee. Usually the line at these go fairly quickly. My only complaint was how far apart our 4 rooms were. I booked these rooms 9 months prior to our visit and requested 4 rooms near each other. This did not happen. Our rooms were 10, 32, 34 and 65. I called the night before we arrived to make sure this request was met, but all the front desk would tell me was that we were all on the same floor. I was disappointed when I found out how far apart our rooms were. I would recommend signing up early for any resort activities since we waited too long and got locked out of all the activities, especially since the resort fee is fairly hefty. Read less

Jul 22, 2025 RK079 Michigan, United States

“Beautiful room with a beautiful view. Everything was clean in the room and housekeeping did an amazing job cleaning and keeping our towels and coffee stocked up. Loved the adults only infinity pool, but wished there was more seating or a better policy for the seating. There seemed to be people who threw towels over chairs to save spots but then… Read more

“Beautiful room with a beautiful view. Everything was clean in the room and housekeeping did an amazing job cleaning and keeping our towels and coffee stocked up. Loved the adults only infinity pool, but wished there was more seating or a better policy for the seating. There seemed to be people who threw towels over chairs to save spots but then left the pool area. Also, some music playing by the pool would be a nice addition when there’s not live music playing. All the staff we encountered were friendly and helpful including the person who set up our trip to the Polynesian Cultural Center and the Rock-a-Hula. The beach area was small and a little crowded at times but we did find a quieter spot and enjoyed some time swimming in the ocean. The shops and food places inside were great. We enjoyed coffee, ice cream, snacks and drinks. Read less

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