On check-in in unfortunately had an accessibility issue with one room I booked for my mother and grandmother, nor was impressed with the penthouse I had. However, the staff worked tirelessly to help me reshuffle the rooms to make it work. Staff took me around to look at 5-6 available rooms to check their layouts and accessibility. Vince (and other staff) was an incredible help with this whole issue and was continually working for a fix - I can wholeheartedly say that if Vince wasn't there, we would not have enjoyed out stay. I ended up having joined kitchenettes with my family, which was actually fantastic, with tons of space and great views. The staff at reception were very friendly the whole time, even with the difficult staff - big shout out to Ralph as well who could not do enough to help with anything we needed.
The hotel is very well placed, only a 10 minute walk to both shops and 10-15 to beach. 5 minute walk to some AMAZING food trucks as well, which was our dinner for multiple nights!! Vallet parking is a bit pricey at $50 a night, but the cost is in line with nearby hotels so can't really complain. The buffet breakfast is reasonable, although the seating is extremely limited so plan your arrival time carefully!
I will definitely strongly consider staying here again when I next come to Waikiki.
Thank you Vince and the rest of the hotel team for your amazing work!!