Sheraton Princess Kaiulani

Honolulu, Honolulu

Star rating

Tower City Double
City View Room
Princess Pool View Double
Tower Partial Ocean View
Partial Ocean View Balcony
Fitness Centre
Kaiulani Double Room
City View Double
Guest Room
Princess Ocean King
Princess Wing Bathroom
Lobby
Splash Bar
Premier Ocean Room
Tower City Double
City View Room
Princess Pool View Double
Tower Partial Ocean View
Partial Ocean View Balcony
Fitness Centre
Kaiulani Double Room
City View Double
Guest Room
Princess Ocean King
Princess Wing Bathroom
Lobby
Splash Bar
Premier Ocean Room

The hotel

Just steps from the famous Waikiki beach, the Sheraton Princess Kaiulani puts you in the heart of Honolulu so you can surf, dine, and enjoy the sunshine to your hearts content. There’s a huge range of rooms to choose from, be it in the tower or the Kaiulani wing, with ocean views to enjoy from your private balcony. When you’re not out exploring Honolulu, you can chill by the pool or grab a happy hour cocktail at Splash Bar. But if you do want to head out, you’re not far from Honolulu zoo or the Waikiki aquarium, or why not try a hike to Diamond Head, you’ll be rewarded with some stunning coastal views at the top. 

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Safety Deposit Box
  • Swimming Pool
  • Close to Beach

Where is it

In the heart of Honolulu, one block away from Oahu’s famous Waikiki Beach, and within walking distance of some of the area’s best shopping, dining and entertainment. 

Hotel information

1083 modern rooms across 29 floors, all with air-conditioning, flat-screen TV, complimentary WiFi access, hairdryer, tea/coffee-making facilities, mini fridge, iron and ironing board, safe, and bathroom amenities. Guest Rooms have 1 queen-size bed, sleeping maximum 2 people. 

Kaiulani rooms are located in the Kaiulani room, featuring a balcony and 2 double beds, sleeping maximum 4 people. 

City View rooms feature a private balcony and 2 double beds, sleeping maximum 4 people. 

Tower City rooms are located in the Ainahau tower with city views from the balcony, featuring either 1 king-size bed or 2 double beds, sleeping maximum 4 people. 

Princess Pool Rooms are located in the Princess wing, featuring pool views from the balcony, and either 1 king-size bed or 2 double beds, sleeping maximum 4 people. 

Tower Partial Ocean View rooms are located in the Ainahau tower, featuring a private balcony, and either 1 king-size bed or 2 double beds, sleeping maximum 4 people. 

Tower Ocean Rooms are situated in the Ainahau tower, with sea views from the balcony, and either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Princess Ocean Rooms are located in the Princess wing, with ocean views from the balcony, and either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Premier Ocean Rooms are situated in the Ainahau tower, with ocean views from the balcony, and either 1 king-size bed or 2 double beds, sleeping maximum 4 people. 

Splash Bar (casual outdoor dining, open for breakfast, lunch, and dinner). 

Outdoor swimming pool. 24-hour fitness centre. 

Complimentary WiFi access. Laundry service*. Self-parking $45 plus tax per night (payable locally, fee subject to change). Concierge.

This hotel has a resort fee of $42 plus tax per room, per day (payable locally, subject to change).

Resort fee includes: - WiFi Premium Access in Guestrooms and public areas - MiFi Rental - unlimited high-speed wireless on Island (Complimentary rental of 1 MiFi per room per stay). Rental available at the front desk located on the lobby level -  Complimentary one-day rental of GoPro Camera (1 per room per stay). Rental available at the front desk located on the lobby level - Complimentary Surfboard Storage is available at the pool services desk lobby level - Beach Front Yoga, reservations available at the front desk located in the lobby - Yoga Nidra Meditation, reservations available at the front desk located in the lobby - Daily Cultural Activities - lei making, ukulele lessons, hula lessons, and historic tours, reservations available at the front desk located in the lobby. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1143)
  • Very good (1878)
  • Average (1012)
  • Poor (400)
  • Terrible (283)
Image of the Tripadvisor rating Bitten by Bed Bugs + Terrible Customer Service Experience

Aug 10, 2025 Iyana A

I checked into a room at the Sheraton Princess Kaiulani on Friday, August 1st with my mother in law and unfortunately on the 3rd of August she woke up with painful and itchy bites all over wrists. At first we chalked it up to sea lice or maybe even spider bites, but each morning since she has woken up with more clusters of bites in different spots… Read more
I checked into a room at the Sheraton Princess Kaiulani on Friday, August 1st with my mother in law and unfortunately on the 3rd of August she woke up with painful and itchy bites all over wrists. At first we chalked it up to sea lice or maybe even spider bites, but each morning since she has woken up with more clusters of bites in different spots all over her body. Sometimes even waking up early in the morning to use the bathroom, then going back to bed and waking up with new bites! I’m staying in the same room as her, but a different bed and luckily have not gotten any bites. We went to the doctor that’s connected to the hotel (but a separate entity) today and we were surprised to hear that this is only one of many cases that they have seen from this exact hotel. The doctor also confirmed that they were bed bug bites. We were disappointed with the hotels response to the situation. They were not willing to compensate for any of our room expenses (booked for 10 nights), only willing to refund the resort fee (which was only a few hundred dollars) and give us a new room. They also are not taking any precautionary measures such as fumigating the room and even said we could stay in the room still if we wanted to! Not to mention 2/3 managers we spoke to were downright condescending and rude, we didn’t even get as little as an apology or empathy for what happened. I feel incredibly bad for my mother in law who is extremely uncomfortable (itching and burning) and having to medicate at least 3 times a day just to get through the day. Just wanting to inform others who are thinking about staying at this hotel. We are very understanding people and we know that staying at any hotel comes with that risk. However, the way they handled the situation showed us that they don’t take these situations seriously, which im sure will lead to more cases of this nature. Definitely will not be staying here again. This was absolutely unacceptable. Read less
Image of the Tripadvisor rating Not a Great Place for Sleep

Aug 10, 2025 NH G Karlsruhe, Germany

The location is in the heart of Waikiki which has it's pluses and minuses. Convenient walk to many wonderful shops and restaurants, not to mention the beach. However, when trying to sleep, the windows offered little or no protection against the noise of the relentless nightlife outside. Amplified music and voices to all hours of the night despite… Read more
The location is in the heart of Waikiki which has it's pluses and minuses. Convenient walk to many wonderful shops and restaurants, not to mention the beach. However, when trying to sleep, the windows offered little or no protection against the noise of the relentless nightlife outside. Amplified music and voices to all hours of the night despite Waikiki's ordinance that restricts the use of amplified sound systems on sidewalks, particularly between 7:00 PM and 6:00 AM. I guess if you plan to party to the wee hours and sleep until noon it works, but if you need a good night's sleep to be functional in the morning, I'd recommend you look elsewhere. Read less
Image of the Tripadvisor rating I doubt I would stay here again because it was not a nice room-small with no updates.

Aug 8, 2025 wintre2

The portion of the hotel we stayed in was ancient, tiny room and in bad condition. Room looked nothing like the photo on the Marriott website. The 1st floor and lobby/pool area was super nice, but one night we stayed they blocked off the pool for a large conference so no pool access that night. The hallway to our room was old, all white with no… Read more
The portion of the hotel we stayed in was ancient, tiny room and in bad condition. Room looked nothing like the photo on the Marriott website. The 1st floor and lobby/pool area was super nice, but one night we stayed they blocked off the pool for a large conference so no pool access that night. The hallway to our room was old, all white with no wallpaper, not air conditioned and was very hot. The very small room had broken old tile, mold, and extremely hard mattress. No lei at checkin. It was so bad that we left this hotel early and went to a different hotel. Dare I say, it reminded me of an insane asylum on a video game. Read less
Image of the Tripadvisor rating Henry, Guest Experience Manager

Aug 2, 2025 Jack P

HENRY, Guest Experience Manager. Henry was simply fantastic! When I checked into the hotel, I realized I left my phone in the taxi which drove away. Henry created solutions and helped me to track my phone on the computer and contact the taxi driver by pinging my phone. He sat with me for at least an hour, using his calm experience And knowledge. … Read more
HENRY, Guest Experience Manager. Henry was simply fantastic! When I checked into the hotel, I realized I left my phone in the taxi which drove away. Henry created solutions and helped me to track my phone on the computer and contact the taxi driver by pinging my phone. He sat with me for at least an hour, using his calm experience And knowledge. He made sure that I was comfortable and he even let me use his phone to attempt to call mine. Without him, I would’ve been lost because my whole world is in that phone. He is the perfect person for the guest experience job! Fantastic personality, and outstanding help. He truly embodies the aloha spirit, and he should be commended for the job that he does. Promote that man! Read less
Image of the Tripadvisor rating Quick Family Getaway

Jul 31, 2025 Danny P San Francisco, California

Great stay in July. Booked an ocean view room in the remodeled tower. The 2 queen room was on the smaller side but clean. The front desk and housekeeping ladies were very friendly. The location was good if you want to travel without a car. The beach is across the street, the International Marketplace is next door with a Target and all the… Read more
Great stay in July. Booked an ocean view room in the remodeled tower. The 2 queen room was on the smaller side but clean. The front desk and housekeeping ladies were very friendly. The location was good if you want to travel without a car. The beach is across the street, the International Marketplace is next door with a Target and all the Waikiki shops are at your fingertips. Only downside is waiting for the elevators. Otherwise, I would stay here again. Read less