I checked into The Ritz-Carlton Residences, Waikiki yesterday as a first-time guest, and the experience was exceptional from the very moment I pulled into the driveway. The lovely staff immediately greeted me, quickly gathered my belongings, and handed me over to another wonderful team member who gave me a brief tour and led me to the property’s beautiful open-air lobby.
At check-in, I was warmly greeted by Mindy, who was absolutely wonderful. She was gracious, professional, and incredibly attentive. She meticulously explained the layout of the property, showed me the two pools, answered all of my questions about dining, and then personally escorted me to my room. Along the way, she gave me fantastic recommendations on what to see and do during my short 36-hour stay.
What really stood out to me was how genuinely attentive Mindy was. During our conversation, I mentioned my love of tea—Rishi Jasmine, to be exact—and that someone had told me I absolutely had to try the banana bread here. She listened, remembered those little details, and made me feel genuinely heard and valued.
Later that day, I met my room attendants, Janice and Juane (please forgive me if I’ve misspelled your names!). They were so warm and friendly and had the most magical energy. They left me some wonderful tea to enjoy at the end of the evening, along with a lovely handwritten note that truly made my day.
This morning, I left early to explore the island, and when I returned, I was greeted by another incredibly thoughtful surprise: a personal note from Mindy, along with the exact tea I had mentioned the day before was my favorite and banana bread to try. My room attendants had also left me more tea and another sweet note.
That level of personalized service is beyond excellent—it is exceptional. The fact that these team members listened to the little things I shared and went out of their way to make me feel special is what makes a stay truly memorable.
I’m actually still on property as I write this review, but I didn’t want to leave without taking a moment to recognize and thank these wonderful individuals for making my stay feel so personal and magical.
The property itself is beautifully appointed. While it isn’t directly on the beach, it’s an easy walk away, and the quality of the accommodations and level of service absolutely make it worth considering.
A huge mahalo to Mindy, Janice, Juane, and the entire team for making my first stay such a special one. I highly recommend The Ritz-Carlton Residences, Waikiki, and I’m already looking forward to coming back! 🌺