I had extremely disappointing experiences during our stay at Hyatt Regency Waikiki Beach Resort. For a hotel that claims to offer a four-star experience, the lack of consideration for guests, poor cleanliness, and complete absence of meaningful follow-up were unacceptable.
1. Extremely loud event until 2 AM, with absolutely no advance notice
During our stay, the hotel hosted a large, extremely loud event that continued until 2 AM. We were never informed about this event at check-in, and despite traveling with a three-year-old child, we were assigned a room directly facing the event area.
The noise was so unbearable that we couldn't sleep until the event finally ended at 2 AM. When we contacted the hotel, the only solution offered was to move us to another room. However, by that point, it was already 11:30 PM. With a young child and all our belongings, packing everything up and relocating in the middle of the night was simply not a realistic option.
What disappointed me even more was that the hotel never followed up afterward. There was no acknowledgment of the inconvenience, no apology, and no attempt to make things right.
2. Poor food hygiene at a $90-per-person buffet
The hotel's buffet costs approximately $90 per person, yet the quality and hygiene standards were nowhere near what I would expect at that price.
The fruit selection was disappointing, the fruit did not appear fresh, and every time we visited, we noticed numerous fruit flies hovering around the fruit display. It was shocking to see this at a four-star hotel.
My three-year-old was excited to eat some fruit, so we gave him a small portion despite our concerns. Unfortunately, he vomited later that night, which significantly affected his well-being and enjoyment of our family vacation.
We reported the incident to hotel staff, who documented the details and took various notes. And that was it. There was no follow-up, no apology, no explanation, and no offer of compensation or any other resolution.
3. Unacceptable room cleanliness
To make matters worse, the carpet in our room was visibly dirty, and we even found bloodstains on the bedsheets. These are basic cleanliness issues that should never occur at a hotel of this category.
Overall: A complete failure of hospitality and guest care
What frustrated me most was not just the individual problems, but the hotel's response to them. Problems can happen at any property, but a hotel of this caliber should take responsibility, communicate proactively, and make a genuine effort to address serious guest concerns.
This was, without question, the worst experience I have ever had at a four-star hotel. It completely undermined what was supposed to be an enjoyable family vacation.
I will never stay at another Hyatt property again, and I strongly recommend that families, especially those traveling with young children, think twice before booking this hotel.
