We stayed at Hotel La Croix in Honolulu to celebrate our 30th wedding anniversary, and I have to say, the staff was amazing. Ralph, in particular, went above and beyond…he gave us a beautiful tour of the hotel’s history, shared how it was once a pay-by-night motel transformed by two Christian owners, and even drove us to a bus stop when we were heading to Pearl Harbor. Their kindness made a big difference.
That said, the room didn’t quite match the online photos they looked much more upscale than the reality. The hotel smelled a bit stale, though was clean, but the room felt very dated only five hangers, a short hanging post, no drawers to put clothes, only shelves in a small cabinet… we had to ask for a chair just so we both had a place to sit. No pictures on the wall was odd. The TV was on the side of the wall so you couldn’t watch it from the bed. No night stand on one side of the bed so I had to pull a chair to set my phone and water bottle. The bathroom had one sink and no counter space. No door to lock while using the restroom. The shower had a window that couldn’t be covered.
The double balcony was also deceiving…our “ocean view” was actually in the hallway, not from the bed area. The 250.00 add-on breakfast and Monkeypod access felt minimal for the price, just muffins that were cut into 4’s and whole oranges and apples and no real snacks… breakfast was simple… not really a variety. My husband can’t eat eggs and they served French toast twice and fried rice with egg… we asked for alternate but they couldn’t accommodate…. How do have toast/pancakes but no butter, the wait for them to refill the one meat option was lengthy. The room to eat in often didn’t have enough tables to sit at.
We should have requested a refund for the breakfast and monkey pod access.
So, while it was clean and the staff’s warmth was top notch, the room and amenities just didn’t align with the upscale price we were paying. We felt extremely deceived by the fancy website and photos. We will pop in to say hi. But won’t stay here again.